The Canady Team defines great service and taking care of their client. We felt confident that our…read morebest interest was their first priority.
I was skeptical at first, all of their reviews were five stars, but decided to call anyway. I was talking to Tiffany, and at the same time talking to an Agent that was recommended from USAA. It didn't take long to notice the difference. While we were still getting ready to move from our location, upon our request, Tiffany looked at a house for us and immediately gave us all the issues. That same day, in her very busy schedule, she found the time to take a video commenting on the problems. She wasn't trying to sell houses, she was trying to match homes to families. It was more than I expected, leaps and bounds better than I received from the other Agent, it was clear who I could depend on to get my family settled.
When we finally arrived in Colorado Springs, we were excited to meet the Canady Team. Tiffany was unavailable so Zack stepped in to care of us. The transition was flawless. We spent some time getting to know each other. He quickly explained the process and highlighted some expectations, then it was off to look at houses. He had it all lined up and by the end of the day, my wife and I agreed, Zack had our back. We felt that Zack, as much as Tiffany, with the entire team, would take care of us and get us into our new home as painlessly as possible. We were not disappointed. We were, in fact, very impressed with everything they did for us, from the visit coordination to ensuring the house specification were as advertised. Some Agents don't perform to the same level of excellence as the Canady Team.
Zach walked us through the close of our new home. He scheduled our appointments, prioritized and followed up on our deliverables. He was there for us when USAA, our lender, failed to do their part in the process which delayed the closing schedule. He was on the phone with them immediately trying to fix it, understanding that it wasn't just a date being pushed but the expectation and hope of finally being stable again. He worked to smooth out the situation with seller, defending our position in what was a sequence of mistakes out of our control. In the end, he guided us through closure and checked up on again a month later to ensure we were okay and to see if we needed anything.
More than we could have hoped for and lucky that we that took the chance. With no regrets, only praise, we hope you give them a chance and make that phone call.