Absolutely the BEST experience I've ever had with a contractor. We hired Carolina Metro Landscape for a large outdoor living project at our home in the SouthPark area of Charlotte, and they completely exceeded our expectations. From day one, they were professional, organized, and incredibly detailed. They showed up on time, called ahead with their ETA, and took the time to truly understand exactly what we wanted. What really stood out was their documentation and communication. They used GoPro cameras (with our permission) to make sure every detail of the design was captured correctly. They took thorough measurements, photos, and videos for the planning phase, especially since this was a fairly large outdoor patio and kitchen project. It gave us confidence that nothing would be missed. Once we approved the estimate, they set us up with the CompanyCam app. That was a game changer. All of our design plans, permit documents, 811 information, and progress updates were in one place. Since I don't work from home, I was able to check in throughout the day and see updated photos and videos of the work in progress. They even had cameras recording while on site and a GoPro on one of the crew members so we could see exactly what materials were being installed. The transparency and communication were next-level. Now we have a stunning custom outdoor patio, a beautiful outdoor kitchen, upgraded plant beds, and a brand-new fire pit. The craftsmanship and attention to detail truly show. If you're in Charlotte -- especially the SouthPark area -- and looking for a professional company for outdoor living, hardscaping, landscaping, patios, or fire pits, Carolina Metro Landscape is the team to call. We absolutely love our new space and will definitely be using them again! read more

They have helped us out on many projects in the past. Carolina Metro Landscape has always been a great company. We always recommend them to all of our customers needing work done bec we know it will get done and done professionally. read more

Great Company.... They installed our outdoor patio and kitchen and it looks great. 100% recommend to anyone.

I can't believe that this company can still advertise that they are a reputable company. I signed up for sod in November of 2024 and paid over $6000 to have them do the work. They came and took off the top layer of my yard and left the debris in a corner of my yard. I have no grass as of now - May 2025. I also do not have my money back. I can not get a call returned and even had my registered letter marked as return to sender. I suggest strongly that you deal with a different landscaper. One Star is too much!!!! read more

My neighbor recommended Carolina Metro Landscape and mentioned that they did an amazing job on their landscaping project that they had gotten last summer and I can honestly agree. I reached out to them and got contacted right away. They gave me many helpful recommendations for a paver project that i was interested in. These guys were excellent to work with! Their hardscape and landscape designs were wonderful. They listened to what I was looking for and exceeded the expectations. I would definitely use Carolina Metro Landscape again and will be recommending them to my family members and friends! read more

Please please please do yourself a favor and do not use this company. They will take a 50% deposit and never start/finish your project. Read and believe the 1-star reviews here and on Google. The main photo on their Google page is of a different landscaping company. Carolina Metro's address is a coworking space ... There are many discrepancies if you start digging. Don't be like me and lose thousands of dollars. Hire a different landscaper! read more

DO NOT USE THIS COMPANY! We signed a contract with CML for our project on 7/2/2024, paid a deposit with a check that was promptly cashed on 7/5/2024, and have been GHOSTED ever since! We filed a complaint with the Better Business Bureau on 9/23/2024 which they have ignored. I just want our deposit back - it has been 4 MONTHS without any contact even after multiple text messages and email attempts on our part. It is beyond ridiculous that this company is still in business! I am APPALLED at the level of disrespect and mistreatment of their customers. STAY AWAY FROM THIS COMPANY - they will cause you nothing but heartburn!! read more

Our experience with Carolina Metro Landscape is exactly like so many others. After putting 1/2 money down for a retaining wall, we couldn't reach them or finish the project. More than 6 months after our initial consultation with them, we had enough and had to move on. This is the timeline of our miserable involvement with this "company": * Carolina Metro Landscape (www.carolinametrolandscape.com) 704-785-6267, Scott B committed to building a retaining wall and drain at our home in early March 2024. * The contract required 50% downpayment, that was deposited 4/18/24. * Work was to begin in May 2024, months passed and no response to texts, emails, phone calls. Excuse after excuse. * Went to the office to talk to someone at 1213 West Morehead (listed on their website), it is not an office but a mailing address only, several people show up there looking for them according to the actual occupant at that address that they use. * 7/19/24 we asked for a refund (over $10k). * Only got Scott on the phone when we called from another number then our own, asked for the money back and was told the stone etc. were purchased already. * Another full month passed. 8/19/24 they began digging the hill for the retaining wall. Working only couple very short days. * They stated they did the dry well drain, which was not done. Only admitted that when we questioned them. * 9/3/24 they show up 10:36 am and left at 11 am for lunch, during that time they dug a trench from one side of our property to the other for a dry well. Which was incorrect (2 large holes are needed). * 9/6/24 they came and filled in the trench they dug after we pointed out that it was wrong. * Weeks passed, we begged and pleaded to please respond and finish the work. * 9/19/24 We had to move on, our yard had been torn up, clay and mud running into neighbors' yards, it had been almost 6 months since they deposited our money. * Our email did not ask for reimbursement, but only to let me know where the new contractor could pick up the stone we paid for (since they claimed to have it already). No response. * 10/16/24 still no response. * Throughout the experience we have sent texts, emails, made phone calls (voicemail was always full) all unanswered. * Any proof including photos, videos, emails, texts etc. can be provided. At this point, we know we will not get our money or materials from them, but we have to warn those considering this company. read more

DO NOT USE! Please beware of this company! Their communication is awful and all they do is make up excuses. We originally met with Scott in early November 2024 and he explained to us that he would do everything the way we wanted it and would make sure the materials were all approved before purchase and even said that all his employees wore go-pros while they worked so we could see the daily progress. We were so excited to have a beautiful backyard! Unfortunately after we paid our 50% deposit at the end of November, we barely heard from them for 3 entire months. They kept saying they would start the following week and then they stopped answering our calls, texts and emails altogether. They were clearly screening our calls because we could only get them to answer when calling from a different number. They finally dropped off SOME material on 2/5/25 but were not back to the house until 2/17. Since then, they have barely come out and basically left our yard in shambles. Nothing is as it was described in the quote and we were never given the chance to review the materials we would receive (definitely no go-pros). In hindsight, these were all red flags. This company is NOT a landscaping company, they just hire out the cheapest labor they can find. At this point, we are not expecting any money back, but will not be paying them any more money. We just hope to save the next person from having to go through this! Please do not give this company your money, go with a different landscaper and make sure you do your due diligence before giving any time of deposit!!! read more

"Thanks for installing our brand new paver patio, well respected service and well recommended in the CHARLOTTE AREA!"