Master Bedroom carpet We remodeled our master bathroom and bedroom. We had all new trim put in which I painted, filled nail pops, blemishes, sanded then painted a final coat. Next step in the remodel was to have carpet put it master bedroom and closets. We chose Carpet One because they were a locally owned business and seemed to have a good reputation. We were looking for a quality install, which we didn't think we would get from one of the big home improvement stores. We asked them to send out their best crew, we didn't mind waiting based on scheduling. Two guys came out to do the install. Took them about a half a day. We were surprised at the amount of damage that was done to our freshly installed and painted, baseboard trim, doors and door trim, and also the walls. We knew from past experiences that there would be some scuffs here and there in the trim and walls that I would need to touch up. However this was far more extensive, the damage in places was over 2ft up the wall and door casing. Nail holes in baseboard that I had already been filled and sanded were popped out. Door jam on two of the doors pushed back so far it broke the joint between the jam and casing. All three door casings had significant dents and scuffs, to the point they would need filled and sanded before it could be painted again. There were fairly deep scrapes in the new drywall and the corner in the hall way were they carried in the carpet was damaged. They must have scraped the roll of carpet against it when they brought it in. Overall just a careless job causing nearly all the new trim to need redone. I went in to discuss with one of the owners and his exact quote was, "Sometimes these kinds of things happen." I guestioned whether we got their best crew and they assured me we did. Their only offer was to have the same guys that did the damage come fix it. Based on the quality of work and their attention to detail the first time I had zero confidence that they were going to fix it to the level it was. It just didnt need paint slapped on it, it needed fixed properly, filled sanded then painted. Based on the outcome of the way the carpet laying went, I could see this causing many other problems and it wasn't worth the risk. The room was part of almost a whole house carpet job that Carpet One had quoted us on. The only good thing is we didn't have it all done at once and have the rest of house damaged the same way. Now we are able to take our project elsewhere. read more

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