Cape fear flooring was able to work with us and communicated promptly. The work is an excellent value for the cost. Cape fear flooring exceeded our expectations. read more

Cape Fear Flooring has been my go-to hardwood refinishing expert for a number of years. Ben and his team have done everything from resurfacing and refinishing my hardwood floors, as well as floor repair and patch work. Keeping my 25+ year old floors looking brand new, doing buffing and a maintenance coat, periodically, has kept my hardwood floors pristine and will do so for years to come. Most recently he completed a project to sand and refinish my stair treads and handrail for a staircase remodel, and I couldn't be more happy with the way things turned out! I have Cape Fear Flooring on speed-dial and am looking forward to using them to do future hardwood refinishing work at my home! read more

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Ben is incredible He was punctual, courteous, and the job he did is amazing. I am so glad we found him and we definitely plan on using him again. I highly highly recommend him for all of your flooring needs. He is honest and very talented. read more

I could say a lot but I'm not this guy is a hassle....time an quality is not a virtue . I regretted calling this guy! Took a month in which was quoted for a 5 day job. I literally have videos an pictures of him sitting on my couch more than actually working. I don't wanna really mention the bathroom water wasn't even turned on even tho the tool was at his disposal to turn it on. overall I don't have much good to say about his professionalism. job did get done but way over the quoted time he said. And paid him cash even tho this yelp app says he takes a digital payment I didn't see that til I paid him ... Call someone else !!!! read more

Ben was quick to help assess the situation and accommodated my tenants schedule and needs. The flooring repair I requested is good and was worth the price I paid! I need to redo the floors because of excess humidity this summer so when that is fixed, I would love to see what he can do with the rest of the flooring repair! read more

Don't believe all the glowing reviews of Ben Smith and Cape Fear Flooring. He is a nightmare, a scam artist and as deceitful as the day is long. He's a great salesman, but his sales pitch is all fake and he is unprofessional, nasty and his workmanship is horrible. We had to hire another flooring company to fix the mess he made In February 2024. We checked with other flooring contractors in the Wilmington area and no one had anything good to say about him. One said that his advice for any one thinking of getting involved with Ben Smith was "Run!" I would advise the same. PEOPLE BEWARE This man is an angry, unbalanced person plus does horrible work. The home was built in 1928. read more

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Thanks Yelp for referring me to Cape Fear flooring. Ben went beyond my expectations. He was a real craftsman and didn't mind going that extra mile. It showed in his work ! all of this at a reasonable cost. Thank again !!! I couldn't be happier with this referral. read more

We hired Cape Fear Flooring on October 29th, to repair a section of our hardwood flooring with water damage and to remove a carpet floor runner on a set of wood stairs and refinish the stairs to match the rest of the homes flooring. Upon hiring I gave a substantial deposit. Ben Smith arrived to our home on November 4th to begin work. He arrived with his unneutered male dog and a drunk employee. Thankfully he had the sense to send the drunk employee home. Ben worked on the very small section of floor from November 4th - November 7th. In this time he had one other employee show up to my home and this employee removed the small section of carpet from my stairs leaving broken nails and staples exposed and sticking up through the wood. Extremely sloppy work. We were even finding staples and nails throughout the living room after they left. We have pets and kids and the stairs were left in a very dangerous state. The stairs were stripped of carpet on November 4th. Ben's helper never returned after removing the carpet from the stairs. Thursday November the 7th Ben installed a couple of pieces of wood into the small section of wood flooring. He told me that the wood needed to acclimate for 5 days and he'd be back then. But what about the stairs? Why couldn't he address the stairs that were left in such a dangerous state while the section of wood floor acclimated. Why completely abandoned the unfinished job you were hired and paid yo do? Maybe because he already had my money. I didn't complain, but instead spent the next 3 days removing the staples and nails from the stairs myself. I was honestly hoping it would speed the project along since it was now clear this was a one man band. After not hearing from Ben since the 7th of November, I finally decided to reach out to him 7 days later on November 13th to see where we were on him coming back out. I told him that I was leaving town on November 17th and would like to have this project completed before then. He said that he couldn't get back to me until Friday the 22nd. I received a call from Ben on Wednesday November 20th saying that he could not get to me on Friday the 22nd as he had planned, it would not be till Monday November 25th. I rearranged my work schedule to accommodate Ben's schedule and despite my dissatisfaction with this entire project from the very beginning, I was kind, polite and understanding. I then received a text message from Ben on Sunday saying that he would not be able to get to my house on Monday. At this point I was starting to get very frustrated. When I told Ben to please be at my home on Monday to complete this project he said he needed me to call him. My husband called Ben and my husband was very patient with him at 1st, as soon as Ben realized that we were unhappy with his work and time management he became combative and hostile. Completely unhinged and out of control. Ben told us that we should find someone else to complete the project. It was so strange, Ben was so nice during our estimate. After the hostile phone conversation we no longer felt safe with him in our home. We immediately hired another company to come out to complete this project and address his mistakes, they will begin this Friday. We messaged him asking him to refund a portion of our very large deposit as no work was completed on the stairs and the flooring still had to be sanded and stained. He has refused us a portion of our deposit and has been sending us aggressive messages that seem to have been sent while he was under the influence. Take my word, stay far away from this unhinged man. I have never met anyone like this, very scary. It should have been a red that this company of 29 years only has 30 good reviews, one happy customer per year? read more

