WORST PLACE EVER. DO NOT TRUST…read more I took my 5' x 8' rug to this place for cleaning. I thought I ought not to clean it myself but instead entrust the work to professionals. They called me a week later to tell me they had ruined my rug, so I showed up to see the damage. All the colors had run into each other and it was completely useless. Trying to improve the damage, they poured bleach on some parts of it, which only made it worse. I expected a full refund, of course, and I had the receipt of the rug with me. Not only was the owner the RUDEST person I have met, but he refused to apologize for the damage. After three hours (YES, THREE HOURS) of negotiation and insistence on my part I was forced to walk out of this store with a ruined rug and a check for half it's worth. They would not make a full refund based on the fact that the rug was "dirty" and had 1 year worth of use when I delivered it to them, hence in their eyes they should only compensate for half. However, one week ago I at least had 1 useful rug. Now I have 0 rugs and a check that cannot buy me a replacement. I am utterly disgusted with these people's professionalism and work ethics and I will never return. STAY AWAY FROM THIS PLACE.

Great selection and great prices. Nearly 1/5 of other rug stores in Coral Gables/S. Miami. They…read morewill bring to your house to see how they look - and help you find what you are looking for immediately. They even offered to fix a rug that was falling apart. Their pads are cheap, for the extra-thick ones they often re-use pads or tape them together, but since they are under the rug, and cheap, I didn't care. Had 2 rugs cleaned, they did a good job, not great. I think I would find another store for cleaning.

I love oriental rugs and this is where I find the best selection and value. The staff is very…read moreknowledgeable and professional. They go out of their way to make sure I am satisfied with my purchase. They will bring the rug to my home and this allows me to see the actual product in the room where it will go. It is a true pleasure to buy a rug here. No pressure, no rush. They just want to make sure I am happy with my rug. Mari M

Good selection of various types of rugs, excellent help from a very knowledgeable owner, Tariq. We…read morehave bought a total of three rugs from Grand Oriental Rug Gallery over about a decade and could not be more pleased. They have also cleaned rugs for us and did a great job. Highly recommend.

As a realtor I am always looking for trusted referral vendors that can assist my buyers and/or…read moresellers with services they need. I have referred Patrick & Sons Carpet Tile & Upholstery Cleaning to fellow realtors and to clients. The feedback received has been nothing short of raving accolades, to his service and outstanding results.

Patrick & Sons cleans the carpet in our condo building and were such a good find!…read more We came across Patrick when we needed to have the carpet cleaned in our condo and used him several times. To clean a one bedroom condo with all carpet, Patrick charged ($80), his minimum service charge. Patrick is extremely professional, quick (but efficient), and is very reasonable. We recently moved to another condo in our building and have all tile, but have multiple area rugs. We then called Patrick again and he came by to clean our shag rug and did so and was very reasonable and quick and efficient. Patrick and his team service pretty much any of the Miami metro areas, on a 24/7 basis. If you need any of your carpets or rugs cleaned, give Patrick and his team a call, you will be glad you did!

Perfect service. They are very responsive and professional. Their cleaning met my expectations and…read moreI have now called them a second time

I called on a Sunday and they were able to come out Monday afternoon! They responded right away,…read moregave me a reasonable price, and did a great job. Very happy with my service -- highly recommend!

I hired them to clean my sofa, and not only did they tear it during the cleaning, but they also…read morepromised to come back and fix it--and never did. It's been almost two weeks, and I've heard nothing from them since. I even paid for the service, thinking they'd follow through on their word. But now I'm stuck with a damaged sofa and no solution. Very unprofessional and frustrating experience. Would not recommend based on how they handled this. If you care about your stuff, think twice before hiring them.

We had a client experience water damage that affected one of his carpets. PSR came out the same…read moreday, picked it up, had it professionally cleaned, and returned it promptly. They even reinstalled it back in the property. Excellent service from start to finish--I would definitely recommend them.

West Elm Concierge "service" is a joke! Bought everything…read morehere so they get the review. I placed a concierge order that was over $18,000 on January 3, 2025. The furniture was delivered to my vacation property at the end of April, but one of the beds they send was not the one I ordered. They had to reorder and it was finally delivered August 18th. I was told that I would be compensated and "well taken care of" for the inconvenience. So for waiting almost NINE MONTHS and flying to Florida TWICE, the gave me a $200 gift card. ridiculous. They also told me my key rewards would not be issued until the entire order was complete. But guess what? they issued over $300 in key rewards and they expired without me ever knowing. Key rewards dept says there's. nothing they can do and I need to talk to concierge services; concierge services says I need to talk to key rewards. Concierge service at west elm is a joke. You don't even get an assigned agent - you just wait on hold and get whoever picks up. Then you have to explain the whole thing again. I have 2 more vacation properties to furnish and I know for a face I can do better Tham west elm. Ikea would be better after this experience.

This review is entirely in regard to the experience I had with online purchase and customer…read moresupport. The in-store experience that I have had (midtown Miami) have been great. But I have an online purchase that was cancelled multiple times already. I have already reached out to customer support and, after jumping through so many different departments, I was directed to an Editing department where the person basically refused to give me any details why the order was being cancelled. We then placed the order again while on the phone with customer support and 24 hours later just got a notification that it was cancelled. In the meantime I still have the total amount for both orders blocked on my card and it will only be freed up in a week or so... Ridiculous!!!!

Gary help me in some problems to solve in the delivery He…read morewas skilled and fast Also Camillo help me for the choice of furniture very helpful

Pests included with the pieces. Warning to anyone considering Modani Furniture. My apartment was…read morecompletely empty before moving in and purchasing their couch, yet shortly after delivery I started finding pantry beetle-type pests and shed casings concentrated around the sofa area. When I reached out, the response focused on being past the 7-day window -- but issues like this can emerge weeks later. Customers trust furniture is being stored in clean, pest-free conditions before delivery. Extremely stressful experience and something I wish I had been warned about.

Great work! I had a…read more3-4yr old area rug that needed cleaning. I was actually considering throwing it out and buying a new one, but decided to try Rug King first. He did great work, and my rug looks like new. He was also on time, and really friendly. Great job.. thank you!

Rug King Carpet & Care really provided top tier service. From their prompt response time to their…read morecare in cleaning my furniture, I greatly appreciate their service. Jabari was great at answering my questions and providing me with all the details and information I needed. He also communicated in a timely manner and kept me up to date on the status of his technician Mark. Mark arrived on time and worked diligently and efficiently. The level of work and care he provided for my couch and their ability to provide this stellar service at a fraction of the cost that other companies were quoting me for was truly remarkable. I definitely recommend them for any upholstery cleaning needs and would use them again in the future.