Ponderosa Dental Arts is amazing! I have major dental anxiety...like really bad. Every step of the…read moreway you interact with people who take the time and care about your comfort. I was upfront about my anxiety when it comes to dental care, and they were very understanding. I've had it all: cleanings, fillings, and crowns. Each step of the way they made sure to check in with me, make sure I was doing okay, and it has shown me that they genuinely care. I can't say enough about this office!

We are changing to another dentist. We enjoyed Ponderosa for years, but now: 1)they dropped our…read moreinsurance carrier w/o notice so we had to pay out-of-pocket; 2)they charge extra if using Visa; and 3)when paid in full at time of visit they still mailed us a bill for charges they forgot to include.

Seamless appointment making! What a relief! They are getting me in within the week and so thankful…read morefor the polite front staff. They make all the difference.

I have nothing but great things to say about Dr. Grteenstein and his team. Everyone on his staff…read moremakes you feel welcome from the moment you walk through the door. The care is outstanding even when you have a difficult procedure. If you are looking for a new dentist or you are thinking of changing your current dentist you won't be disappointed going with Oregon City Dentistry.

Our family recently started seeing Dr. Kim after our insurance provider changed. We were reluctant…read moreto leave a family practice we had been using for 20+ years but Dr. Kim and his staff made the transition easy - everyone we have met on the team so far has been friendly and provided great customer service. Dr. Kim is easy to talk to and listens well - best of all, he explains the treatment plan and why it is necessary in easy to understand terminology.

I've had to appointments with both dr. Kim's. I had some…read moreserious tooth issues. They were so wonderful that I've decided to change dentists. they were so gentle and very understanding of my dental anxieties. They also have state of the art equipment. Digital radiographs. Many other tools to make the visit more pleasant. I had to reach out because I had the best experience. If you're apprehensive, you should give them a call.

Very professional, personable staff. The dentist I saw was kind and non judgmental. Good…read moreexperience!!

I came here a couple of years ago and had a good dentist (who left) then my husband came in for…read moreservice . After he got his tooth crowned it still hurt and he went back. Whatever they did made it worse and they said he needed two root canals in the same tooth they capped.they only had one dr that could do it and he was booked for 2 months. we had to go to another dentist who could get him in quicker. I won't be going back to that dentist for my work. Having read the dentist they had when I first went has left, I see reviews have gone down.

I went to Dr. Cook to get some prepless veneers put on my front 6 teeth. Him and his team did a…read morefantastic job, and they turned out great and look completely natural! I highly recommend them if you're in the market for veneers!

I originally went here to have a broken crown and really enjoyed Dr. Cook and the staff that I…read moreworked with in the beginning. My initial appointment was to remove my broken crown and install the temporary. All went well so far and when I went to my next appointment to have the permanent crown installed I had to reschedule because it was not there due to bad weather. I totally got that with no worries, things happen. Next I was rescheduled and that's where things started going downhill for me. When I got to the new appointment to put on my permanent crown I was in a lot of pain. They were very busy at the time and were pretty dismissive of my insistence that something was wrong. I would have gladly rescheduled and paid for an.x-ray, but instead I was told it was coming from the tooth behind the one they were working on I skeptically took their word on it as well as the antibiotics to clear up the infection. Fast forward another three weeks and I was in excruciating pain. Dr. Cook finally got me in for a x-ray only to find out that I needed to have a root canal on the same tooth that they put the crown on. I was told multiple times before the root canal that they would most likely replace the crown that they just installed for not listening to me. I was pretty appalled when, at the conclusion of the root canal, I was told that it would be left fine filled with filler. Being that I just had a root canal I was not going to argue. Now I am not totally off the hook on my end. I withheld from paying for the last part of the bill with them because the work was not finished. In my line of work if I were to install a new part without addressing the underlying issue and had to destruct the new part when the customer came back to have the underlying issue addressed only to fill it with cement that does not even match the texture or finish there would probably be some issues. I would either replace the part or compensate or discount them for the altered new part. Same concept should apply here, but it obviously did not or I would not be waisting my time writing this.... It has been nearly 2 years now since this occurred and I never once got even a phone call asking why the balance was not being paid. Now they just sent me to collections with no phone contact or even a certified letter. I have no problem paying what I owe, but again I will always feel that the work that I originally went there for has been completed. Long story short, I paid for a new crown and ended up with half a crown and a bunch of filler all because my concerns over the pain that I was feeling was dismissed. I do not think that doing a root canal on a new crown in 3 weeks is a normal thing.

