Beware Lincolnites! In a nutshell: CarpetLand had unacceptable customer service (post-installation) and very low quality control with wood floor installation. The owner is rude and will not work with you if you have problems with installation. We had an installer who did not use good judgement in installing our wood floor. More than a dozen planks he glued down (we do not have a subfloor) were visibly damaged and defective. I think 99% of people would discard these particular planks -- or at the very least, set them aside for a closet or other less visible area. The guy's response to our concerns: "That's just how it is." It is not like we ran the risk of not having enough wood... he either didn't pay attention to amount of wood available or simply didn't care about quality. We ended up with an entirely unopened box of leftover wood that clearly could have been used, but instead, the installer decided to permanently install damaged wood. After a long delay, 2 guys came back out to "fix" some of the problems. The putty just makes it look dirty and gross texture that will inevitably attract dirt and dog hair. Sigh... why!?? It is so disappointing to have saved up, waited for so long to have our "forever floor" put in -- and now have it be messed up. It was expensive -- and a lot of this turmoil could have been avoided with more common sense. To top it off, the owner was not responsive to phone calls --- and was super rude to my husband when he was finally was able to get a hold of him. I do NOT recommend CarpetLand. The poor quality control and disrespectful treatment is NOT worth the slightly lower bid they gave us we had compared to other local vendors. read more

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Went to Carpetland and couldn't get waited on. I guess they don't need my business. Maybe they need better sales people. NFM had no problem helping me. read more

We bought a new build and wanted to change the carpet out for the LVP flooring. When we showed up to talk to them, they were very helpful in the store. They were able to look up our house and know what was needed to do the job. They showed up when they said they would, and completed the job in two days! The installers were both so nice, and they worked very hard. They were efficient with their time, and it was obvious that they new what they were doing! Thank you to Jeremy and his co worker (so sorryfor making our house even more beautiful! Your work was very much appreciated! read more

Carpetland - Got rid of carpet! - Carpet Installation Near Me - Lincoln, Nebraska

I would give them zero stars if I could. We did two $25,000 projects with them in our child development center. The first one we did in 2021 and the second shortly after that. Immediately after the first one was installed I called with issues regarding the LVT separating. They sent the installer out to fix it and we continued to have issues. They claimed it was the glue so we decided to proceed with our second project and the sales person ordered a different glue for the flooring and were supposedly working to start the warranty claim on the other project to get the correct. Well, fast forward to 2023 and our floor still looks AWFUL and they are now avoiding our phone calls. The owner has even stated "he's too busy." read more

I made a reservation to have some carpet stretched. Made it for an afternoon since we were busy in the morning. As we were getting ready for our 10:30 appointment to get our taxes done, two guys show up at 9:50 to stretch our carpet. I explain to them that the appointment is for the afternoon, we are busy this morning. Come back this afternoon. Home by noon, wait around all afternoon for them, no phone call, no show. Enough said. read more

Great service, extremely competitive pricing and selection. Why go anywhere else for flooring?

Carpet Land provided carpet for my living room, and tile for my kitchen and dining room. I want to thank Connie, the store rep who helped with the transaction, Kelly and Mike, who laid the tile, and the couple who laid the carpet. It looks great, down to the last detail. I am very satisfied. read more

tl;dr I'm being threatened with legal action because Carpetland is trying to commit fraud by raising the price of my bill three months after the work was completed. See end of review for a full list of competitive flooring companies in Lincoln. I had carpet and vinyl flooring installed in March for a price I thought was agreed upon. The quote was only ever discussed on the phone, and was never sent to me either in the mail or by email. When the paper bill arrived in the mail for the price I was expecting, I promptly paid my bill and considered the transaction complete. Fast forward to July and I receive a new bill in the mail for over $1100, claiming that the first bill was only for a portion of the work, and was not the full amount, despite my memory of the phone conversation, and the lengthy period of time since the work was completed. I immediately spoke with an employee at Carpetland and explained the situation, detailing how I never received any type of quote or price for what they claimed was the grand total, and that I did not feel it was my responsibility to pay for something that was never detailed to me. Recently I received another invoice in the mail, so I called the store once more to discuss the situation, only to be berated by the owner Jeff Lehms and threatened with legal action because of his own business ineptitude. The failure of the business to adequately provide me with a full quote or expectation of costs is not the responsibility of the buyer, it is 100% the responsibility of the seller. To be treated like a criminal simply because Carpetland failed to send me a proper quote or accurately convey the scope of their work is an insult, and I highly encourage everyone to seek out alternative flooring providers or risk being treated the same. Some reputable flooring providers in the Lincoln area are: - O Street Carpet: 402-476-7567 - Emo Flooring: 402-420-2323 - Rainwood Interiors: 402-420-6868 Go elsewhere for your carpet and flooring needs. Not only can this business not be trusted, they treat their customers like criminals for not wanting to be taken advantage of. read more

