In a world where customer service often feels like an afterthought, it's a rarity to come across someone who stands out in such an exceptional way. Recently, I had the pleasure of purchasing a FOGER Vape at Carson Vape Shop, and I can confidently say that Gwen, the employee who helped me, provided the best customer service I've ever encountered. She truly deserves all the praise and recognition for the incredible experience she provided, and quite frankly, a raise! First Impressions: Welcoming Atmosphere From the moment I walked into Carson Vape Shop, I could feel the inviting and comfortable atmosphere. The store was clean, well-organized, and had a wide variety of products to choose from. However, what really set the tone for the entire experience wasn't just the store itself--it was Gwen. She was standing behind the counter, greeting customers with a warm smile and an approachable demeanor. She immediately made me feel like I was in good hands, and I knew this was going to be a different kind of shopping experience. Gwen's Knowledge and Expertise As someone who is relatively new to vaping, I didn't know exactly what I was looking for. I had heard of the FOGER Vape but didn't have much knowledge about its features or how it compared to other devices on the market. Gwen's expertise shone through as soon as I approached the counter. She didn't just push the FOGER Vape on me. Instead, she took the time to ask questions about my preferences--what flavors I enjoy, what kind of vaping experience I was looking for, and whether I had any previous experience with vaping devices. Gwen's ability to ask thoughtful questions and listen to my responses made it clear that she genuinely cared about ensuring I found the right product, rather than just making a quick sale. After gathering this information, Gwen took the time to walk me through the different features of the FOGER Vape. She explained its unique qualities, the types of e-liquids that would pair well with it, and how to properly use and maintain the device. She even showed me how to clean it properly and offered tips for getting the best flavor and vapor production. I felt reassured knowing that I wasn't just purchasing a product--I was gaining valuable knowledge from someone who clearly knew their stuff. Personalized Customer Service What truly sets Gwen apart from other employees I've encountered is her ability to make the shopping experience feel personal. She didn't just treat me like another customer; she treated me like a valued individual. As we spoke about the FOGER Vape, Gwen shared some of her own personal experiences with vaping and gave recommendations based on her own preferences. She didn't just sell me a product--she shared her passion for vaping and helped me understand how to get the most enjoyment out of it. Additionally, Gwen didn't rush me in any way. She took the time to ensure I understood everything I needed to know, even offering to show me how to set up the vape right there in the store. She asked if I had any concerns or questions, and patiently answered everything, making sure I felt completely comfortable before I left. It was clear that Gwen was not just focused on making a sale, but on building a relationship. Her friendly and genuine attitude created an atmosphere where I felt heard and valued. This kind of customer service is rare to come by, and Gwen made it an unforgettable experience. Going Above and Beyond What truly impressed me was how Gwen went above and beyond in every aspect of the transaction. After I made the purchase, she didn't simply hand me my vape and wish me well. She made sure to follow up with a few tips on how to care for the device and suggested a few flavor options that she thought I might enjoy based on my preferences. I also mentioned that I was new to vaping and wasn't quite sure how to use certain features of the device. Gwen made sure to offer additional advice, including setting up a follow-up call in case I needed help. It wasn't just about the sale--it was about ensuring I had a great experience with my new purchase. I left the shop not only feeling confident in my choice but also with the feeling that I had a support system if I ran into any issues. The Importance of Exceptional Employees Like Gwen Gwen's dedication to her job and her customers is something that is often overlooked in today's retail environment. It's easy for companies to become complacent and treat customers as numbers, but Gwen has clearly mastered the art of personalized service. She doesn't just work at Carson Vape Shop--she creates memorable experiences for everyone who walks through the door. Her enthusiasm, knowledge, and genuine care for her customers are qualities that make her an asset to the store. read more

