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    The Carpet Boutique

    5.0 (1 review)
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    Updated 3 months ago

    The Carpet Boutique Carpeting Photos

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    9 years ago

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    Oriental Rug Sales & Cleaning Of Miami & Broward

    Oriental Rug Sales & Cleaning Of Miami & Broward

    (2 reviews)

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    Edgewater

    WORST PLACE EVER. DO NOT TRUST…read more I took my 5' x 8' rug to this place for cleaning. I thought I ought not to clean it myself but instead entrust the work to professionals. They called me a week later to tell me they had ruined my rug, so I showed up to see the damage. All the colors had run into each other and it was completely useless. Trying to improve the damage, they poured bleach on some parts of it, which only made it worse. I expected a full refund, of course, and I had the receipt of the rug with me. Not only was the owner the RUDEST person I have met, but he refused to apologize for the damage. After three hours (YES, THREE HOURS) of negotiation and insistence on my part I was forced to walk out of this store with a ruined rug and a check for half it's worth. They would not make a full refund based on the fact that the rug was "dirty" and had 1 year worth of use when I delivered it to them, hence in their eyes they should only compensate for half. However, one week ago I at least had 1 useful rug. Now I have 0 rugs and a check that cannot buy me a replacement. I am utterly disgusted with these people's professionalism and work ethics and I will never return. STAY AWAY FROM THIS PLACE.

    Great selection and great prices. Nearly 1/5 of other rug stores in Coral Gables/S. Miami. They…read morewill bring to your house to see how they look - and help you find what you are looking for immediately. They even offered to fix a rug that was falling apart. Their pads are cheap, for the extra-thick ones they often re-use pads or tape them together, but since they are under the rug, and cheap, I didn't care. Had 2 rugs cleaned, they did a good job, not great. I think I would find another store for cleaning.

    west elm

    west elm

    (61 reviews)

    $$

    Midtown

    West Elm Concierge "service" is a joke! Bought everything…read morehere so they get the review. I placed a concierge order that was over $18,000 on January 3, 2025. The furniture was delivered to my vacation property at the end of April, but one of the beds they send was not the one I ordered. They had to reorder and it was finally delivered August 18th. I was told that I would be compensated and "well taken care of" for the inconvenience. So for waiting almost NINE MONTHS and flying to Florida TWICE, the gave me a $200 gift card. ridiculous. They also told me my key rewards would not be issued until the entire order was complete. But guess what? they issued over $300 in key rewards and they expired without me ever knowing. Key rewards dept says there's. nothing they can do and I need to talk to concierge services; concierge services says I need to talk to key rewards. Concierge service at west elm is a joke. You don't even get an assigned agent - you just wait on hold and get whoever picks up. Then you have to explain the whole thing again. I have 2 more vacation properties to furnish and I know for a face I can do better Tham west elm. Ikea would be better after this experience.

    This review is entirely in regard to the experience I had with online purchase and customer…read moresupport. The in-store experience that I have had (midtown Miami) have been great. But I have an online purchase that was cancelled multiple times already. I have already reached out to customer support and, after jumping through so many different departments, I was directed to an Editing department where the person basically refused to give me any details why the order was being cancelled. We then placed the order again while on the phone with customer support and 24 hours later just got a notification that it was cancelled. In the meantime I still have the total amount for both orders blocked on my card and it will only be freed up in a week or so... Ridiculous!!!!

    The Carpet Boutique - carpeting - Updated May 2026

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