We brought in our 1-year-old and 4-year-old for a cleaning, and had such a positive experience…read more Courtney, our dental assistant, was incredibly gentle and friendly with the kids, which made them feel comfortable right away. Both she and Dr. Ehlers took the time to explain everything clearly and were so informative about our children's dental plan. We left feeling confident and well cared for -- highly recommend!

This is my first review of any sort, which serves as evidence of how horrible this practice is. My…read more3 y/o had a dental emergency, suffering from a rear tooth that split in half; she was in a lot of pain, which we told the staff and that we had x-rays on hand provided by her assigned dental clinic. I drove 1.5 hours there and was greeted by a rude, sloppy woman behind the desk. I had to fill out paperwork that we had completed online the day prior. After x-rays and a brief discussion with the dentist, they informed me that it was something they could not handle at their practice, despite having told us it was a standard issue they addressed. To make matters worse, my wife called requesting a referral to other pediatric dental facilities. She was ridiculed by the staff and insulted as a mother for asking for a referral. This was the second facility (the first was Firehouse Dental Pediatrics), where they promised treatment, took x-rays, and did not follow through. It was an insurance scam that exhausted our emergency dental benefits and eventually cost us $800.00 at a pediatric dental clinic in Durham, which, if I recall the name, I highly recommend. Fuquay Pediatric Dentistry is a joke; the staff is rude, incompetent, and unorganized.

AMAZING!!! I'be been going to this dentistry for about a year now. Up to this point I've only…read moreneeded regular cleanings. The staff is always great ~ calls me by name, courteous, polite & gentLe Caring. Today, I has an appointment to have a very bad tooth to be distracted. I'm a baby ( big time!) when it comes to anything pass a simple cleaning. Well, Dr. Huff was simply amazing! He was so kind and extremely thoughtful. He took his time, explained every moment, and ensured my comfort. I'm am just so grateful to have found a sincere practice, that I feel so safe in the hands of, and who genuinely seem to care for their PATIENTS first! I cannot praise this dentistry enough. Both Dr Huff's ( Mr. & Mrs), the receptionist Brittany, and Dental Assistants Kari & Katrina~ ALL are simply wonderful and I tru appreciate their patience & kindness. I would recommend this practice to all, but particularly those ( who may be like me), have a fear of going to the dentist!!!

My review with Huff and Huff could have been positive, but I cannot in good faith leave that review…read moreanymore. After completing 4 visits with the reassurance we were in-network, this ultimately was not the case and were completely misled to complete services without the knowledge of what we had been told was false. Before services, my husband and I went in for a consultation and were given a breakdown of the cost we would pay out of pocket vs what insurance would cover. There is no mention in the quote reflecting out-of-network coverage, and justifiably no reason to expect that insurance would not fully cover their portion quoted - as it matched what I expected from my "in-network coverage" - and no further reason to question any sort of setting up my own appointment after services were completed. At the first visit, we were reassured that insurance would be billed and were led to believe that this comprehensive breakdown was correct. Upon our 2nd visit, after my husband had already fully completed the appointment, I was told there was an outstanding balance - which would not be consistent with what my insurance covers in-network. I questioned the balance and was told false, misleading reasons to make me assume that it was routine to occur when paying with insurance. I was directly lied to, the true reason being that the provider was out-of-network. The provider did not offer that moral, reasonable, honest explanation that would have immediately caused me to stop future services. Why did the provider not alert me when we checked in that we had an outstanding balance from the 1st visit? Was that a tactic to allow us to complete his future appointments and in return make them more money? After paying, I walked back into the office to get another explanation why there was a balance at all. Brittney gave me a confusing open-ended answer, still leaving out the crucial component that we were out-of-network. I still felt unsure, so I called the next morning asking for clarification a third time. Brittney was rude, short, and acted like I was a bother trying to understand what was happening. Putting our faith in their answers and trusting their words, we continued to see this provider a total of 4 times which left us with an outstanding balance after insurance. This is completely outrageous and unbelievable why a business would be allowed to hold information from their customers in order to book services. After being notified of the claims, I called to confront the provider. Brittney began to speak defensively, almost as if reading off a script. Stating; "WE WERE AWARE you are out-of-network the entire time...". I was completely shocked. I was blamed, cut off from any type of resolution, just listening to a well rehearsed excuse. I do understand that the customer has a duty to confirm in-network providers - but how could I be penalized for doing so and be lied to? What reason do I have to not believe their answer? "No, you are out-of-network" was never said when I asked her to help me understand, and the audacity for them to claim so is insulting, belittling and paints the picture that there was no effort on my part to understand. Which, clearly, is not the case. Discussing with my insurance company, they made it clear to me how often these lies are told and how unfortunate it is that the provider is not "required" to tell you if you are in/out of network. That then raises the question of Huff and Huff - given you have no "requirement" to inform your clients, do you also find truth and morality to be optional? I see now why getting a clear explanation was so difficult, coming up with distractions and lies on the spot takes a lot of work. I was completely scammed, given misleading information, unclear and immoral answers. This is a serious and dangerous practice by the provider, I would be very inclined to believe that a majority of their patients are "out-of-network" and others have fallen into the same trap. Do yourself a favor and think twice before entering into business with Huff and Huff. What a shame!!!!

