I've used Clear Fork Materials multiple times in the past and have always been pleased with both…read morethe customer service and quality--until now. My most recent experience was a complete disaster. I ordered 10 tons of decorative stone and received what can only be described as a mud-soaked, unusable mess. Nearly every shovel load was caked with thick mud and clumped together--nowhere near acceptable for a premium decorative product. From what I've learned, this material was the dregs scraped off the ground--the very bottom of the pile. Even the delivery driver acknowledged that. Rather than reject it or alert me, the company knowingly delivered it anyway. They later claimed the quarry was at fault, but that doesn't excuse knowingly passing substandard material to a paying customer without warning. I would not have accepted this product at any price, let alone paid a premium. I've had to hand-sort the entire 10 tons to salvage what I could. Even then, some had to be used in hidden areas because it was so caked in dirt. Frankly, I could have bought cheap limestone for $500 less and gotten a cleaner result. Their response? A $55 store credit and finger-pointing at the quarry. That's not customer service--that's dumping trash on a customer and keeping the profit. I genuinely regret saying this about a company I once trusted, but: avoid Clear Fork unless you're okay paying top dollar for bottom-of-the-barrel leftovers.

I've done business with JAG Metals on two separate projects and will never use another metal…read moresupplier again. Their level of experience, professionalism, support, and quality of materials is unmatched. Their team is always a pleasure to work with and both projects were a breeze. I definitely recommend giving them a call for your next project and I look forward to working with them again in the future.

It took talking to 4 different people in the office to take my payment. I was given 2 different…read morequote numbers, then two different invoice numbers, then the amount withdrawn from my bank account didn't match either. I called to see why I was charged more than expected, they didn't know but would look into it and call me back. They did not call back. 3 days later I called again. In the end, I paid the higher price. I'm sure I was charged the correct amount, but their customer service skills are definitely lacking.

Everyone should know about this company...it is family owned and has been in business for decades…read more Jon exhibits the lost art of excellent customer service, knowledge, experience, and products all of which I SO appreciate. I will be spreading the word and going to FWC for all my future flooring needs!

I've been meaning to write for sometime now as Jon Godby at FWC Flooring really stood out as above…read moreaverage with respect to someone I would trust to work with. Highly recommended from my experience. Funny, I passed this place on 8th Avenue for years and never realized we had a gem in the neighborhood. If you're looking at flooring - Stop in and talk to Jon. He isn't a hard sell - Sooo you may have to beg him to sell you Flooring!

So, I am in sales and working with suppliers, SERVICE is as important, if not MORE important than…read morethe materials. This is especially true when there is an issue or delay. I am a customer of Silver Creek and have been for about 18 months now. It's a great place, and I've taken several folks there to buy direct. Mostly, I'll have a contractor pick up for me, or I'll buy some bags cause it's easy (Bulk is way cheaper if you need a lot!) ... They will even tell you that! They are big on doing the RIGHT thing for their customers. They take a long-term attitude to doing good business. So, today is the first time I've scheduled them for a delivery. Let's just say there was an account/paperwork 'SNAFU', and when I did not hear from them by ~12:30 I thought I better call, as they close @ 1:00. Glad I did. They had set up another account, and it had an error in the number and e-mail. Bummer. It was close to closing time.... They could have said "sorry about that, we'll call on Monday". But here's the deal. They didn't. Irma worked to recall a driver and Josh stepped up to manage the process. When I let them know that I had scheduled a crew to come out Sunday early to spread the dirt, they jumped into action. The made things happen fast. This is a testament to how they handle service and support. I was a bit disappointed at first, cause the contractor I am using wanted/needed the extra work. It's the holidays, and $$$ is tight for everyone. But they solved that ASAP. Silver Creek Materials for the Win! Also; many thanks to Senor' Sigala of Sigla's Trucking for a PRO DELIVERY! Thank you to the quick action of Josh, Irma, the driver & loader, and the entire Silver Creek Crew. They pulled this off ASAP! If you've never looked at everything they do, and what they sell, it's a treat. Well, to me anyway. It's a cool place to go visit if you care about your yard/lawn, landscaping, or if you are a gardener. Especially if you are a gardener! They are the place to go. I can tell you that with certainty. They are the biggest/best in DFW, and they have what I believe is the absolute best soil for gardening. Bella Flora. Pro Tip: If you visit them in person, when leaving, take the time to go into Fort Worth on Jacksboro Highway (199) into Fort Worth, take a right on University and a left on White Settlement. About 2 miles down on the right is Angelo's BBQ. Order a "Lean, sliced all the way with cheddar cheese' and enjoy some world class BBQ. Thank you to the team @ Silver Creek!

I am a steady retail customer. Recently, I had an issue with an order, seemed to be…read moremis-communication on both ends, but it was an issue. Joshua Cabral and then Bobby Spence, came through in the end and made everything right. They re-delivered the product I needed with no additional charges. Bobby is to be commended for his "Grace Under Fire" as I was very upset at one point and he handled it very well. The entire team at SCM are Top Notch and I will remain a customer for life!

We highly recommend Quarles Windows. Very friendly and professional which made the process go…read morequite smoothly. Quality work, very punctual, great prices and beautiful windows are a definite plus. Very, very satisfied.

Customer service could use a little improvement. The experience was a little more drawn out than I…read morewould prefer.

Very helpful in choosing out countertops. David is working with me on our budget and sourcing place…read moreto find exactly what I need.

We have always used Dura-Mar in the past and have never had an issue. We will never use them again…read moreafter they came and I ended up with 2 leaks under each sink that they caused. The would not fix the problem;therefore, we are having to pay a plumber to come fix a problem we did not have until they left.