Ben does outstanding work and was very good and pinpointing the right process of getting my wood floors refinished to the exact color that I wanted. This wasn't an easy task but the finished job was wonderful. He was also very diligent and thorough in prepping the floors for finishing and taking the necessary steps without cutting corners. Highly recommended! read more

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We have used Ben several times to refinish hardwood floors and his work is very meticulous, on time and beautifully done! He just finished up a project for us and I could not be more thrilled. He managed to fit us in his schedule so we could meet our deadline, for that I am so grateful! He listens to your needs and offers his expertise and advice when needed! He is kind and reliable, which is gold these days! I highly highly recommend him and his knowledge of the flooring industry! I work on several home renovations and design projects, I have seen the good, bad and ugly and Ben is ALWAYS the good! read more

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Ben was awesome to work. We renovated our kitchen in an old home built in 1924. It was labor intensive work for sure and needed someone with the experience and attention to detail to get the old heart pine shining like new again. Thank you Ben for your help I know we will enjoy our kitchen floors for years to come! read more

This company is criminal. They will have you sign the contract when you first meet. Lie about what they will do and then leave the house a mess in the process. While working in a mess they will do sub-par quality work and back it up with lies to explain they have been doing this for 20 years. Maybe 20 years the wrong way. Have a look at the other suppressed reviews. You won't be disappointed in what you find! Please don't even try to exploit any religious figure to justify your actions. Besides god does not like liars! read more

Owner Ben did work himself and was prompt and professional. He did wear a mask, and cleaned up the area very nicely afterwards. He knows what he is doing to repair hardwood floors. read more

Recently had carpeting replaced with hardwoods in two guest bedrooms by Cape Fear Flooring. Also had damage in the dining room repaired by weaving in new hardwoods. Further, some worn spots from chair movement were refreshed with buffing and applying a satin coat on most of our existing hardwood floors. Owner Ben Smith is very experienced and very much a perfectionist, and he did a great job of weaving the new hardwoods into existing flooring that has been down for 15 years. Having had this kind of work done before, I was impressed with the way he cleaned up as he worked and protected the rest of the home from sawdust. And for those who are still concerned about it, Ben showed up each day wearing a mask. read more

Extremely fast response for a quote and we're able to finish the job same week! Excellent skills in removing tough, glued in engineered wood and replacing with new floor boards. Mr. Smith was kind, professional, and was great communicating timelines for the project. Would highly recommend! read more

Ben did a great job on sanding and staining our stairs. He gave us a fair price and we were very pleased with his service. We would recommend Cape Fear Flooring if you have hardwood flooring needs. Jan M. read more

