I am extremely disappointed in the first half of my experience at this location. Upon arrival, I…read morewas greeted by Iris, who was dressed unprofessionally with her midriff exposed--completely inappropriate for a formalwear establishment. From the start, she was pushy and dismissive, immediately demanding that I fill out a rental tuxedo form for the wedding party without taking the time to actually listen to what I was saying. I explained multiple times that I was only there to get my fiancé measured for sizing purposes, and that I wasn't planning to rent from this location (we wanted to BUY) since I doubted they carried the color or fit we needed. Despite this, Iris insisted over and over that "this is our process" and refused to proceed unless I filled out the form--something I knew wasn't necessary. When I pointed out the exact suit I wanted my fiancé to try on just for size, she outright refused to let him try it and continued to push the paperwork. Her attitude only got worse--eye-rolling, scoffing, and blatantly ignoring what I was asking for. It was clear she had no interest in actually helping us and seemed more focused on forcing her way through a rigid process than offering customer service. She then abruptly walked away and handed us off to another associate. That associate was Jordan--thankfully. He was everything Iris was not: professional, respectful, and actually willing to listen. He immediately helped my fiancé into a suit, took accurate measurements, and confirmed that they didn't carry the color we needed. He didn't make us fill out a pointless form and instead offered helpful suggestions on where to find what we were looking for. He turned the entire experience around and deserves full credit for that. In the end, just as I originally said, we didn't need to fill out the form because they didn't offer what we were looking for. Iris wasted our time, made the experience stressful, and treated us with complete disregard. She lacks basic listening skills, interrupts constantly, and approaches customer interaction with an inflexible, almost combative attitude. If she's going to work in a customer-facing role, she needs serious training in professionalism and communication. Jordan saved this from being a 1-star review. His excellent service was the only redeeming part of our visit. I highly recommend working with him--just hope you don't get stuck with Iris first.

Went to the Abilene location to purchase a charcoal suit for a robotics event. INCREDIBLE service…read morefrom Jordan and Misty. The suit fits perfectly and worked well for the event. The service and suit expertise at this location is unmatched by any other vendor in Abilene. Thank you for making my suit experience easy!

My customer service experience was genuinely the best I have ever had ANYWHERE. Rigby was very…read morepersonable, helpful, polite and professional. They were very funny, talking to them felt like just talking to a friend, they were very friendly and I could tell they really enjoy helping customers. The store is very clean and the atmosphere is very aesthetic. The selection was great, there are a lot of band tees, which was just what i was looking for. This was my first time shopping here and I will be coming back very soon! I have literally no complaints whatsoever.

#262-2016:…read more Conveniently located in the Abilene Shopping Mall, Hot Topic was, by far, my daughter's preferred shopping stop of choice. Granted much of the items you find in this store are slightly too expensive, in order for a tweenager (yup... not yet a teenager. ..ahahah) to be "cool", one or more items MUST originate from fly stores such as this.... Alas, being a single mum , the economic downfall is entire upon my shoulder... "Mum, can I get this t-shirt? What about that hat? Can I get this mini skirt?" I have managed to surface without purchasing anything ... at times... But, seeing that little rugrat's sparkly eyes when she gets her "precious"... Priceless ... Bottom line... parents: USE WITH CAUTION!!! Kids? Just bug the living hell out of your parents till the hey surrender

Walked in for some jeans. There was maybe 1 customer. No one spoke the entire time. Finally found…read morea pair to try on, wrong size . Any other store they would help! The store is nice and clean but CS is non-existent. Stephenville location is great!

First time shopping in here and Matt the store manager was my personal stylist. Best shopping…read moreexperience ever. Definitely felt like he was truly trying to help me and make all my wishes happen. Will be shopping here again. Thanks Matt.

Awesome sports/athletic wear store with great employees. I was traveling through the area for the…read moreholidays. After spilling fuel on my shoes at the gas station across the street, I headed in here to look for something to clean my shoes with. The guys were nice enough to let me "sample" the different cleaning products they offered. Sneaker technology has come a long way and so has the cleaning products. I had spilled enough on my shoes that it took a lot of product, so my shoes were wet. I ended up selecting a pair of Nike sandals to wear while my shoes were ready. It wasn't necessary of these guys to go above and beyond for me, but they did. Friendly attitude, no pressure to buy anything and willing to help me out in a pinch. That's good customer service and good management of the store. I will wholeheartedly recommend this store if you're in need of good shoes, socks, athletic gear, or anything else related. Thanks guys!!!

Super kind and cheap! I will definitely go back and totally recommend it to anyone who needs a pair…read moreof shoes. The service was great, too; they were attentive at all times.

I don't care for their shoe selection here, and I find their inventory to be way overpriced.read more

Tootie was very handsome on she helped me picked the right Valentine's gift and never missed a beat…read morethank u for excellent customer service

I have been going to EZ pawn for years and years upon my stuff get my stuff out all myself get my…read morestuff out I buy stuff from them. I put stuff in layaway from them. I do a lot of business with Aon a lot and I have been for years and years and then all of a sudden their whole crew changes and they become bitches I go there to pull my stuff expecting to get what I got before on them and then all of a sudden all they're overpriced you they overpriced you they gave you way too much money because duh, I am a good paying customer. I'm a good customer have been for a lot of years , if you look at my fucking history but no they didn't take that to consideration they're dumb ass people now that work there and is pissing me off

We go to this store a lot and we are usually ver satisfied. Tonight, the staff were helpful and…read moreworking hard,but the manager didn't even acknowledge us.The manager, Chase ( maybe the Chase who gave the 5 star review), sat and talked to staff and worked on his computer never bothering to help customers even though there was a line. Kristen helped us and was extremely helpful and knowledgeable.

They need to work on how to handle the number of customers ins the store. I fully support social…read moredistancing and the need to limit how many customers at one time but it needs to applied evenly. Looking around wasn't allowed but standing at the kiosk was. One lady came in and refused to wear a mask but once she got insistent they let her stay. This places the other customers and staff at risk. They should have refused to wait on her and followed store policy.

They have a cute selection but the staff was so rude:(( one of the lady's completely ignored me and…read moredismissed me. No one asked if I needed anything. Real pretty woman moment.

I have never been in a Kirklands before, but when I was in a co-workers office, there was this…read moreamazing scent. I asked where he got it.. and Tada! Its a Potpourri pack from Kirklands. So I came in today to get me some of that! They have lots of flavors and Wow! Super Cheap!!! 3 packets for 5.00.. UNREAL! I bought 6, The Office, The Car, The Bedroom, etc.. and the awesome associate Monica told me they last a month... never buy another car scent again! This place is loaded with unique decor items for the house or office etc. Mirrors, Wall Art, Decorative Shelving and Chairs. Fairly inexpensive for the quality. It was clean and had plenty of space to shop. I really enjoyed this store and will be back soon!