Worst place. Worse business. Has issues with masks, likes to enforce them even thou it's not a law, they assaulted a customer, they assaulted me for not leaving a tip. Tbh go to the puffs butt out near the 99 cent store. The place there the owner is a amazing and kind woman, no harassment over mask, doesn't cause issues, and great advice on selecting a vape I've been going here since I was 16 with no problems now there's been problems with the staff ever since mo left! Bring mo back! This place has assaulted me and the manager has called to harass me! Video proof is on my tiktok @allaya739! This place of business is awful towards customers! I'm not the first one the assaulted and I now have proof of that! This place is out of control and needs to be shut down! mistreatment towards customers and they even try to press false charges on customers if the employees don't like u! It's happened at least 2-3 times all with different people! The owner has told the Lieutenant that I'm aloud in the store but the employees likes to think there're the shit and things they are in charge when they aren't! We can all come together and bring justice to everyone these people has caused damage to! They like to force the mask on customers and if u don't they call the cops just to waste the cops time! They claim they didn't assault me but when asked to show the video from the store the owner said ok with a cop present and still refused to show me. Turns out they wanted to "talk to the cops about the google reviews" this place can't admit what they have done! The only thing I wanted to see her is a apology but all I am seeing is Excuses of how they"didn't assult me" well show the proof! Because I got proof of everything. Tiktok will now stop only if u guys either show proof or idk maybe be a real company and acknowledged what ur staff did and apologize like a real person. U guys have changed ur story on video and that's why people won't believe u! Maybe keeping ur story straight would help but yet u say ur keeping me unnamed, and that it's slander! U know what's slander? Having ur employees call the cops saying I stole from here when I never did! And yea u may have not lied a hand on me but ur employees threw the vapes I bought at me! That's still assult! Then the employee said fuck u after throwing it at me! I never said u sold broken items. maybe start getting ur story straight because here u r again changing ur story around once again‍Maybe stop accusing ur customers and stop mistreating people and lying to customers about seeing the video! That's how we know ur hiding the truth but the truth came out! That's why people are leaving reviews! Just be honest and tell the truth or show the proof! Because even the cops who saw the video admits that it was "thrown to me over the counter" however because it "didn't leave a mark" it's not a police matter. Maybe before u say something isn't true make sure I don't have video evidence of a cop making this statement. Also when u "let me see the video" u wouldn't let me in! When I opened the door to ask the cop if I can wait in the car because of how cold it was the owner yelled at me "ur not welcome in here" when I didn't even enter! I was only asking the officer but yet the owner felt like he had to say something when they know I have a service dog and health conditions! This is insane! This shows how much the owner doesn't care about customers and that he is willing to say anything just to save himself! The owner here is nothing and he likes threatening me with a lawsuit " which is on video and my tiktok" u can hear the owner change his story around at least 3 times in one call‍ It really shows their true colors and how they don't care about customers but themselves read more

My all time favorite place to go for ANY and ALL vape supplies! Mo is a great person and is always trying to give out great deals. He has the best prices in town and he is so friendly. Every time I come in he always tries to joke and make me laugh, and that means a lot when you're having a rough time. He has the newest styles of mods and pretty much every coil and size in stock always. Every time I come in he always has what I need. He has a huge variety of juices made both in and outside of Nevada. By far my biggest recommendation as far as vape supplies including mods, tanks, juices, coils, cotton, and everything you could imagine for vaping. Every time I see someone smoking. A nasty cigarette I refer them to Carson Vape And Hookah because they rock and smoking sucks. read more

Came in to buy my boyfriend a mod to help quit smoking and Linda was incredibly friendly and helpful. She spent probably 45 min explaining and letting us taste different juices, as well as helped me with an issue I was having with my own mod. Their selection of juices is huge, and their pricing is amazing. The overall atmosphere and customer service was phenomenal. The boss, Moe (?), was also amazing and offered me a discount as a new customer because of how much money we spent. Would definitely recommend not going anywhere else! read more

I absolutely love this store! They have a huge selection of juices and vape products as well as their hookah selection is awesome! Great prices matched with extremely friendly and knowledgeable staff. I am new to vaping and their staff helped answer all my questions. I also noticed that they really tried to fit product suggestions to my personal needs. I have a purple battery and the woman helping me was able to show me a great tank that was almost an exact color match. I will be coming here for all my vape and hookah needs. read more

I love Carson vape! Top of the line products and all the employees are wonderful and very friendly! I go in there just to hang out with all of them and they are nothing but helpful! Mo and Stavi are great sales people and hell of nice people and Jeremy and Megan are fantastic builders and everyone of them are very knowledge about all the products! If they don't have what your looking for you won't find it in northern nv! Highly recommend stopping in whether it is to buy something or just say hi and meet some friendly faces! read more

