The customer service was outstanding, very personalized and down to earth people. Gonna miss…read morevisiting in Texas. Hope to be back again sometime.

The last 3 times I have gone into this store it takes over 20 minutes to check out because they…read moreonly have one or at the most two registers which take 4 to 5 minutes per customer. Never again.

New store, and very helpful employees. We were looking for men's levis and while they didn't have…read morewhat we needed, Charles, the manager who was working that section, was very helpful and showed us how to order what we needed online.

Looking for jeans. No one spoke, no one in dressing room and clothes everywhere! Very messy and…read moreno customer service. 1 cashier.

Horrible customer service, small selection, VERY messy. Main issue is they do not honor sale signs…read morethat they have posted throughout the entire store. Every single time I come to this location there is some sort of problem. You will get to the front to checkout & realize absolutely nothing you have is on sale because they leave signs up from sales they had days ago. Very very disappointing. Do not recommend.

Walked in for some jeans. There was maybe 1 customer. No one spoke the entire time. Finally found…read morea pair to try on, wrong size . Any other store they would help! The store is nice and clean but CS is non-existent. Stephenville location is great!

First time shopping in here and Matt the store manager was my personal stylist. Best shopping…read moreexperience ever. Definitely felt like he was truly trying to help me and make all my wishes happen. Will be shopping here again. Thanks Matt.

Went to the Abilene location to purchase a charcoal suit for a robotics event. INCREDIBLE service…read morefrom Jordan and Misty. The suit fits perfectly and worked well for the event. The service and suit expertise at this location is unmatched by any other vendor in Abilene. Thank you for making my suit experience easy!

I am extremely disappointed in the first half of my experience at this location. Upon arrival, I…read morewas greeted by Iris, who was dressed unprofessionally with her midriff exposed--completely inappropriate for a formalwear establishment. From the start, she was pushy and dismissive, immediately demanding that I fill out a rental tuxedo form for the wedding party without taking the time to actually listen to what I was saying. I explained multiple times that I was only there to get my fiancé measured for sizing purposes, and that I wasn't planning to rent from this location (we wanted to BUY) since I doubted they carried the color or fit we needed. Despite this, Iris insisted over and over that "this is our process" and refused to proceed unless I filled out the form--something I knew wasn't necessary. When I pointed out the exact suit I wanted my fiancé to try on just for size, she outright refused to let him try it and continued to push the paperwork. Her attitude only got worse--eye-rolling, scoffing, and blatantly ignoring what I was asking for. It was clear she had no interest in actually helping us and seemed more focused on forcing her way through a rigid process than offering customer service. She then abruptly walked away and handed us off to another associate. That associate was Jordan--thankfully. He was everything Iris was not: professional, respectful, and actually willing to listen. He immediately helped my fiancé into a suit, took accurate measurements, and confirmed that they didn't carry the color we needed. He didn't make us fill out a pointless form and instead offered helpful suggestions on where to find what we were looking for. He turned the entire experience around and deserves full credit for that. In the end, just as I originally said, we didn't need to fill out the form because they didn't offer what we were looking for. Iris wasted our time, made the experience stressful, and treated us with complete disregard. She lacks basic listening skills, interrupts constantly, and approaches customer interaction with an inflexible, almost combative attitude. If she's going to work in a customer-facing role, she needs serious training in professionalism and communication. Jordan saved this from being a 1-star review. His excellent service was the only redeeming part of our visit. I highly recommend working with him--just hope you don't get stuck with Iris first.

I recently had to do some shopping for Christmas for my mom and sister. I was so fortunate to find…read morea sales representative named Cindy Boyd. She was the most professional person that I haveThe pleasure of working with in Abilene. She was very helpful in finding the right sizes in exactly the best buys in the store, and additionally she was such a great host by even offer me a bottled water while I waited. I feel like I said a fancy shop in Highland Park in Dallas. She was the best and I will always go back to her whenever I need any assistance

Christina thank you so much for your help. You were very kind and gave superb service. I can't wait…read moreto shop for next season with you

I would just like to say that the young lady named lexi checked us out last night and was one of…read morethe sweetest girls I have ever encountered! Very friendly and relatable! She helped us out a lot and even made us laugh in the little convo me and my friends had with her. She made sure our experience was personal and I hope Burlington knows they have a wonderful team member and I hope she can move up positions one day because she is definitely someone i would want to keep and trust to represent the Burlington company!!

What can I say a girl loves to shop and whats better than shopping...finding a good deal, which is…read morewhat Burlington's offers. Everytime I visit the store, its really clean which I commend the staff for. Also, the aisles are wide enough so you don't feel cramped while shopping. The store offers a wide selection of goods from shoes, clothes, perfumes, bedding, luggage, you name it and they probably have it. For the most part the customer service is pretty however they have recently hired a new younger bunch and they could definitely benefit from some customer service training. All in all I would recommend Burlington's to anyone looking to shop for a good bargain.

This place is AMAZING…read more I dressed up to accompany my husband in his quest for a suit because we're used to being totally ignored when we've gone to menswear purveyors in Abilene in the past. This was the exact opposite of all previous experiences. My husband needed a new suit for an out of town job interview. Misty immediately fell in and took care of us with military precision. My husband and I got excellent, individualized attention, he got a splendid new suit and accessories AND the price was extremely reasonable. Will sing the praises of this business to anyone I met in the future looking for a premium Big Country clothing buying experience. Well done!

Great store for suits and dresses. Merchandise quality and great customer service all the time…read more Misty is amazing in helping customers find what they need. Her knowledge in clothing industry is beyond compare. 15 years of experience serving local Abilene customers.