My parents both went to Dr Shimshack. Yes, they are 'old school' and didn't have great dental care…read moreduring their childhood. I always felt the number of procedures were excessive (root canals, fillings, bridges etc.) along with their costs. Even after accounting for their cr*ppy teeth.

Fantastic dentist! great team that does things right and does them right the first time, really…read moretakes time to know and understand their patients. Really great care that is hard to find these days. Could not recommend them enough!

Worst dental care I've experienced in my life! Dentist was fine but did not convey the same…read moreinformation as the hygienist. She comes in, explaining how bad my teeth are after the dentist said everything looked good. All of a sudden I'm drowning and being stabbed like I've never been. I've been going to the dentist 42 years and never been aggressively treated. Telling me to breathe while my nose is running and water is building up in my throat. Im gasping, choking, my eyes are watering, and she keeps telling me "breath!!!!!" I'm drowning and you have zero compassion. The aggression increased as I didn't respond as requested (I couldn't actually breath) She became increasingly frustrated with me in my discomfort, all the while never explaining any part of the machine, the process or giving any information about what she was doing. Have some tact and patience. You are the provider and you do this everyday! I will never return here and encourage you to stay clear.

I would like to start off by saying that for many families dental care is a privilege..and I think…read moreit's important to recognize that many adults and children in our country go without care due to lack of health insurance, poverty, access to resources, etc. My fiancé and I have been together for 10 years and get married in 9 days. He often makes comments about how lucky our kids are..things like family trips, toys, clothing, dentists and doctors, school events, etc. And while our kids have gone to the dentist since age two, he himself has never been his entire life. He has a great job with great health insurance..a privilege that he didn't have access to as a child. I told him he needed to make an appointment with a dentist to get in because mouth health is extremely important, especially since oral health is connected to heart health. He did a quick search on google and decided to try Oregon City Family Dentistry. The woman on the phone was very helpful and patient with him, considering this was his first ever time scheduling an appointment like this. She did her best to get him in as soon as they had possible, working with his work schedule in mind. He went yesterday and they cleaned his teeth, took x-rays, and took any necessary tests, etc. He came home and explained to me how friendly and helpful everyone was. He was extremely embarrassed over the whole thing (imagine for a second), and they never once made him feel put down or inadequate. They welcomed him, did an excellent job explaining things, and were extremely patient, friendly, and caring. He came home very sad and a little shook up over the whole situation because they discovered he has a few issues as a result of having never received dental care..but Oregon City Family Dentistry took away some of his stress and didn't add to it. They explained treatments he'll need coming up and all that. Not to mention in the 10 years we've been together I've never seen his teeth shine and sparkle like they did after they thoroughly cleaned his teeth. They said they wanted to give him the perfect smile for his wedding day..and they did. From my perspective, my family is so important to me and I have tremendous love for them (of course). So I want the best for them..and that includes care from compassionate and capable people in something as personal as health care. This wasn't an easy thing for our family, and I am SO thankful that Oregon City Family Dentistry made this experience as easy as possible. I would recommend anyone to go here because I trust them and even though it seems easy to treat people with respect and kindness, we all know that it's not always found in the real world, but it certainly is found here and that's all I could ask for. And if any staff read this, please accept my deepest THANK YOU.

My family and I have been going to Dr. Retzlaff for years and we love him. The office is great with…read morescheduling, we are always seen on time, and all of the hygienists are wonderful. The only negative is that like many dentists, he is closed on Fridays, which is a common school day off for kids. Dr. Retzlaff is kind and funny. Someday he will retire, and I will be sad.

One of the best (If not Best!) Dentist in Oregon. Our family has been going there for years. Always…read morepersonable, Always professional, and very Funny! And.. their prices are very reasonable. If you are looking for a straight-shooting Dentist that will not try to nickel and dime you on things you don't need, you will feel comfortable knowing you are spending your hard earned dollars wisely. All dentists are not the same! Learned that recently when needed a more specialized dentist.