Carson Vape is by far THE BEST PLACE to shop. Best prices in all surrounding areas. This is the only place I go. They have everything you could possibly be looking for. Tons of juuce, mods, tanks, rdas, EVERYTHING! Moe is such a awesome guy. He will make sure you know how to work your device, set it up and make sure you leave happy! Best customer service ive ever had is at Carson Vape! You have my business and I will continue to buy from here. If your looking for your go-to Vape shop, its right here! Moe, you guys ROCK!!! read more

Again such a lovely experience!! Kaleigh (blue hair) was so amazing and sweet! Came in was greeted so kindly, I noticed they got in way more items since I last came in which was super nice since they already have an amazing selection! Biggest I've seen in Carson so far, and I was given a free item for last time! What a great deal! I noticed her handle a situation over their policy's and she handled it with such grace! Definitely recommend this place! Left some photos for those who've never been! Look at the stock!! read more

I walked in to be immediately greeted by a lady I think went under "Gwen," she suggested me about the Valentines sales that was going on, and I definitely got a bang for my buck at the store. I also got ID'd after I picked out my choice and it made me feel so much younger haha. She was very sweet and she explained anything I didn't understand as it was my first time inside after traveling. Very bright and clean when I walked in. T.B.S excellent staff and a very clean store! read more

Honestly the only vape shop that I go to! I love the vibe the people give off and Moe is hilarious, I love him. I've been a customer from the day they've opened and I can see the changes that they have made! The juice selection is great, the products are great and the prices are great! Go to any other shop in Carson and compare the prices and you'll know what I'm talking about! The only way other shops prices beat Moe's is if they make an in-house juice. read more

This is by far the best vape shop in town, they have a great selection of e-liquid as well as tanks, mods, coils & any other supplies you want or need. Their prices are much better than any other place I have seen, & all of the sales staff are always friendly and knowledgeable. Also the owner? Manager? Is extremely helpful & has always given me great deals!! I have tried the other shops but none even compared. I would give more stars if I could!!! read more

I have been using this shop for almost a year now and had nothing but great experiences. With Mo and his staff at the shop everyone that comes in gets treated with respect and dignity. They are fast and effective so that you get all the information you ask for and more without feeling rushed. Overall a great shop. I have been all over traveling for work and this is my favorite shop. read more

just nowNEW Rude and horrible service! They sold me the wrong product and refused to exchange it the same day and unopened. And the little wannabe gorda chola in there with face tattoos who thinks she's hard is a STRAIGHT UP LEVA. This is how they treat a disabled veteran! Imagine how crappy of a person they must be in life. You got 30$ from me but lost hundreds by ripping me off!!! read more

My friend introduced me to this store and I am very happy about it! MO is very helpful and nice! I've gone here a few times and they have a very large selection of juice! I have recommended friends to go there and they were happy with the service as well. They are way cheaper than Nevada vape supply and much more helpful. I will keep coming back! read more

I happen to love Mo !! I think there prices are great ! I vape a more expensive one, and hard to find at times... everyone has to make a profit somewhere, they cant just give away there products ! or they would not be in business ! I don't like to have to drive into Carson for juice but when no one else has it in stock, I have to go for a ride !! read more

Carson vape is the best place in town for anything you possible could need to vape. The gies in there help you out even when you don't know what your looking for I went in there looking for a cheap cap pen and walked out with a assume vape starter kit .All I can say is best time ever thanks CARSON VAPE I WILL BE BACK read more

Walked into the store to be greeted by the owner Shams and Gwen, both were incredibly helpful with finding my choice on a vape. I enjoy vaping but wanted something easy on my throat, and was shown a geekbar. Was a very subtle taste and was very smooth. Would recommend this place for quick conversation and in and out. read more

This is the best vape shop iv ever been to, and the only place I will go. They have all the newest and the best products you can find. The manager is amazing always helpful and friendly. Its like going to a friends house everytime always happy to see you. I LOVE this store. Check it out you wont regret it I promise! read more

Awesome store and staff! I'd recommend everyone come to this shop. This is the only vape shop in Carson City I'll come to. Late hours is definitely a plus for this like me that get off late. Staff is very knowledgeable of their products and recommendations. Thank you Kaicee, Moe, and Celina! read more