It was a great experience dealing with Casa Di Luce. Incredible light fixtures from all around the world. We purchased a gorgeous ceiling fan from Italy as well as an incredible light fixture from Spain. I couldn't find anything remotely close in regards to design in the most high end stores on King Street The staff was extremely helpful with extensive knowledge of interior design. If you are looking to purchase beautiful and unique lighting for your home/business then you just found your store. read more

An absolute horrific experience that spanned almost four months.. Through this experience we've learned that a true measure of a company's integrity and trustworthiness should not be assessed from those situations that go well, but rather how the company handles those situations that do not go well. It all began early Nov, 2024. We ordered five WAC Volga lights, all of which arrived on Dec 9, 2024, and all defective. The glue that adhered the fabric to the shade had delaminated in in spots. As we had already been waiting over a month and with an final electrical inspection due we requested to choose an alternate light. Our request was ignored and we were advised "lead time is two weeks". We proceeded to request a refund and Casa Di Luce replied with "Sorry, we can't do that". I wasn't happy so I posted a review on their website (see photo). Incidentally you may read other accounts of reviews disappearing, all of which Casa Di Luce denies any involvement. Not sure what happened to mine but it's no longer on their website. Back to it.. Five weeks passed. No lights. We reached out to again requesting a refund and citing the need to complete an electrical inspection. Their response - "the product was out of stock and they were doing their best". So much for the two week lead time. We asked when we should expect the matter to be resolved and at what point would a refund be considered. Their response: "A refund COULD be considered when the product is discontinued and no pieces are left in stock". Apparently a refund was not in the cards. It was at this point that we realized that Casa Di Luce only cared about the sale, and not the customer. Next set of lights were received on Feb 4. All deflective in the same way. We sent them a video of one of the fixtures, which represented the issue that all the lights had. Again, we requested a refund. Our request was ignored, and Casa Di Luce responded by stating "I noticed in your video the lights are already installed. I'm going to forward this concern to the manufacturer". We felt they were attempting to invalidate our claim. We were distraught. The lights had never been installed. The video of the light was taken on our kitchen countertop. We felt that Casa Di Luce was not acting in good faith. We advised them that we would be initiating a charge back with our credit card company. I again requested a refund. Finally they acknowledged our request, but it appeared they intended on charging us a 30% restocking - based on an attachment the included in their email, and provided no shipping labels for the five of the ten lights so presumably shipping at our cost. We did not feel this was an acceptable resolution. We asked if a restocking fee as going to be applied. Their response: "Once you send us everything we will inspect them". Much like when we had requested a refund and they ignored us there was a clear pattern emerging - Casa Di Luce avoids answering questions. I asked bluntly - "Will you be providing a full refund and shipping labels for the remaining five lights"? Their response: "We need to inspect the last replacements the manufacturer send you." I followed up with "you have not answered my questions. Please answer the following: Will you be providing a full refund (including the cost of shipping) if all 10 lights are returned?" Their response "from the video you shared, the lights appear to be in good condition". I'll save you the rest of the back and forth - roughly 30 more emails over the span of 45 days of us asking questions repeatedly and them not answering them. Eventually, they stopped replying. Meanwhile, we had the lights inspected by a local retailer who sells WAC lighting, and they were able to provide us a letter stating that the lights were defective. At some point the credit card company approached Casa Di Luce. Casa Di Luce denied our claim. Eventually (early April), were were advised that our charge back was successful. The evidence was clear. The credit card company reversed the $1200 charge. The nightmare was finally over. read more

Casa Di Luce - Home Decor Near Me - Toronto, Ontario

This store may look small and yet they carry the most stylish, unique and quality lighting fixtures you could ever find in Toronto. They provide the best service as well...most of their products are from Italy and so the lead time may be as long as 8-10 weeks. Ana, the sales associate who works there is very friendly and knowledgeable...and they are not pushy at all...I bought a few lighting fixtures from them earlier, all at 20% off and have received plenty of compliments from my friends and family. My brother ended up getting the same dining room lighting fixture from them after seeing mine! I am very glad that I discovered this store on the internet and I will go back and order some more fixtures from them soon... read more

Ordered plugs and light switches. At check out they indicated shipping is free. Once in route I was informed I had to pay additional charges for import and handling fees into USA. This was not apparent from the website. When I contacted Casa Di Luce I was pointed to a single sentence in their shipping policy about duty and import that is not apparent on their website AND that it is my problem! $120.00 more for products I thought were paid for. I've never had this issue with an international purchase before AND their website makes it look like it is coming from the USA. Obviously I don't recommend this company, as I feel they are misleading customers. read more

Outstanding service, quick delivery I saw a couple of vanity lights on their website and ordered them over the phone. Not only was their delivery only about 5 days vs their competitor who promised delivery in 4-6 weeks, their price for each fixture was $50 less than the competitor's price. Marta provided excellent service over the phone and email. read more

We ordered through Casa Di Luce two additional Cattelan Italia Anna chairs for our two Cattelan glass top tables and to supplement our existing existing four Anna chairs. Our sales rep.(Lidia) was friendly and efficient in ordering our two additional Anna chairs through their supplier in Italy. We found Casa Di Luce to be extremely price competitive compared to two additional quotes. The company was very timely in their order and arrival was exactly as quoted. We would highly recommend. read more

Excellent collection of lights and good service

We ordered a light fixture sight unseen from a catalogue at Casa Di Luce. They were extremely helpful in ensuring the fixture fit our space as we have low ceilings. The stunning fixture arrived with a few defects and Oleg and his staff made sure that all required pieces were replaced to our satisfaction and threw in the LED bulbs as a bonus. The customer service and attention to detail were phenomenal. I would definitely purchase from them again and would highly recommend them. Thank you! read more

This is the third light we've purchased in recent years. They have an outstanding selection and the stock is ever-changing. When I was unsure about the vanity lighting we chose, Oleg's great eye reassured me I'd made the right choice as he pointed out it went well with the hexagon backsplash we chose. Now that's customer service! When needed new LED track lights for our son's room asap, Oleg made that happen. We didn't have to cancel on our electrician! Thank you! The lights are up ! Bathroom is spa-like! read more

Great selection. Competitively priced. And the sales staff was very well-informed and not pushy. Will definitely shop here again.

Great customer service with reasonable prices. They also have great selection of lighting fixtures. Oleg is professional and has great suggestions. He goes beyond and extra mile to satisfy the customer. Thank you. read more