I called for an estimate and received a date and time they would show up. The representative arrived on time and gave me an estimate. We agreed on the price a day the work would be performed. The job turned out nice and im very pleased. read more

We had Cape Fear Flooring install new hardwood flooring in our apartment, and the job included tying into existing hardwood flooring. The installer did such a fantastic job with the transitions at the doorways, you would have thought it was all new flooring. More recently we had Ben come back as we needed to have hardwood flooring installed where we took out an old chimney. He matched new flooring to the 20+ year old flooring in the rest of the room and you could never have guessed there once was a hole in the floor. In addition, he took extra time to make sure that the subfloor below the new flooring was level with existing - a detail that was appreciated. read more

I highly recommend Ben Smith for any of your flooring needs. He is very professional and easy to work with. Give him a call for quote and you won't be disappointed. read more

Ben installed prefinished hardwood floors in our home. Product was impressions olivine. We also had luxury vinyl plank installed in the bathroom and washroom. Ben was professional and at our home before starting time. Ben worked and ensured the install was quality. We had several upgrades during the course of the job. The install took longer than planned but we did not rush Ben as we wanted a high quality project. I'm pleased with Ben and recommend his services for hardwood and LVP. Ben also provided us with all flooring options and presented the pros and cons. We ended up going with a high end product as the difference in cost past a certain point was negligible. read more

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We highly recommend Cape Fear Flooring, owned by Ben Smith. After getting four estimates for hardwood flooring installation, we selected Cape Fear Flooring, not just because Ben gave us the best price, but also for the way he explained all our options impressing us with his knowledge and experience. His crew was on time, polite, considerate, and gave us an excellent installation. Ben strives for perfection, which is practically impossible, but he comes as close as anyone can get. We are extremely happy with our beautiful new floors. read more

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We unfortunately had water damage via Florence where rain penetrated under 3 different 12' front door/window combo's. Ben came within 24 hours after we contacted him to quote the job. We were so happy that he was able to start demolition immediately. As it turned out, unfortunately we needed a new subfloor since the old engineered hardwood flooring was glued to the old subfloor, which made the job more challenging. Ben just kept working until it was all removed. He then did a great job installing the new subfloor, it looked almost good enough to be the new final flooring! We chose a pre-finished white oak hardwood flooring. Ben was very meticulous with his installation, no detail overlooked or short cuts were taken by him. It was obvious that he was "thinking" about every step in the process so that the job would turn out as perfect as it did. At the end of the day, my wife and I would highly recommend Cape Fear Flooring- Ben Smith to do any new, repair, or replacement flooring job that you need. Thumbs up to this flooring installer! read more

I am selling my home but needed porcelain tile grouted. Not only do Ben do an outstanding job at grouting but he also repaired several pieces that were placed incorrectly from a previous project. I was also having carpet replaced and while Ben doesn't sell carpet, he picked up an order placed elsewhere in Wilmington and got our carpet done too! Our floor looks remarkable and his work has greatly increased our house value. read more

If you need your floors re-done after the Holidays, call this Fella! He showed up before he said, finished in 1 day! We are so thrilled with how our wood floors turned out! You will NOT be sorry! Clean, concerned about our expectations.. very reasonable! read more

I was told he would be late getting here and he was. Being late is okay if you are going to work hard and get the work done and do a really good job. That is exactly what happened. He worked hard and did what he said he would do to restore my floor. I am very pleased with my floor. I was told he is coming by to repair a scuff that was put on my floor during moving. Thank you! read more

My wife and I needed some ring work done in a couple of travel trailers we own. Ben stopped by on a Saturday afternoon, gave us an estimate on the spot. He said he'd be there to do the work on Tuesday morning. He came over on Tuesday as he'd promised reviewed the job for us once again and discussed options. We'd planned on using vinal in one of the trailers but we were really close on the amount we'd purchased. Ben made us a great deal on some hardwood and wrapped up the job over the next few days. He was honest, did outstanding work and overall was great to work with. My wife and I would recommend Ben and Cape Fear Flooring to anyone looking to have any type of work done related to flooring. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

