Purchased a 2019 Silverado 2500 HD Diesel with 18 k miles January 2021. Truck was in great condition and just what we needed as a final retirement vehicle. The finance manager got us a 72 month loan at a very low interest with PNC Bank. We asked if we could get a 72 month warranty to cover truck bumper to bumper till the truck is paid off, the manager told us it is covered but the payment will go up a little over the term of the loan. Well our truck engine light came on, DEF tank level sensor went bad yesterday 12-19-25. Checked our Zurich service warranty on what to do, found the contract Carol GMC was out of date. The Finance Manager lied, this contract started when the truck was manufactured in 2019, we didn't own it till 2021, lost half the warranty before we took ownership. Called dealership today, they said he made a mistake but for 4k more, we could add the extra three years, we lost everything in Hurricane Ian but truck and camper and retired with little income. Do Not Purchase anything from this lying dealership. Lie, lie, lie, hope their senior parents don't get cheated on like we did. Terrible people, asked if they would discount repairs sense they MADE the mistake of three years warranty gone before our purchase, nope sorry, it was over.
Do Not Buy at this GMC Dealership... read more