The good news is there was no blood sucking Venus fly trap in the corner. The bad news is it's the dentist office, which I am all too familiar with. Today's visit was prompted by sensitivity to water in a tooth with an OLD filling. Made an appointment about a week ago and they were able to get me in fairly quickly. Got a call yesterday asking if I could come earlier. That was no problem. They were ready to go when I arrived without any wait. It was determined that I would need a crown, but not a root canal (the silver lining). They did all of the work immediately and sent off for my crown to be made. I could've come back as early as next week, but I couldn't make it. Start to finish the appointment was about 2.5 hours. The facilities here are adequate, but not state of the art. There are no tvs on your chair or stand in X-Rays, but they get the job done just the same and for less than most. Dr. Howell does an excellent job organizing her assistants so that her time is maximized. Best of all, Dr. Howell's prices are reasonable compared to her competitors. She offers a dental discount plan if you have no dental insurance for $225. It's worth it if you're having major work done. read more

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Tara Howell was very rough and uncaring when I went to see her on 6/29 to have a tooth extracted. I told her that I had an abscess but she extracted the tooth without treating the infection. That negligence caused me to get a severe infection that required surgery. I called the after hours number several time and no response. I had to go to the ER. After the 3rd call and after the ER visit she responded. When I went in she tried to pull another tooth instead of treating the infection. I refused treatment and asked her to refer me to a surgeon. After I healed from the surgery, I moved my family from this office for good. Tara is very Kirt in her approach, she's doesn't listen to her patients and I will never go back and I will never refer anyone to her. read more

love Carolina Dental!!! Especially Dr. Howell abc her staff. from the cent desk to the dental chair to leaving, I always feel comfortable, heard, and well cared for. read more

I've been going here for years. love the dentist and staff. The front desk and their long term from desk manager are rude, they will not file insurance correctly and they constantly place a balance each time I'm come in for my cleanings. I have the very best insurance , even two but they will only file one. Spent hours on the phone with confirming my 100% coverage and still the front desk staff is not about to process insurance correctly. This is going on for over 5 years now. The Dentist her self told me it will be corrected and I will receive my money back that I should never been charged. That was 2 years ago. I will call it a lesson learned, I don't expect to ever get my money back. I'm never going back and I hope you all double check your bill from Carolina Dental so save you a headache. read more

They left the job unfinished. I had a deep teeth cleaning in mid-January at the Ballantyne location. They cleaned one half of my mouth and told me to come back Jan. 22. On Jan. 22, they closed for the weather--even though it was 40 degrees and sunny at the time of my appointment. Their text said they'd call me to reschedule, but they never did. When I called to reschedule, they said they didn't have any appointments until March. When I explained the situation, they said they'd fit me in on Feb. 12 -- but that I'd have to drive out to the Matthews location. Meanwhile, my employment situation changed and my dental insurance lapsed. So when my Feb. 12 appointment time came, they said it would cost me $600 since I didn't have insurance --- again, even though this was the second half of a procedure that began when I had insurance, and even though they were the ones who closed their office for no good reason on Jan. 22. I did not follow through with the appointment. I told them I'm filing a complaint with the Better Business Bureau -- and I am going to do that right now! Ken S. read more

I have had issues with billing. Tried to contact them about it. They took forever to call back because they said the doctor is a busy doctor with two offices. They wouldn't call me back but threatened me with collections. The office staff is not the friendliest, especially when asked about an unexpected bill. They stress me out, if I could find another dentist I will change in a minute. read more

I had a good experience on my first visit. The staff was nice. But now I need to cancel an appointment nobody answers the phone, I've been calling since last Thursday. And if I don't cancel within 24 hours they charge $35 . read more

professional, skilled, caring, will listen and provide explanation. excellent bedside manner. a young bright lady with demonstrated excellent performance. read more

I Absolutely love Dr Howell and her staff, quick and professional and even watched my baby briefly while I got my xrays.