Being in my 60s and always wanting braces for my whole life. The staff and the doctors are very…read moreencouraging caring the service is phenomenal. I couldn't be more pleased with the outcome of my results.

Very bad experience with this office over all, make sure to check your balance for long treatment…read moresince they won't let you know how much insurance is covering and they will put the balance in patient shoulders since they have no interest on chasing insurance. So much time and effort spent to get the fair adjustment for unfinished treatment, no results.

Have been going to this dental practice for years, and couldn't be happier with the care my two…read morelittle ones receive. Yesterday my son had a dental procedure which of course for me was nerve racking. However, Dr Banakus and her staff made our son feel so comfortable that he wasn't scared one bit. We were in and out probably in 30 mins. Lucky to have found such an amazing dentist that my children actually look forward to seeing! Thank you Dr. Banakus for being such an amazing resource for this community.

We gave this office an opportunity to be our pediatrician despite the very recent bad reviews. We…read moreunfortunately had a bad experience as well. Not sure if Leslie is a new office manager, but she's not a well-rounded manager and it shows. There are a clear signs of greed inside this office while it's run by Leslie. Our story: We were never told front any of the front office staff, the manager, Leslie, or from the doctors before our scheduled consultation that this office required a vitamin K shot or drops before a laser tongue tie procedure and removal. The office staff should mention this on the phone before any documents are signed and an appointment is scheduled. My wife sat in the office for less than 5 minutes with the doctor and after hearing that they require a vitamin K supplement, We declined any service. That was the only and first statement out of Doctor Anna's mouth and we immediately declined service. Doctor Anna went to Leslie, the office manager, and asked her void any charges for the consultation. Anna came back and told us that Leslie mentioned that she was not willing to void the charges for the consultation. Once we spoke to Leslie, she insisted on arguing with us that a consultation was performed and that the insurance would be charged, despite our plea that we rejected service as soon as we were informed that they require a vitamin K injection or oral supplement. Something that the office should have mentioned over the phone. Not only did the front office's lack of filtering customers at the door and over the phone waste our time, it wasted their time as well. Something that a potential customer should not have to eat.

Dr. Wall is an amazing dentist! I drove all the way across the triangle to go to her after hearing…read moresuch great word-of-mouth reviews, and I'll keep driving the 45 min. to go there, just to have such a great dentist! I hadn't been to the dentist in years...so I was pretty nervous about going. Dr. Wall and her staff were friendly, very quick, and so, so gentle. Turns out that I had a few cavities. Even though my appointment was originally for a routine cleaning, they were able to fix my cavities right away! I was surprised at how gentle, quick, and affordable it was. She talked me through all of my options, which I really appreciated. The hygenists and assistants were friendly and gentle, too. Plus, they played great music - not just your boring old elevator music. I've recommended Dr. Wall to multiple friends - and will keep doing so!

I had my first appointment with Klooster Dental on April 1. I had xrays and an exam. I had asked…read moreto have my teeth cleaned, but during my exam they told me that I needed "deep tissue cleaning" and that they refused to do any other cleaning in the meantime. I have not had my teeth cleaned in over a year and needed a cleaning. I cannot afford all the work they "planned" for me and asked to at least have a regular cleaning for the time being. I was refused. I will not be returning to Klooster Family Dentistry. Their complete lack of understanding of a senior citizen with limited budget has made the decision for me. I guess they think that having NO cleaning is supposed to somehow encourage me to spend the big bucks for the deep cleaning, but when you don't have the money, they don't care.

Want to say a huge thanks to Dr Lee, Candice and all the staff that have helped my 8yo autistic non…read moreverbal son. After months of appointments to build up his confidence and comfort, from gently encouraging him to sit in the chair, today he felt comfortable enough to examine and put fluoride on his teeth! He even signed "more" at the end!!! I definitely recommend this dentist to all families, but especially those with ASD and sensory processing disorders!

I really appreciate the setup here! Makes kids feel comfortable. My daughter brags to her friends…read morethat she is going to the dentist. The hygienists are all so nice! Dentists are very thorough.

Have been going to this dental practice for years, and couldn't be happier with the care my two…read morelittle ones receive. Yesterday my son had a dental procedure which of course for me was nerve racking. However, Dr Banakus and her staff made our son feel so comfortable that he wasn't scared one bit. We were in and out probably in 30 mins. Lucky to have found such an amazing dentist that my children actually look forward to seeing! Thank you Dr. Banakus for being such an amazing resource for this community.

From the owner: The Smiling Turtle Pediatric Dentistry specializes in treating children from infancy through their…read moreteenage years and children with special health care needs. Our top priority is caring for your child's oral health through education, prevention, positive motivation and quality treatment. Our team listens to your questions and concerns about your child's oral health, and gives you the necessary information to make an informed decision. We are a full service dental office. This means that we can provide the dental services that your child needs from infancy through their teenage years. We do routine cleanings and exams, restorative dentistry, sedation dentistry, and offer after-hours emergency care.

The best dental practice I've ever been to. I'm an out of…read moretowner and they have been VERY accommodating. Thank you ALL!

The billing at this office is not acceptable... also funny how they would tell me they have to do…read moreall this extra stuff when going to a different dentist that was not the case ... overcharged and incorrect billing ... come to find out my neighbor went thru the same thing.