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    Carolina Windshield Centers

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Carolina Windshield Centers

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    1 More Service

    Auto window replacement

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    10 years ago

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    Safelite AutoGlass

    Safelite AutoGlass

    (29 reviews)

    Have had repairs done through them in the past and have always been satisfied. This was the first…read moretime The Pros: I was able to get an appointment for a repair within 1/2 days (chip occurred on a Sunday during which they were closed, got an appt for tuesday). I did opt in this time to drive my vehicle to them instead of using their mobile service as appointments for that were further out. When I arrived, I was early yet they served me immediately, coming out and evaluating. They gave me the typical quick spiel about how they will try their best to repair (it was a sizable chip and crack so very fair), it will potentially still be visible, there is a chance it may crack, all that. I did appreciate that they did not push that they will have to replace or anything, just said they'll try their best and we can go from there, which in my opinion was incredibly fair. The staff was kind and efficient, and the interior waiting area was nice with coffee and water though it was not needed as they were done quite quickly. Pricing was also very transparent, what I saw when I signed up was what I was charged. The Cons: This is the part I am a tad conflicted about. I understand my chip was large, and I understand it was likely to show after. However, I feel as if the repair was not done with much care or finesse, which may be just due to an individual tech, and at the end of the day it is fixed, functional, and supposedly has a warranty in case it cracks I can take it back. But the surface is rough, I am not certain what the process is but I feel as if they didn't polish or scrape properly before letting it fully cure. And then there is also a divot in there. I asked the staff member about these when he handed my keys back and he just said something about how one of the tools sometimes moves when it is curing which makes sense. It made sense and I was able to understand in the moment as I have watched them do it during teh mobile service and seen the tool I think likely was set too low or something, and then also seen that they usually use something like a razor to scrape it smooth before it sets 100%. This just left a very slight sour taste, nothing against the staff, they were all kind, just feel that in the past the techs that came out took more care and perhaps these ones did not. I may be wrong though, and it may just be all that was possible due to the size of the crack.

    My driver's side window was smashed in requiring a complete replacement. My insurance for some…read morereason likes safelite, I assume they get the lowest price from them. I wasn't going to hit my deductible so I opted to pay out of pocket rather than file a claim. I still went with safelite since that's who insurance recommended. I now regret the decision and I'm looking for a new provider (for the window and possibly insurance). First, it's been a week and a half since the incident and today was the earliest appointment available. Earlier this week safelite called me saying there were earlier appointments available if I'd like one. I jumped at the opportunity only to be told they were mistaken. No earlier appointments were available. Annoying, but not the end of the world. After that, I was contacted multiple times to confirm my appointment, which I did. Today, two hours before my appointment window, I receive a call saying the glass had not yet arrived from the dealership and we may need to reschedule. I informed them this was a huge problem because I have to drive 8-9 hours tomorrow through a snowstorm, either doing so without a window or having to rent a car, adding additional cost. They then called back with less than two hours left in the appointment window to let me know not only did they not have the glass, but the dealership parts department wasn't even open today (it's a Saturday). How they didn't account for that when scheduling, I don't know. It's not like replacing and repairing windows IS THEIR ENTIRE BUSINESS!!! I called the safelite business office to voice my frustration. They offered no solutions, no apologies, nothing. They very clearly do not care about customer satisfaction. Needless to say they lost my business. So my recommendation to you is save yourself the hassle and look elsewhere.

    Carolina Windshield Centers - autoglass - Updated June 2026

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