Dr. Howell is an exceptional dentist. Her care and concern for her patients goes above and beyond. Her team is attentive and always kind and helpful. She has been our dentist for almost 10 years now and we are grateful to call her our dentist and our friend. read more

This place has many openings and at times even same day appointments. All staff I've come in contact with are nice but generally don't seem genuinely nuce. There is a big difference. I get my teeth cleaned every 90 days. I have been to many dentist in order to achieve this. I have many different dental experienced that I compare this one to. I have visited this location twice. I arrived on time for both appointments however I had to wait over 30 minutes after signing in before my appointment time for my name to be called. I find this extremely frustrating considering they charge a $35 fee if your late or don't make your appointment. My dental cleanings at this location lack technology and thoroughness. This location doesn't offer laser cleaning tools and enhanced 360 x-rays. Fluoride wasn't offered. I had to request. This is normally a $15 charge but since my experience has not been great they gave it to me free. My low rating is mainly for the threat of the $35 fee, lack of technology, long wait times and the customer service experience. read more

Dr Howell is an excellent dentist. She's very caring and skilled in what she does. Her staff has also been very polite and accommodating. My husband is very anxious about going to dentists. He feels very at ease coming to see Dr Howell. My nine-year-old son is also a patient. He feels very comfortable getting cleanings. He recently had to have a baby tooth pulled because it wouldn't fall out on it's own. . The dental assistant was so kind and patient. She showed him all the equipment and patiently watch him through all the steps involved in his procedure. read more

Dr Howell, is Amazing if I could give 10 Stars I would highly recommend this practice. I don usually leave reviews but this merited her chair side manner was super .From the front to the end of to the girl who helped me and all techs were fantastic thank you read more

Dr Tara Howell is the best!!! Her staff is wonderful!!! The hygienist Jamara is the best. Very gentle and kind. May whole family goes to Dr Howell. read more

If I could give this place a negative rating I would, I had the worst dental experience of my 53 year old life at this office. When I arrived I was treated like a lepor because I had a broken tooth that needed immediate attention or I would have driven my car off a bridge to stop the excruciating pain I was in. The staff was very nice and took my x-rays to determine the best course of action for me. Prices ranged from $275 for an extraction(this is with dental insurance) to over $1,200.00 for a root canal, etc. and I was expected to make a decision right then and there. Given the amount of pain I was in I opted to just have it taken out and then would go back later for either an implant or bridge. I have a very strange relationship with Novocain. It simply doesn't work on me like it should. I can still feel pain after giving me more than it would take for an elephant to be numbed up. That being said, I was given probably 4-shots of Novocain and I could still feel everything. Gas is the best option for me or to even be put under. It's that bad. but was not offered that. Anyway, once the Dr. ( who completely lacks any sort of bedside manor) started to work on my tooth, I told her I could still feel the pain and she simply continued without anything further. I was a grown ass man screaming, yes Screaming, in pain in her office and she had the audacity to ask me not to scream any more. I'm sorry but she is a terrible dentist, will never go there again and would encourage you to do the same. There are much more reputable dentists out there that truly care for their patients well being. You have been warned. read more

My girlfriend and I went here for 1.5 years before going to another dentist. Their cash prices were pretty high compared to other dentists I researched, but was referred here by a colleague. It was ok...but I felt like every time we went for our appointments, it was always something we had to come back for which cost a ton. Not like that with my current dentist. read more

First off I want to say thank you. Have been coming to you guys for a while and couldn't be any happier with my results. The ladies at Carolina Dental take well good care of you and help you take care of all your dental needs with a professional and family touch to add. They are always willing to work with you and your schedule to ensure you are able to be seen on days you need. I highly recommend them to anyone and everyone for your dental needs. Thank you again Carolina Dental for keep my teeth straight. read more

Dr. Howell is horrible. This is a very nice dentist office but avoid her like a plague. She enters into the room with a bad attitude almost as if she has issues at home that she brings to work and she is not great at extracting teeth. She doesn't have a great method to numbing the area thats the teeth are being extracted from. You will feel every bit of pain with her. It was so bad that I had to walk out. I recommend you seek out dental help from another dentistry. read more

If their dental work is as good as their phone costumer service, I prefer to go somewhere else.