I am new to Wilmington area so I didn't know where to go to find some one to do my floor refinishing. I talked to some friends and others that might know where to look for help. Some way I found Ben the floor man. I called him and he gave me a quote but I was a bit skeptical so I ask for referrals which he supplied willingly. I still needed more information so I got other quotes. Now here is the good part Ben knew floors the others did this as a by the way I can do floors too. But Ben knows what to do. How to finish a floor as well as how to repair the floor. You can't tell from the photos but the floors were in had shape now the are beautiful. What a pro. read more

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We called CAPE FEAR FLOORING Ben Smith to get an estimate on installing some unfinished hardwood flooring and have it sanded and finished. We originally had planned to purchase the flooring ourselves and have a professional to install and finish but Ben was able to give us a turn key price materials and labor and cheaper than we had originally planned. We did get another estimate from another flooring contractor and they were pretty close in price. We liked Ben and decided on Cape fear flooring for the project. They showed up on the day contracted and the two gentlemen and one lady assisted Ben and everyone seemed to enjoy there trade. Ben seemed eager to please and was very much a perfectionist. The other flooring contractors who gave estimate wanted to install flooring and sand right away but Ben insisted that we allow for proper acclamation so flooring would not move after the floors had been finished so we allowed some time for acclamation. He insisted we call National hardwood flooring association and verify the acclamation time and he was right. He stated that other flooring contractors just wanted to sand the hardwoods right away to get paid quickly although month later end up with cupped flooring . We appreciated Ben's honesty and why we wanted to give outstanding reviews read more

Cape Fear Flooring sanded and refinished our floors and stairs in our beach house on Topsail Island. The floors were the original prefinished hardwood that had suffered through 20 years of sun and sand. Needless to say, they needed lots of TLC. Ben provided us a very good price for the job and started and completed the job on schedule. We were amazed at how well the floors came out, like new. We were also impressed with Ben's ability to match another area that had been replaced with newer floors so the rooms tied in well. Finally, they ran into issues with the shoe molding and had to replace much of it instead of reuse what was taken up which turned out to be in worse shape than expected. Ben and CFF did not charge us any extra for this. We are so pleased with our new floor and highly recommend Ben and Cape Fear flooring. read more

Ben Smith from Cape Fear Flooring was hired by my clients to refinish the floors for one of my listings. Ben was very professional and his crew was very nice. They did a great job and the floors really look amazing. We are very grateful for him and the job he did! read more

Ben and his team are amazing! We added wood flooring in our den and Ben did a great job of matching it to our original wood flooring. It looks beautiful! We did have a few little issues but Ben was there the next day to make it right. He is very hard working and he over sees every job. We would highly recommend him. We are so pleased with our new room!! read more

I am so impressed. I purchased a home about a year after Florence destroyed mine. One thing I loved about my old home was the original 1940s hardwood floors. The new house also has the original 1941 floors. It had been some time since the floors had been done and they needed help. Ben brought them back to life. They are gorgeous and he was meticulous. He also had to tear out the existing vinyl in the kitchen and put down new hardwood (as close a match as he could to the other floor). It's gorgeous also and incredibly sturdy. This wasn't an easy job. Dorian came to visit during it. Ben worked as hard as he could, even working Thursday (the day Dorian came) until past time he should have left. I told him to go home and he said not to worry about him. Well, the storm did hold up the job a little, despite everything he did. So Ben decided he would put 2 more coats on the floor because he felt bad about the delay (at no extra charge and despite my telling him there wasn't anything he could have done). I can't get over it. The other thing is that I learned a lot. He really explained everything and made suggestions. Sometimes those weren't what I thought I wanted (about stains, color). It turned out he was absolutely right, so I'm so glad I did. Fabulous job. Wow. And, I just got back from the house. Ben had said he would also install shoe (or toe?) molding that had come loose or simply wasn't there. He was doing it! Again, no charge. He said wanted to make sure I got the best job he could provide. Wow. read more

