Between stubborn pet odors and recent rain water intrusion, it became necessary to replace…read morecarpeting in my children's room. I used the Yelp project assistant feature and after a short while, I received contact from Ron, via the Key Carpet Yelp business page. Ron quickly filled me in regarding his 45 years experience in carpeting repair and then reviewed some photos I sent him to get a better picture of my situation. Ron quoted me $400 for the job, using the extra carpeting material I had on hand and offered to come the very next day, Friday mid morning. Ron gave me several assurances he'd handle whatever situation was present and not to give it any more worry. I appreciated his confidence and stated flexibility regarding the job conditions and his intention to just get it done. Ron is old school and not a Prima-donna. On a prompt arrival, Ron and his helper Brayson moved our kids bed out of the way, tore out the old carpeting, filthy tack strips, and treated the area with an odor neutralizer before jumping into the installation. The whole job took almost exactly 3 hours from arrival to departure. Ron & Brayson were true beasts in knocking out the job! I'm currently unclear whether this was a referral from Key Carpet to Lenderman Flooring, or Key Carpet employees themselves... but I'm a satisfied customer either way.

We hired Key Carpet to take all the carpeting out of the main living rooms and completely re-do the…read moresecond story carpeting of our home. While the company was easy to communicate with prior to the work being done we had a huge hiccup during the actual work. While planning to sell our home we were also in the process of moving 4,500 miles away. We had multiple businesses coming to our home on certain days to do their specific jobs (cleaning, staging, photographing, open house etc). I was told several times exactly how long the installation of the carpeting should take and based all other appointments on what I had been told. While on a trip I received a call telling me the installation would take another few days, which was simply unacceptable. Thankfully, Key Carpet was able to pull employees from another job to finish ours on time. This whole process caused an extreme amount of stress and headaches. While we were happy with how the new carpeting looked, it was definitely not the smoothest process.

The delivery of my cabinets was a disaster. Was scheduled for morning delivery. Came…read moremid-afternoon. The delivery had only one person and they expected me to help unload. My contractor would have would have helped but he was only here in the morning when the delivery was expected. My contractor said he would never work on another project with ProSource.

Overwhelming - at first, but Kim helped me find the perfect tile and carpet to capture the vision I…read morehad for my master suite overhaul. This place had tile that I didn't know existed and that I hadn't seen anywhere else (been looking online and in stores for a while up to this point). They have everything from budget-conscience choices to super custom tile mosaics. They also carry cabinets and countertops. You have to be working with a member of Prosource to get access to this place, but Prosource can recommend some of their members if you're still looking for someone to install your flooring, tile, countertops, etc.

Hi Brandon, my floor planks should not be gapping after 3 years. I have no pets, children, or heavy…read moretraffic in my home. My neighbors that built new homes during the time that I did are not having this issue, similar floor plan, with kids and pets. Your company may do quality work, unfortunately that was not my experience. The floors were my biggest excitement of my 4th new home knowing it was custom to my liking and also knowing I was spending whatever was needed to have the LVP flooring throughout my entire home no carpet to be disappointed.

Their customer service is great, and the installers were awesome!…read morePolite, respectful, very knowledgeable!

Great selection with knowledgeable staff! They made the options and prices so affordable with…read morefantastic installation process. I would strongly recommend!

This journey began about two years ago. No...seriously, stay with me…read more.. We adopted a little five month old puppy from the St. Louis Humane Society two years ago. She dug a big hole in the middle of our carpet. I love her so much, I didn't care, however it would have to be fixed. We threw a rug over it. Okay, fast forward to next year and hubby has some health issues that kept us busy for a long time. Fast forward six months and we realized that we still have a hole in the carpet. We decide it's time to do something. Of course we decide that..."Hey, if we're going to do this, we might as well....." You know how it goes. We start visiting carpet places and places that have carpet; people came and measured the house. We never hear back from one place and the other place kept calling us with different figures every time and laminate where the carpet goes and carpet where the laminate goes. After the third time, I'm thinking; do you really want someone installing a whole bunch of flooring if they can't even get the paperwork right? So...we give up and buy a new rug for the hole. Fast forward three months and we are in the Edwardsville area looking around and we see Archview flooring. We park and look at each other. Do we really want to try this again? We both sigh and go in. I'm expecting things to go south pretty quick. Then we meet Bryan. Bryan is friendly, knowledgeable and easy to talk with. He seems to understand exactly what we want and our budget. It is like talking to a good friend. Archview has all the top brands and lots of samples to take home; we took home lots! Later Bryan comes and measures the house. So far so good. When we go back in later to really get serious about picking out our floors, Bryan goes over pricing again. We actually got a little carried away with what we wanted to do, so we had to shave a few things off, which ended up being a good thing. Once we settled on what we wanted, Bryan put in the order and we got on the install list. We could not believe it! We had actually ordered new laminate and carpet! Bryan made the whole process easy and painless! Woo Hoo! Now, our sights are set on the install. The day arrived and three men showed up right on time. They were professional, friendly and courteous. Seriously, a bunch of great guys. They respected my antiques when they moved things too, which I appreciated. You could tell they knew what they were doing! The install went perfectly! I love my floors! I love walking around on my new laminate which by the way is from Armstrong Audacity and it looks like real wood; it's gorgeous! The carpet is beautiful and the white laminate by Shaw in the bedroom turned out wonderful; just like I dreamed it! Before the installers left, one of them even fixed a spot on our entryway laminate that they hadn't even installed. These guys worked hard and did a spectacular job! This journey could not have gone better, once we found Archview that is! If you are reading this and you need new flooring; Go to Archview Flooring! Thank you Archview for allowing me to finally fix that hole!

This is my second home improvement project that McCollough's has done and I am very happy with…read moretheir service and installation teams. Their showroom is beautiful with many choices for flooring and countertops. Terri and Jennifer are so helpful and patient with the many questions that crop up during projects. The installation team is so nice, they returned after leaving during the project to move the refrigerator for me because they knew I was painting. Last year I had them tile my bathroom and this time they are redoing my flooring with vinyl and facilitating the granite countertops project. The installation is going very professionally and looks top notch. I highly recommend this business for your flooring and countertop needs!

Russ & Tracy run a World-Class Flooring & Carpet Cleaning Operation in St Clair County, IL since…read more1991! ... Recently, they opened up a Wholesale Carpet & Tile wing to their store front for all those "DIYs" and commercial contractors in the StL Metroeast. Their sales staff were extremely helpful and patient with me when I was trying to explain what my wife wants to do to upgrade our kitchen over the upcoming holiday season. They educated me on WATERPROOF FLOORING and presented the latest back splash designs to match pictures of my wife's present 1950's Retro Kitchen Theme. I witnessed their Team abiding by Russ' Motto: "Together we will find a solution that best fits your unique needs, style and budget."  Thank you!

They only get one start because I HAVE to rate it somehow...NEVER again will I ever go there. On…read moreFriday at about 6pm I visited their location only to find out I had a $10 credit...from THREE YEARS AGO I NEVER KNEW ABOUT. Everyone was too lazy to get up and speak with me - there were two men behind the counter that looked like I was bothering them by walking into their empty store. The woman, to her credit, did look welcoming but was headed out the door as her day was finished. So the salesman who I spoke with on the phone previously came in from smoking (while the other two just sat...staring...and NOT CARING). He did warn me my grout isn't in stock anymore but he couldn't see my file because I only had a credit and no file. He was kind enough to help suggest Home Depot (another bad experience) and Lowe's where I got the match. I am so appalled by the behavior of the two people behind the counter that couldn't care less I was in the store - I hope the man who did help me keeps up the good attitude...