From the moment we entered the store the entire staff was courteous and professional. Our salesman,…read moreGreg is knowledgeable and friendly. The transaction was without pressure and the service after the sale was completed has been exceptional. Highly recommend working with 1916.

Eddie is super helpful. Went in on a whim and he was able to help me find a couple of great options…read morethat I'm on the waitlist for now. Big facility, clean, and employees seem to like their jobs!

friendly, fast and reasonable price!! my fathers 14k chain was fixed within a hours.read more

Overpriced and poor quality. My necklace that I had them…read morerepair broke THREE TIMES after the initial repair. I don't know why I kept going back. Will be going elsewhere. Also severely overpriced. $60 for a simple repair, when the place literally next door quoted me $20.

Great service here. I've been coming here about once a year over several years. I'm always in and…read moreout within 5 minutes. I don't have fancy watches -- just the $100 range, and usually just need a battery. Friendly front counter. I'll use this place forever.

Ring the buzzer to be allowed in. Once in, you're greeted by a walkway lined with plastic shields…read moreand the most delightful fragrance of a clean dentist's office. I know my pieces are going to be treated with precision and grace. Staff are masked and safe. Professional and respectful, a velour-lined jewelry tray is presented for you to lay yours in it for inspection. Japanese elegance in hospitality and polite service are the norm. And that's on top of great pricing, no-nonsense conversation about what is needed for your timepiece's repair or restoral. Mine were my own tray of Guess and Gucci pieces whose batteries had expired, and a Bulova which needed some scratchy buffs removed and the heavy metal link band restored to its former greatness. The results were phenomenal. And great value. Convenient location and excellent service.

My son was on the eternal search for his first high-end wristwatch…read more Mike Kelly at Precision rode to the rescue. Low key and super knowledgeable, Mike listened to our needs, and directed us to my son's DREAM WATCH! Thanks for the awesome experience!

only interested in selling you pre owned watches and they make it clear you need to get purchase…read morehistory close to 6 figures in order to get a desirable watch

Needed a battery for my favorite (only) Swiss timepiece. They were fast, friendly and reasonably…read morepriced.

When I brought my watch in for a battery replacement, Debbie accidentally assumed my watch was a…read morebasic Japanese movement and quoted me accordingly ($30). When they started working on it and realized it was a Swiss movement from a luxury brand, they honored and *insisted* I pay the quoted price.

My vintage Enicar diver is back up and running accurately. Expert, honest service at a reasonable…read moreprice. Highly recommended.

Great spot to get watches repaired. I can't speak to more complex asks, as the 2 watches I brought…read morein simply needed battery replacements. I came in just before they close for lunch at 12:30 pm and was asked to come back at 1 pm when they re-open. When I came back just after 1 pm, there were a few other customers, so I had to wait 10 minutes or so, but the actual process of my watches being fixed was very quick and was only $10 total. Service was also very friendly. I would definitely come back for any watch repair needs. They currently have a notice on their door that they are closed on Thanksgiving and Black Friday this year.

Replaced two watch batteries. Very good customer support. *Very* expensive, considering the work…read moredone.

I had the absolute worst customer experience of my entire life with this company -- particularly…read morewith two employees, Shaun and Myles. The company was formerly known as Analog Watch Co., and I previously reviewed them under that name. Since they've rebranded and changed their Google Maps listing, I'm reposting a summary of my original review. In short: avoid this store at all costs. The customer service is beyond horrific, and the product quality is poor -- despite the appealing design. I received one of their watches as a gift around 2017. It looked great and drew compliments at work and from friends. However, the movement kept failing. I contacted them for a repair. The first time, they replaced the watch instead of repairing it, contrary to my request. By the third issue, they started accusing me -- their customer -- of being a scammer reselling their watches. No explanation, just wild accusations. At the time, I was a full-time professional working in New York City, so their claims were not only baseless but deeply offensive. That's how it ended: no repair, no replacement -- just insults. They told me to get lost. Nearly a decade later I still can't believe that some people do business like this. It's a shame. Their designs are striking, but the movement is junk. And instead of taking responsibility or improving, they lash out at their customers. A sad story of a business that once had potential. If I could give zero stars, I would. Avoid these people.

George is now on 53 North 11 street by Filbert and 11th street!! He is in the sports memorabilia…read moreplace next door to The pizza place in the corner!!! Please don't forget to SEE HIM!! I'm so glad I found him- reliable and honest and affordable service!! It's across the street from Where he was before from the mall!!

Hubby got 2 watches online and both were too big on his wrist. He was so mad bc it took weeks to…read morereceive them. Originally we was gonna take it to the mall but afraid they might charge us a hefty price tag. Went on Yelp and found Creative Silver on Chestnut Street. Creative Silver is located in a shop that consists of three other businesses. If you need electronics, accessories, watch repairs, and custom shirts, this will be the spot as they are all in this one shop. George, the owner of Creative Silver, noticed us immediately and gave us a quote to fix one of hubby's watch, it only cost $5. We were shocked bc we sure wasn't expecting five lol. We were very happy and it took within 5 minutes for him to complete. He couldn't shortened the other one bc the links on the watch are the ones that can't be changed. But he did suggest to change the strap from the business across from him. We got the band switch and he charged us $10.