Our salesman Eric was excellent to deal with, knowledgeable, helpful. We recommend him to anyone looking for flooring. We continue to use him for all of our flooring needs. read more

Carpet Land sent Jeff over to lay our vinyle floor in our Kitchen. He was knowledgeable, kind and a great worker. Request Jeff you can't go wrong. He was on time and did the work effortlessly. Can't say it enough! We were super pleased with his work ethic and professionalism. Love my floor. read more

Carpetland - Carpet Installation Near Me - Lincoln, Nebraska

The carpet installers damaged a new floor that was put in and Carpet land asked me for pictures, had someone come out and look, asked me for an estimate and then basically called me a liar and is refusing to cover the cost. I have been doing business with them for 15 plus years now for my business and home and will no longer be using them in the future. Terrible way to treat a good customer who has spent thousands of dollars buying flooring from you. read more

We recently moved to Lincoln from out of state. I needed to pick flooring for our new home and the builder uses Carpetland. They were fabulous!! Everyone was extreme helpful and made the move much less stressful. When the builder was creating small bumps in the road Carpetland was always there to back my choices:):). Thanks Carpetland!!!! read more

Carpetland put in the carpet for our offices and not only does it look great, but they were so helpful and conscientious of how everything looked. They asked questions on the styling of how we wanted the squares laid, they even caught that the rooms wouldn't quite match up with the hallways and came up with a great solution for that as well. I was very impressed by their attention to detail. read more

Terrible management and they charged far more than the agreed upon price. Threatening others with legal action who refuse to pay the ridiculous hiked prices. read more

We purchased ceramic tile and engineered flooring from their sales floor and they performed the installation. The wood flooring we purchased has a great deal of variance in the contrast of the wood and length of the wood strips. Because of this, one would expect the installer to understand the importance of distributing the tones somewhat equally so that one part of the room isn't all one tone or one size of flooring strip. This was not the case with our installation. No effort was made to vary the sizes or tones of the flooring pieces. Thus, our new wood floors have sections where it is all dark or all light wood as well as clusters of very small strips of flooring (1-2ft) and clusters of very long strips of flooring (4ft). In short, it looks terrible. The problems we encountered with the purchase and installation of the ceramic tile began at the point of purchase. We were told by the salesperson that the style of tiles we were purchasing had a high degree of variance in tone from tile to tile: i.e.: Some tiles were light and some tiles were dark. We chose this product for that reason. Upon installation, we discovered this to not be the case and that the tiles were, in fact, nearly identical in tone; the opposite of what the salesperson had told me. Also at the time of sale, nobody informed me that smaller tiles of the same style were available. Had I known this, I would have purchased some of the smaller tiles to enhance the new flooring. Also, nobody inquired as to how I would like the tiles to be set. Luckily, I was present prior to installation to let the installer know that I wanted them laid diagonally. While this did divert another disappointment, I was still met with an unexpected charge for laying the tiles diagonally. One would think these things would be something that the sales representative would have covered with me as I purchased the tiles and ordered installation. Another problem that I had was the response to my question regarding the warranty. According to the sales representative, Carpetland offers no warranty on their product or installation. According to the installer, he guarantees his work, but only verbally and with the promise that he'll answer his cell phone if you call. I do have problems and I would like them remedied, but I am hesitant to have him back to my home for reasons that I will cover later. The biggest problem that I have with the installation of the tile is similar to the problem I have with the installation of the wood flooring. It's obvious that no thought was given to the placement and direction of the tiles as they were laid, which resulted in numerous examples of identical tiles right next to each other facing the identical direction. Again, even a novice knows better than to do that and it looks terribly unprofessional. I don't know if sealing the grout is part of the installation, but the installer did not seal the grout and explained that he included a waterproofing mixture into the grout, negating the need to seal it. Unfortunately, it's abundantly clear that the grout is not waterproof, as you can watch water absorb directly into the grout upon contact. Under normal circumstances, I would call the installer and ask him about this, but considering that he took such an angry tone with me when we were trying to get him to finish the installation job in the first place; I'm not particularly inclined to converse with him or to have him back in my home. In closing, I also want to point out that I have never heard of a business of this type not sending someone over to inspect the job prior to billing. Everyone I have spoken to who has had this sort of service performed has informed me that there was a final inspection before final billing. Nobody beyond the installer has come over to inspect the job that was done. This leads me to suspect that the problems I had with their service happen often read more

