I am normally the person writing up GREAT reviews and feedback, seldom writing the bad…read morereviews....however this situation calls for a harsh negative review. I have to agree with Stacy B from 2/1/15, Kelli C from 2/27/16, Amanda A from 6/26/15, Jannie H from 7/25/12......HORRIBLE customer service! My experience with Kendall's Hallmark Store #5, 910-989-4545 My family received great news of our FIRST upcoming grandchild..... My son whom also happens to be a Navy officer purchased a sweet "Gigi" shirt for me over the Christmas holiday to announce the great news of our upcoming first Grandchild from Kendall's hallmark in Jacksonville, NC. I received the shirt during our Christmas celebration and we all had a wonderful time celebrating the good news!! But the shirt was too large....so before I left town we popped up to the hallmark store in order to exchange the shirt. As soon as we approached the counter we were met by an older lady and a younger one looking like a college student....but with quite the snippy attitude mentioning "they didn't take returns without a receipt and that they didn't take back Christmas items." I shared that we had just received news about our upcoming Grandchild and that the gift was not a Christmas item, but a Christmas gift...and that we didn't want to "return" just exchange since I loved the gift and shirt!!! I also shared that we had a banking receipt....My son pulled it up on his phone and they promptly said, "that is not a receipt, there is no barcode. Sorry we can't help you." Needless to say I was a bit shocked at the lack of customer care....and extreme lack of customer service. We promptly left the store and plan to NEVER RETURN. I am lodging a formal complaint with the Hallmark corporate office because this is not the Hallmark way of doing business. Save your time and money and don't bother supporting this particular Hallmark store....they are DEFINITELY NOT like the rest.....

I"m not sure about the reviews left but I have been coming here for every major holiday for the…read morelast two years and the staff, and there are multiple people, have always been the most friendliest and helpful people you could ask for in a store. I noticed it the first time I came in and its the reason why I dont even bother with going to different places.

Fantastic experience - so kid friendly. Erica was especially welcoming and helpful - remembering…read moremy granddaughter from a previous visit and helping her find the perfect zombie cheerleader costume. The grandson was very grateful for the help with his shadow costume (don't ask, I don't know) and we enjoyed the who experience. Thanks so much Seasons Halloween

From the owner: Our Halloween store offers a unique selection of high-quality costumes, spooky décor, and…read moreinteractive displays that bring the holiday to life. With a fun, personalized shopping experience, you’ll find everything you need to make this Halloween unforgettable.

Alani and Kaylee are so friendly and JJ makes the best floral arrangements. Quick turn around time…read morefor delivery and pick up orders!

Amazing customer service and they make the most beautiful arrangements!! Thank you, Megan for the…read morewonderful arrangement for my mom, she loved it!

This store is a Gem to Onslow County. This was my first time ever to an Edible Arrangements shop…read moreand this experience was absolutely WORD CLASS!!! The two young ladies working, Clara and Mia were so mindful and well spoken. I absolutely will use this business monthly (if not weekly) for my gift giving ventures in both my personal and professional life. I am a small business owner and I'm located down the street on Western Blvd. So I must mention that the management, John and Alex, have truly created an extraordinary experience with this business. I highly recommend this business location to all tourists and locals living in the area. Magnificent experience. Cheers and Namaste.

Well I'd have taken a picture of my white chocolate dipped strawberries but they are gone! So, for…read morenow I'll have to just tell you how delicious they were :) The idea of gifting these edible arrangements is awesome and for those who wish to give someone a bit more healthy such a fruit rather than a box of candy, cookies and such. I order these online and went and picked mine up the process was very easy online and simple. Once I got there they were fresh and ready to go! The employees inside were very nice and also very helpful with questions I had regarding some of their arrangements. I cannot complain as the experience from ordering online to picking them up was very pleasant.

I have a gift card that I have had now for one year to Aussie O's and they have not recieved any…read morenew NFL appareal. Its so discouraging! Everytime I go in they tell me they are waiting for an order that never ever comes! I hope this card does not expire at this rate prior to me finding something I want to purchase!

I spoke to the manager who made an exception and let me exchange. I will not shop there again…read moreuntil the owner changes the return/exchange policy. Currently it is no returns...period, and no exchanges after 14 days so be careful if you are gift shopping in advance.