Excellent start to finish for our whole house carpet replacement. Team was helpful in the store…read moreoffering insights, answering our questions, and encouraging us to take a sample home. Free quote measurement was completed quickly and quote was transparent and reasonably priced. Install team was very efficient and did an excellent job. Payment platform was a breeze and customer service / communication was excellent. Would recommend Carpet Smart 100%.

Met with the owner onsite to get a quote. Signed the quote, paid the deposit and picked out…read moreflooring. Once the job was completed, I realized they hadn't finished the whole scope. When I called to inquire the owner admitted he had misquoted the job by half. To finish what the original scope would be, I would have to come out of pocket an additional $3200. He offered me $500 off. When I asked if that was the best he could do he said "What do you want me to do, slit my wrists and jump off the roof." I would 100% stay away from this company.

Found my perfect indoor/outdoor porch rugs. Very helpful staff and they are holding the rugs until…read moremy house is complete. Will be back as I complete my new home.

What a beautiful showroom! This is a great store to find unique-looking carpeting and rugs. I fell…read morein love with so many rugs, that it's tough to choose--a dilemma indicative of a buyer with great taste! I recommend looking at Sutton's before you start shopping around, so you can see the difference in quality and selection. Not only that, the owners and staff are so helpful and friendly. This is a family-run business, so I will shop here rather than at a corporate store like Lowe's or Home Depot.

Great customer service I look forward to working with again on our next project thank youread more

Harbour Flooring provided outstanding results for our new flooring. Pete guided us through…read moreselection of materials, and we are very happy with the product. The installation team worked hard and did impeccable work. My wife and I visited the show room one afternoon to look at our options for flooring but not exactly sure what look we wanted. Pete was wonderfully informative and after talking for about 45 minutes we left bringing a few of his recommended selections home. He came out to measure and provide an estimate and we came up with the perfect floor for us. Pete and his team were truly the most efficient, polite, respectful and hard-working young men we have had the pleasure of knowing. Always showed up on time, always remembered they were working in someone's home, and they were careful with our 3 very curious ferrets. Pete is a true perfectionist! The quality of the installation is excellent! Thank you for your wonderful full-service flooring experience. I highly recommend Harbour Flooring!

Henry was so easy to work with, and the crew he sent was friendly and professional. They fit me…read moreinto​ their schedule that week and I had my bedroom carpet in under an hour once they arrived. The work is seamless and clean. I'm very happy!

I needed my wall to wall carpet "repaired" . The carpet was put down in 2012, and it was…read morestretching, becoming a tripping hazard. I contacted the company and they said they could handle it and it could be done the following week. The gentleman was prompt and went to work immediately. Most of the buckles in the carpet were removed, the larger ones were lessened. I would definitely use them again.

We met with Alyssa and she managed our flooring project professionally. She was helpful every step…read moreof the way. Lenny and team did an excellent job on the install. They were respectful and skilled. The have quality tools. Top quality products and service!

Originally I would have easily given a 5 star rating. Alyssa provided wonderful customer service,…read morewas very knowledgeable, and offered excellent suggestions for me to think about in order to help me decide. She had the day off the day my flooring came in. I was presented with the invoice that listed the total linear footage of flooring, not the number of boxes. I failed to do the math. My floor installation guy informed me I was shorted 3 boxes and he found 3 boxes with different UCP codes. So, I actually was shorted 6 boxes. The 3 boxes with wrong codes were 8 mil thick. The other 21 boxes were 10 mil thick. I called Alyssa and explained this to her. She informed me that I received 27 boxes total. WRONG! I only received 24 boxes. An entire wrapped pallet wrapped in plastic was loaded into my truck with a fork lift. 4 rows of 6 boxes in each row. I did not receive 3 additional boxes!!! Alyssa said they could comp me for the 3 wrong boxes BUT DID ABSOLUTELY NOTHING TO COMPENSATE ME FOR THE 3 BOXES I WAS SHORTED!! Nothing! So, I had to order 6 additional boxes. 3 were replacements and 3 I had to purchase again. When I went in to return the bad boxes and pick up the new ones I tried again to get some sort of compensation for the missing 3 boxes. NOTHING!! They could have a least cut me a deal, but no! So very disappointed! I will have 3 more rooms to refloor at another date and I will not dare give this company another penny.

I want to give the highest recommendation to CSM Flooring in Wilmington. We replaced the carpeting…read morein our new-to-us home with engineered hardwood. We chose CSM because the designer, Ashley was knowledgeable, the price was competitive and the installer, Sergio, was on time, polite, engaging and demonstrated true craftsmanship. There may be flooring options closer to our area, but these guys are worth your consideration.

Service service service. Plus knowledge of the array of…read morecarpets. I bought an area rug. The installers measured with their tape measures to make certain it was square to the living room walls. I greatly appreciated the installers impeccable service

Cape fear flooring was able to work with us and communicated promptly. The work is an excellent…read morevalue for the cost. Cape fear flooring exceeded our expectations.

cape fear flooring was able to provide the service we requested. They were able to get to our job…read morein a timely manner and worked with us on scheduling when issues arose on our end. the work is well worth the value of what we paid and the work is garanteed. Our floors look fantastic and we couldn't be happier!

Very helpful and knowledgeable staff who go out of their way to help you find what your looking forread more

Need a new rug for my new room addition . However I AM USA ONLY Buyer 100% only... These foreign…read morerugs, as my last purchased do not last . The borders around the edges come apart with normal use . AND , get one professionally cleaned and see what you got left .. They purchase their rugs from the middle East . You know the countries .. Buy American made only .

I can't say enough good things about Sarah and her team at Floorz to your Doorz!!! Sarah came with…read moreso many samples to choose from and helped us pick our best match ~ her choice was spot on and matched the colors and decor of our house perfectly!! Then the installation only took 2 days and looks phenomenal!!! We could NOT be happier, and she even saved us money by telling us they could lay the floor over our existing tile and not rip it up ~ saving us so much time as well as money. They have great products and clearly love what they do - win win!! THANK YOU!!!! :)

I recently had Floorz to your Doorz replace the carpet in my master bedroom (a large room). I tend…read moreto be discriminating when it comes to my home. I communicated this to Sara Davis on our first meeting. She is very knowledgeable of the carpet industry, having grown up in it. She took the time to explain the different types of carpet and padding. She then recommended those she thought best suited my needs/wants. I tend to shop around when making a big buying decision. I found a sample at a competitor which I liked better than those she had shown me. Upon getting a price from the competitor, I called her to see if she could get the same carpet. She indicated she could do that and her price was lower than the competitor. Her installers did an excellent job. I recently had the inside of my house painted and they were very careful not to damage the walls. Don't be fooled by the name. Sara and her installers are very professional and hardworking. I would not hesitate to use them again, or recommend them to my friends and family.

Asked for flooring on a mobile home in N Topsail, for about 150 sq ft of flooring. LVP glued price…read morecame to almost $3,500 and nothing from our previous discussion was reflected in the pricing. Jason would not tell me what their measurements were, and that after I told him the size - of course I measured it! I gave 2 stars (instead of 1) only because Jason went there to measure it without me... which was a mistake from my side. My house became Watkins' secret measurement! I see another person - Kord P- complaining of the similar issue. What is going on there?

Excellent service and expertise in installation of flooring and tile- we had the whole house done…read morein waterproof laminate and our kitchen backsplash and tiled. Highly recommend Watkins of Surf City!