I would give them negative stars if I could! AWFUL EXPERIENCE - TERRIBLE! We had an absolutely horrible experience with this Carpetland. Their installer, Scott was so incredibly disrespectful to our staff, took no regard for sensitive equipment we had in our clinic to cover things up. The contractor said he didn't even want to be here, then insulted his boss while on the job. They installed tiles incorrectly, again, he didn't even both to cover anything with plastic while he was chipping tiles. Then, they ordered the wrong amount of carpet and couldn't get us dates new carpet would be in. They blamed errors on the subcontractors. You shouldn't have to babysit but apparently, with this group, we do! We saw no concern or respect for us, for our clinic, tp our staff, our equipment, they couldn't care less if they damaged our equipment... unbelievably low work ethic and motivation to do the right thing at Carpetland! read more

If you choose to buy from this place, make sure you don't believe them when they tell you the day your purchase will arrive. This has happened to me twice now. Unfortunately, this time is worse because we have a contractor scheduled to start working on our kitchen, based on when we were told our tile would arrive, and now it's not going to be delivered on time. Guess how much Roger at Carpetland cared? Zero. If I could give this place zero stars, I would. read more

The carpet we bought was fine, but like the previous reviewer, we had trouble with the installers who put a bad scratch on our newly refinished kitchen wood floor. The Carpetland manager wouldn't return our calls or take any ownership of the issue. This went on for weeks and weeks. Finally, our home builder who had recommended we purchase there felt badly about the recommendation and paid for the refinish. We need new carpets in other areas now, and although they have a good selection, I doubt we'll go back there. read more

Very poor installation of wood, tile and especially carpet. Very bad sales people (except Jordan- I think he tries but is caught in a hard place). Unprofessional, DISHONEST, does not know the product, showroom is filled with outdated products. Owner Jeff L. yelled at us and insulted us in the middle of his showroom when we wanted our manufacturer credit that was due to us for a faulty product. He refused to give us OUR credit for several weeks and it was only due to a reputable, great company (Kelly's in Omaha) that we got our manufacturer issued credit. Awful/stressful experience that I must share so others do not get caught up in their dishonest, cheating practices. After talking with my builder, it turns out that they lied to us about what kind of carpet allowance we had. My builder proved to me that she paid more than the amount that Carpetland said that we had to work with for a replacement on the junk carpet. Again: DISHONEST! Nobody should have to replace carpet on a 4 year old higher end ($365,000) house, but due to the junk they offer, the terrible installation, we had to. Reason we had to go there: our builder used Carpetland. Our 4 year old house had defective polyester carpet that the manufacturer deemed was indeed a product failure and issued us a partial credit. Shaw(the manufacturer) sent our credit to Carpetland in the form of an order credit. When it became clear to us that we didn't want to do business with Carpetland, Jeff L. (Owner) REFUSED to give us our manufacturer credit. I called Shaw (the manufacturer that issued the credit) and they said that there was nothing they could do. After getting nowhere with Shaw and Carpetland (I call them both the "carpet mafia") we reached out to Kelly's carpet in Omaha. The good people there helped us and we finally got our credit. Summary on Carpetland: dishonest people (except Jordan), dishonest practices, terrible quality (product & installation), rude, lying, thieving owner who treats everyone poorly, the worst experience from a business that I have ever had in Lincoln. We completely remodeled a 1920s bungalow and had 20+ years of home remodeling experience and NEVER had issues with any contractor/supplier/business until Carpetland unfortunately entered our lives. NEVER AGAIN! Save yourself the $ and stress! Go to Kelly's in Omaha or Emo Flooring in Lincoln! read more

We did not select the carpet..the builder did. The carpet was Shaw but did not last a year without getting holes from normal wear and tear. Our builder was approached and called the carpet defective. In the end, we still have the carpet and Carpetland is not helping us with this problem. We don't have children or damaging pets to "tear up" the carpet. This is not a company that will help you if there are issues-Beware. read more

We recently replaced all the flooring in our home. A friend recommended Carpetland and we couldn't be more pleased. Our sales person asked questions about the type of flooring we were interested in and about our family lifestyle and pets in the house. She recommended great products and introduced us to Luxury Vinyl Tile - which is what we went with in most of the main floor. She was very patient with us as the process started in August 2015 and carpet and LVT was installed in January 2016. As we were doing some other minor remodeling, our contractor installed the LVT and it looks amazing - our friends who have seen it think it's real wood and are surprised when we tell them what it actually is. Carpetland had arranged for someone to install the carpet. Because it was a large amount of area to install, we were told to allow 2 days for this. Well our installer arrived at 9:30am on a Monday as scheduled and had half the work done by lunch time (four bedrooms) and completed the entire basement and stairs (finished at 6:30pm) and it looks beautiful - can't see any seams, no bubbles, the doorways and basement steps are perfect. As for price, we comparison shopped at NFM and their initial quote was higher for the same products - they did offer to price match once we revealed our Carpetland bid, but we were already sold on Carpetland for the great service we were getting. We also shopped Ernie's but they were unable/unwilling to deal on price. I am recommending Carpetland to all my friends/family. read more