Very experienced staff. We replaced our upstairs carpet with laminate wood flooring. It looks…read moregreat. beautiful job. They offered a money-saving idea for the stair with a carpet runner.

This is a contractor that did exactly what they said they would do, on time, and with complete…read moreprofessionalism. They installed laminate in two rooms and did an excellent job. They had to install in a difficult closet and overcome issues from having to match an older version of the same floor. We got excellent value with their services and they were very easy to do business with. I would hire them again.

5/7/2019 Still waiting for my $1900.00 they took on 4/30/2019 without my signature!…read more I was going to do business with them but after being mislead and then over charged on my credit card before signing an agreement. I will never do business with Floor Depot as they want to argue and lie to your face. My suggesting is keep looking and run away fast! Never give them your credit card with out paper work first.... As for the response from Floor Depot it is just another way to cover up Jamie's LIES! She wants to say she was talking 18 months when we never talked about 18 months my wife and I was completely aware when we first talked with her at the store that Synchrony was 12 months same as cash. I also have a copy of email along with invoice and not one time did it show anything about 18 months. Jamie also got rude when speaking with my wife on the phone and that phone call was recorded. My wife hung up on her. LIARS, LIARS LIARS BEWARE OF FLOOR DEPOT SOUTHAVEN & JAMIE. I now have to file a complaint with Synchrony for charging my card and I will also be filling a complaint with the Better Business Bureau as my card was charged with out my signature. Synchrony is saying it could take up to 60 days for it to be resolved. As of 5/06/2019 still waiting for my refund had to file complaint with BBB and Credit card company. Today is 5/7/2019 Floor Depot still has not issued my $1900.00 refund they charge to my credit card on 4/30/2019. I FIRED THEM BEFORE ANY PAPER WORK WAS SIGNED!

This was my second time doing business with this company and definitely my worst and last…read more Price increased on installation day despite showing flooring the day of consultation (I have video of it being shown) and the day the floor was dropped off for acclamation. Initial conversations resulted in me being told nothing would change, that I could either pay it or leave the job undone despite having requested a complete cost post showing floors and requesting carpet removal, additional warranties, labor and cost for extra paddings be included in quote. The Mgr, Jamie Osborne, is very unprofessional and called my phone after refusing to allow return of product due to dissatisfaction with service/unsuspected fees and began to yell at me and call me a liar. When I asked for the owners contact info she initially refused, though she would later provide an fake email address and tell me "he'll just end up yelling at you too". It was her calling back and playing on my phone that was the cherry on top. I would not recommend this place to my worst enemy.

To everyone who ever needs floor work done. Please don't use Gookins floor store in Covington. Paid…read more$2400 to have our kitchen floor put in and it now is almost a danger for someone to walk on near our sink. Have filed a complaint with the BBB. Asked for them to repair the floor but they wouldn't but then offed to fix it after I filed the complaint only if I wasn't present when they repaired it. Its my house so that was a no go. The owner is not living up to his guarantee that he says he puts on his work. He won't even verify if he is licensed or insured to work in the State of TN. Please avoid this company if you value your house. The owner is Mr. Eubanks. I want this situation resolved soon.

From the owner: helping you find the floors you will love.read more

Had to update greatroom before selling house. Jason was able to match up to existing floor, get…read moremeasurements, present a fair quote,schedule a talented crew and install within a week.Crew was professional and courteous and had removed and discarded old carpet and installed floor within 6 hours! Thanks to Carpet Spectrum.. Btw, we scheduled them to clean carpets next!!

Don't let the location scare you!! It's worth the drive and value…read more Mr. Bill provided an exceptional experience while I was shopping for carpet. He was attentive to my needs and budget, showing me a great selection, including some options he pulled from their back stock. Instead of trying to upsell me, he focused on finding the right fit for my project. He even pointed out that their installers were typically more affordable than bigger companies. His service was top-notch, and his follow-through was excellent. I was so impressed that I ended up canceling a special order I had with Home Depot. Thanks for being awesome Mr. Bill!!!!