Enjoying our visit, but questioning why we prepaid at a $60 rate when it's only $40 to book at the…read moreport? And yes, both of the groups bought the all inclusive beach club with blue wrist bands. $40 - great value $60 - would have be better if the other alcohol and menu items were included Guess our next visit we will wait and book at the port - also while the buffet menu references fish - there was none when I asked was told not today

This was our first cruise/excursion and Sergio's had great reviews vs. the ship options. Uva met us…read morewhere he communicated he would be, easy to find. They encourage you to get there early to beat crowds at the stops and it's worth it! We got on the road and did the stunning cenotes first- best way to start the morning! Peaceful and gorgeous. Flamingos weren't here yet due to weather/migration, bummed to miss it but it worked out for our schedule. The salt mines were incredible to see that process and taste salt and bring some home. The Mayan historical market was educational and beautiful. Please be respectful of the space so we can have them for longer! We headed to the beach house for a tasty buffet lunch and great drinks! It's a fabulous set up with a pool and shower and access to the beach. We had a surprise massage option with Dory, I think she might be a new addition and you MUST have her work on you. I did 30 months and regret not doing the hour. She's so strong and magical! I had a massage in Cozumel that was nowhere near her ability! Treat yourself. Overall experience was 10/10! Uva was a fun and knowledgeable guide and we had a blast! Will definitely go back. Even if you don't want to see all the stops- get the house package and just spend the day there. Worth it! Thank you, Sergio's Tours team!

Fun tour of Merida's many neighborhoods - seeing beautiful colonial mansions, churches and parks in…read morean open bus - in English and Spanish

Great tour, in Spanish and English. Great prices and our guide was knowledgeable and funny at the…read moresame time. Was the only one that explained to me the meaning of Bomba, a say in Mérida. The takes you through the historic areas as well as the plazas and parks. It last almost 2 hours, but the pass by very easily, really had a great time. The Gua Gua is a fun bus, open and at a level that still makes you feel close to the people walking around. And most importantly, quite affordable.

If you're interested in late 19th century and early twentieth century history art and architecture…read moreit would be a good place to visit. This would not be high on my list if I was on a short trip.

I did not get what I paid for at all. I bought tickets to take a semi-private van (four families)…read morefrom my hotel in Mérida to my hotel in Cancun with a stop in Chichen Itza to see the ruins and have lunch. But they had no intention of taking us to Cancun. At Chichen Itza, the tour guide informed me they were going back to Mérida and we had find our own way to Cancun (they recommend a bus company). So they stranded me, my wife, and my special needs child half way to our destination. They lied to us and stranded us probably because they didn't have enough people booked to Cancun. They should have been honest with me so I could make proper arrangements but their greed outweighs their decency. I urge everyone reading this review to look elsewhere for a tour of the Yucatan. Estos descgraciodos quebradon mi contracto. Deberian llevar me de mi hotel en Mérida hasta mi hotel en Cancun. Estos larones me dejaron en Chichen Itza y me dijieron que nesecitaba consiguir un bus y taxi para llagar a Cancun.

This business has no ethics and won't think twice about screwing you. We booked a tour from Merida…read moreto Cancun with a stopover at Chichen Itza. Instead of taking us to Cancun as promised they dumped us at Chichen Itza and told us we had to take a public bus to Cancun. We were shocked, horrified and angry. Luckily, I paid with a credit card and I'm fighting the charges. Unscrupulous liars.

Nice courteous staff. It was a local bus, but they helped me get where I needed to be with no hassleread more

The run from Merida to Progreso was okay. That bus was a bit old and needed a bit of maintenance,…read moreso our expectations going back weren't too high. The station was very crowded when Hubbers and I got there, so there was a bit of confusion where to buy the tickets and where to line up to board the bus. (There was also lines for cruise passengers and the signs weren't very clear.) We weren't in a hurry, so we eventually figured it out. There was also a waiting area specifically for us, but that also took a minute to figure out. We had a bit of time so I got the chance to check out a lot of vendors and scored some pretty cool (and fairly priced) souvenirs. But back to the ride: we ended up catching a newer and slightly updated bus, so the overall ride was better. The seats were better, the ride wasn't as rough, and the AC was working more efficiently. The trip was more comfortable, so I didn't even notice time going by. We were back in Merida in no time. There are buses leaving every 15 minutes to and from Merida, sometimes sooner depending on how quickly they fill up the buses. So don't fret if you miss one. Another will come along in a few minutes. It's a good (if not a better) option if you don't want to deal with parking or paying for an Uber. Something I'm going to keep in mind on the next visit.

We have been on several cruises to Progreso and never got off the ship until this visit, and I'm so…read moreglad we did. We were traveling with multiple families with kids ages 2-14 and adults up to their 70s. Every single one of us had a great time. We had a private van (like a Sprinter) with plenty of seating and nice cool AC. The ride to the cenotes was over an hour, but our guide kept us entertained with history and stories about the area. The cenotes themselves were amazing; they were breathtakingly beautiful. They weren't crowded - we were literally the only people at one. The kids loved the rope swings, and one from our group braved the 30+ foot jump from the top. At the end, we were served an absolutely delicious meal by a sweet group of local ladies. Even the picky eaters found something to enjoy. We didn't want to cut it close with our ship's departure, and our guide was sensitive to this. We returned with an hour to spare as we requested. Bear in mind that the cenotes are in remote locations, so facilities were limited and restrooms were rustic. Once off the main road, it was very bumpy for the last 10 minutes or so. Also, lots of steep stairs led to the cenotes, so this isn't a great fit for anyone with mobility issues. That being said, it was totally worth it in our group's opinion. We will return the next time we end up in Progreso!

amazing tour with Elias. experiencing a private cenote swim was like a dream- followed by an…read moreincredible freshly cooked over a wood fire lunch. one of the best private tours we have had- and we have had many! Highly recommend Elias- and YucatannCrnote tours. Well worth the cost. And we visited Mayan ruins as well!

This spot was pretty cool. You can tell the local comes here and really like it. I've been to a…read morecenote before and this place wasn't as strict as the others. They are strict about bringing your belongings. They have at least 3 cenote within walking distance of each other. I recommend wearing water shoes. You park them pay for admission then take a boat to the Cenote. They have these raccoon looking cat don't feed them they bite. Leave them alone and they will leave you alone. Bringing food isn't allowed. We did on a cruise ship tour. My husband and I had a good time.

I think the reviews of this place should strive to be a bit more honest. The water stank, like…read moresmelled very bad, only one cenote seemed really clean enough to swim in and even for a small mexican business the bathrooms were really bad. Like, no toilet seat on any toilet including the handicap stall, meaning disabled people can't use the bathroom. It was very cool to see raccoons and birds and crocodiles up close, but I wish that they did a better job of maintaining the preserve as there was plastic trash around the edges. I loved seeing the animals and I appreciate what they are trying to do but overall I could not recommend this place.