Broadway Bicycle is located near Central Square and is few blocks away from the main traffic, which…read moreis why I didn't see this shop when passing by. I only knew of this because it was recommended to me by another shop that was completely booked. It's a small shop, but the crew made good use of the space. They have few technicians on deck, and one that I spoke to is very knowledgeable, nice, and honest about which repairs were needed. Also, they were so sweet and took time from their busy schedule to do minor adjustments to my bike. I tipped them and out I go feeling way better riding my bike!

Brought my bike which I bought for 450 dollars last year for a tune up. Ended up paying almost 500…read moredollars for the tune up (which I will say included a new wheel and tire) but as I was riding away from the shop the wheel that was replaced wasn't properly tightened down and slipped out, a very dangerous mistake which I wish had been seen considering I paid 500 dollars for a bike tune up. They fixed mistake when I brought it back. I would seriously consider just doing the work yourself.

Loved this place so much- I got my bike in October 2020 when supply was low but I found the perfect…read morebike for me! Then when I was having problems with my loose wheel, I brought it in a week ago and they came outside and fixed it right up in 5 minutes, no charge! They are so helpful and kind here, 10/10 recommend.

I can't say enough good things about this place. I came in on a whim to see what they had in stock…read moreand they happened to have a bike I was interested in. Ryan worked on the bike for a while, without charging extra. He even showed me how to apply oil to the gears and made suggestions for potential fixes to the brakes. Best customer service around!

Excellent place for a full tune up -- I've taken several bikes here over the years, including older…read moreones which had some tricky mechanical issues. Bike Boom is thorough and has a great process to assess potential work and give estimates, and then does the work promptly. Love to support this shop.

My boyfriend and I stopped in here on a whim to look at bike seats. My rear was very much in need…read moreof an upgraded seat, and after trying a couple places we landed here. This store is small, but has all the essentials a biker would be looking for. They had several different bike seat options for me to choose from. We also looked at bike racks, and the gentleman helping me was very patient and helpful, showing me all the differences in sizes and features. When I finally made up my mind on which seat to get, he quickly installed it for me and I was able to write off on my new cushiony seat! We also purchased a patch repair kit to keep with my bike. As we were leaving, someone else came in the store that was a regular and commented on how great the service was. This might become my new go to bike shop!

These guys were awesone. Had transported a bike from 10 hours away and so things got jostled and…read morefront brake was rubbing. They did a quick adjustment and it was all good. Highly recommend. Thanks so much for great service!

Do not trust this bike shop with your bike - especially with nice bikes. I took my bike in for…read morecassette cleaning and to install new disc breaks. Upon picking up my bike a piece of my bike (an axle key, branded with my bike brand) was missing. Additionally, they didn't fully clean the cassette and chain and I spent another hour of my time finishing their terrible work. The shop not only had incredibly rude customer service (including hanging up on me) and did not propose a resolution. Do not take your business here. It's a shame that I tried to support a local business and had this terrible of an experience.

This is an amazing bike shop. The service from check in to check out is superlative. I bought a…read morevery beat up mountain bike that had not been taken care of, maybe ever. They were totally non judgmental. Offered some ideas to fix the bike. Sent me a written estimate and within a week it was better than new. This is my now go-to bike shop. Smart, generous with their time and the prices are more than fair. I highly recommend this shop.

What an amazing bike shop. This place was teaming with activity. So very many bikes and options to…read moredrool over. We were helped by the owner Brian and a member of his staff named Patrick. Both were super helpful with answering all our questions about sizes and brands and options that best fit my friend's budget. We ended up chatting and having a great time while moving forward with their purchase. Top notch!!!

don't see eye to eye with all of the employees, but they do good work and they care about the craft.read more

I was a bicycle commuter for many years, 28 miles round trip. This is very hard on a bike and…read moreevery few months I would have something break. I would stop by the shop in Sommerville and they always would fix it while I waited at least well enough to get me home.

It's been more than a decade since my first wonderful experience at this fantastic bike store, and…read moreonce again it did not disappoint! From the easy to use website with up to date information, to the person answering the phones who knew exactly what was in stock and had the bike I was interested in locked up outside ready for me to ride, it was an absolute pleasure to buy a new bike with zero snags. The selection in this store is much bigger than it might first appear- they're known for cargo bikes and an increasingly large supply of electric cargos, but they have kid's balance bikes and the lovely step through commuter bike in the pic, too. Their website is very easy to search for what you want in advance. You can also get all the things you need to put your new bike in use from racks, bags, baskets, bells, gear, and safety supplies. It was fast and easy to select high quality items and they attached it all so my bike was done and ready to take home that day. Another huge advantage over the first time I bought a perfect bike- bike lanes! You can try your new bike in a safe bike lane before cutting back to the store on a side street then a less well traveled road. Gives you a little descent, little bumpiness, and a little ascent so you can get a real feel for the bike. I love that there's no pressure, just a plan to help you find what works best for you. So happy with my purchase!

I took my commuter bike in for major maintenance about one year ago…read more in retrospect I am not pleased with the parts that were chosen, how they were installed, and how the results relate to the description that was given to me. folks were friendly, the place is super cute and trendy, but in the end neither cheap nor reliable

Beware of this business! I purchased a Fortified Bike and after experiencing a few problems…read more tried to contact the business. Numerous voice mails at their ONLY listed phone number received no response. Emails asking for a call back received auto-replies promising I would be contacted soon. I was never contacted. I visited the Cambridge MA corporate address listed on the Fortified web site and guess what? There is no Fortified Bike office or facility of any kind at that location. This smells like a business on the edge of bankruptcy starting to dodge unhappy customers. Buyers beware!

This is no longer a reputable business to purchase from. Buyers beware…read more Echoing some of the other comments here. The new owners of this company refused to honour the warranty I purchased and left me out to dry. They stated that they're not legally obligated to honour warrantees that were purchased before they purchased the company. Very shady.

I don't know anything about Trek-brand bicycles, but they service other brands of non-electric…read morebikes here and the service is great. They seem to pretty reliably get your bike back within 24 hours, and they diagnosed a tricky problem and came up with a very reasonable solution. They definitely seemed to know what they were doing. It didn't feel like they were trying to get the work or the cost up. They used parts I brought in. Parking is obviously easy in the huge shopping center lot.

By far the best service at a bike shop I've gotten in the Boston area so far. Prior to this, I had…read morebeen going to Belmont Wheelworks and being demoralized each time by the lack of acknowledgement or help (guess I'm not their target demographic). Seriously considering taking my (non-Trek) bike here in the future for any repairs or maintenance. We were heading back home when I got a flat right in front of Trader Joe's across the street. Thankfully my husband remembered there was a Trek in the nearby plaza. The guys in the store couldn't be nicer! My tire was fixed, my pressure was upped, and I was back in business in less than half an hour. Addison in particular was really kind and didn't make me feel dumb for asking a question. Superb customer service, not enough good things to say. Also, if you're any sort of trail nerd, the store itself is pretty cool with photos on the walls of nearby trails laying out the distance and route.