Don't believe all the glowing reviews of Ben Smith and Cape Fear Flooring. He is a nightmare, a scam artist and as deceitful as the day is long. We contracted with him on the basis of these reviews and the fact that he was the original installer of the hardwood floor we had to replace. The contract was signed at the end of August last year (2017) and all work was to be completed by mid Oct. Seven months later and $11,000 poorer only about 70% of the original floor had been removed, no new material on site, which I had paid for and Ben simply opted out saying he was overwhelmed with problems and couldn't complete the job. A litany of excuses, unfulfilled promises and no meaningful effort effort put forth sums up my experience with Mr. Smith. I was promised a refund and so far have not seen one dime. We checked with other flooring contractors in the Wilmington area and no one had anything good to say about him. One said that his advice for any one thinking of getting involved with Ben Smith was "Run!" I would advise the same. read more

Ben did a super job refurbishing our hardwood floors. He was extremely accommodating with our crazy schedules. He came to our house first, explained what he would do and how, and gave us an estimate that was fair and competitive. He did an outstanding job and we are exceptionally pleased. He is always so pleasant and easy to work with. We are extremely pleased with our newly resurfaced floor. We highly recommend Ben. He really knows his stuff. read more

Very professional and accommodating, and reasonable rates. I hired Ben to install flooring for a home expansion, on the recommendation of a local contractor. He completed the work quickly, and also worked with our construction schedule to refinish the adjoining two rooms. The work was very good, so I later hired him to replace my kitchen and laundry room floor, which was very old and damaged. Instead, Ben suggested that he could refurbish the existing wood, saving me lots of money and retaining the period look of my older home. That heart pine floor is so beautiful now, everyone who comes in comments on it! Ben is now working with me to refinish 3 other rooms, and is very flexible in working around our schedule and interruptions from Hurricane Florence! I recently learned that Ben has done work next door and in the second house over, in two houses across the street, and the house behind me, so he is a neighborhood fave with lots of experience! Just tell him what you want and he can do it, or maybe something even better. read more

The owner, Ben, is a hardworking professional who does a good job of providing quality service and installation. He installed over 1000 sq.ft of flooring and finish molding in our residence and the end product was great! I would highly recommend Cape Fear Flooring. Steve N. Wilmington, NC read more

I was very dissatisfied in the way this company treated my home . they will not be doing any work for me

Ben did a beautiful job installing new flooring in a bedroom and repairing some water damaged flooring under refrigerator. He was there when he said he would be and charged a more than fair amount. Thanks Ben!!! read more

I was preparing to sell my home and found a polish build up on the floor that needed immediate attention. As a female and not knowing much about the flooring business, I was not sure whom to trust. I started making phone calls around and felt good about speaking with Mr. Smith (owner) about my floor. I could tell right away from just speaking with him that he knew how to fix my problem. Mr. Smith came out within 2 days and had my floor looking like new. I could not praise him enough for his passion for what he does. He was determined to do it right and that he did. He had my floors looking like it was just put down. I put my home on the market within a few days after.That same day of going live, I immediately had a showing that day due to the beautiful pictures of my gorgeous hardwood floors. I would highly recommend Mr. Smith to anyone. He is trustworthy, reliable and honest. Thank you Mr. Smith for helping my home to move. read more

Although Ben knows his business unfortunately his employees do not and Ben relies on them to do the work. They cut the bottom of several of my door casings too high leaving a large gap from the door casing to the floor. Ben filled those gaps in with caulking but it looks awful! I will have to hire a carpenter to replace those door frames. His employees also knocked holes in my walls , door frames and a piece of wood furniture. If that wasn't bad enough, his employees tore up several of my bottom kitchen cabinets causing Ben to replace all my bottom cabinets. Now my top cabinets do not match my bottom cabinets. I was not going to leave a review but was advised by several friends to do so to hopefully prevent anyone else from having to go through what I have been through with this company. During this project, I was put on high blood pressure meds, Valium and Zanax. I wish I had gone with a company like Lowes or Home Depot where they screen their employees better! read more