Casa de los Sueños (House of Dreams): Must book if you are looking for a reasonable boutique hotel!…read moreIt is located next to a private residence and also the 5-star Impressions Hotel (Hyatt). Once you stay here, you have options to rent bicycles (complimentary) and golf carts from here. I highly recommend getting one of the golf carts from here, as they book out fast. Otherwise, you will have to go downtown to rent them for an hourly rate or daily fee. The hotel has a relationship with Kin Ha beachfront restaurant, which is below the hotel. It is not connected, so you must travel down the stairs and cross the side road to enter the Kin Ha beachfront restaurant for complimentary breakfast (any entree with one simple coffee or juice). You can also lay out at their beach club, which has complimentary kayaking, snorkeling, and paddleboarding (tipping recommended). The rooms are grand and colorful. The pool and ocean views are amazing. There are 13 rooms in this boutique hotel. I was advised that the best rooms here are Grace, Love, and Serenity. You must notify the front desk if you want your room cleaned. Otherwise, you can request items/amenities (even a beach towel) from the front desk. Some other things to note here are the laundry room and jewelry/hat store. The options are a bit limited compared to downtown. Why Casa de los Sueños? This isn't just a place to sleep--it's an integral part of the island (Isla Mujeres) experience. There is someone always to greet you in the lobby. I felt safe throughout my stay here.

I came here during covid just to get away and I enjoyed every second of my stay!!! I loved the…read moreviews, my room, the food was very delicious and the location was excellent! I'm actually thinking about going again.

Location - excellent. Completely beach front. Easy to get to the hotel…read more Rooms- we stayed in 2 different ones. The plunge pool room was my favorite. It has the most awesome view. There is a small patio between the room and the plunge pool. They provide you with a hammock for that area. It is also lit for nighttime use. The water was clean. It was a large room. It had large shower that has a full length window to a garden area. No one can see you, just in case you were wondering. Service - even before we arrived. I contacted the hotel through whats App. I needed help with the booking. Alex was wonderful and helped me every step of the way. He went beyond his job description to help me. He even helped me set up a romantic gesture for our anniversary. He helped with transportation. He even checked on us when we had not arrived to the hotel yet. Luigi helped check us in. Always asked how our day was going and gave us suggestions on where to eat. The grounds are monitored by a security guard at night. So we felt safe enough to hang out at the beach at night. It is also within walking distance to the main Avenue with all the top restaurants and many shops.

On the beach. You can go from your bed to the ocean in…read moreseconds. There are only 6 rooms so it's very intimate. The bed was perfect. The shower was hot! The best part are the employees! Wow. Every person was so friendly and welcoming. And not the kind of welcoming you'll get at a W but actually nice humans. Stay here. We will be back! Also, the beach is amazing!

I would give this hotel a 4. The hotel room is nice and clean. There is…read moreNo refrigerator and was told I was on a list If a fridge became available. After 5 nights I am Going to assume this is a made up list. Being away from everything, a fridge is a must. We made due but it was very inconvenient. The beach area very early in the mornings is nice and quiet. I did find broken beer bottle glass and cigarette butts(Tons) in the beach sand. The pool is also way too cold and I didn't want to get in. The adult pool is amazing. There is an ice machine which you won't find at most hotels on the island. It's far from town but I knew that and in the morning it's very peaceful. Afternoon and night music is blaring. Staff are pretty friendly and helpful. Overall, this is Mexico so keep an open mind and enjoy the beach and culture.

What an awesome vacation at this hotel last weekend. Such a beautiful hotel, great staff and great…read morelocation and amenities. I give a shout out to the staff who is so friendly and inviting. The indoor kitchen staff, the front desk who held my insulin in there fridge for me while I was staying there. The food is great and the poolside bar outside is the best time ever. Great people who stayed there and we made so many friends. The evening poolside bar staff especially my boy Viagillio, who took care of me and my wife every night deserves a raise. Really good bartender and now personal friend I hope to visit again. All the staff are great and are real personable and the hotel is lucky to have them. !!! Great time!

Great hotel, great beach, great food & bar (although very pricy.) Martha at reception is lovely &…read moreso helpful. All the pool & beach staff are wonderful & make sure you have everything you need. Close access to town so you can walk around & choose from many wonderful restaurants. We've been going for 13 years & just love the Island.

I almost don't want to post this review because I don't want people knowing about it! This was our…read moresecond trip. They are very strict on their rules and ways they do things but other than that I love everything about this hotel. Housekeeping accidentally threw out our toothpaste and the GM went to get some and deliver it to us personally. That meant a lot to us. I like the servers and the restaurant. The food is ok- some things better than others. The location is absolutely unbeatable. Our kids adored the pool and I loved that it's shaded.

Maybe before the Covid days this place was good. But not now, we arrived Wednesday and the gated…read moreentrance is very run down and old. You wouldn't think it is a resort looking at it from the outside. Okay well I was still wing a little optimistic about the place. We arrived and it is is all open. Nothing glamorous about the entrance. There is one check in desk with one person. The wait was long to get checked in and to our room. It is old you can tell but for me that's not too important as long as the customer service is on point. We got shown to our room and the room was so refreshing it was cold and clean. The mini bar was all inclusive big plus. We got the room facing the pool. Very nice view the pool is pretty big. Not so new but still nice. Food: It usually is buffet style but that was closed and that sucked!!!! You had to order off a menu and the staff wasn't quite on point with the service only but a few were. In the morning they come to you with a cart full of fruit yogurt oats granola and pan dulce sweet bread. However they don't announce what else they have on the cart. We missed out on homemade juices. Pretty upset by that. We only knew because we saw someone drinking a green cleanse drink and so we asked. The food from the ceviche hut was good it's not heavy just right. But our server had the worst service. Was a little on the flustered side maybe overworked but he also was knowledgeable on the areas around the hotel which he should be. Staff: There a few good nice ones and the other few just plain rude. The hotel lacked a lot of supplies and food. No ingredients for mojitos, no straws, no plastic cups, or other things that a hotel should carry. They close all the bars and restaurants at 7! Really what is that. However the room service staff was great they went above and beyond. We complained and the only thing to make us feel better they put flowers on the floors maybe on our anniversary or honeymoon. But that was not good enough. I would not return to this place again nor will I recommend it to friends. This is more for older couples who want no noise or a party seen. It is a quiet place to relax.

We have loved our stay here! We got the all inclusive package and they seriously keep the food and…read morethe drinks coming all day and night!!! You definitely get your money's worth here. The property itself is gorgeous, very private, and has staff that is so kind and helpful! We would recommend this place to anyone looking for a private and beautiful, stress-free vacation !

I wish either I stayed here longer or that I come back bc its worth it. The food is actually really…read moregood here, EXCEPT for Satay. Don't waste your time there. The sushi rice was mushy, sweet, and vinegary. The fire dessert tasted bad. The coconut ice cream was actually okay. So was the cracker thing they brought first. The fish from the fish and chips at the beach club was the juciest fish I ever had. The ceviche from the beach club was almost perfect. I drank the juice at the end. The drinks to get are the Pina Colada and the Miami Vice. The breakfast food from Sabor is pretty good. They don't have good gluten free substitutions. The bread that I got when I asked for it tasted weird and was hard. The yogurt toppings they have in the jars next to the cereal are stale. The parfait cups are good. They had beef fajita one day and it was amazing. The orange juice is good and fresh. Their poached eggs are acceptable. And I always got a hash brown. At the pool bar/restaurant, the nachos were perfect. We got to do the Mexican dinner at the beach club. It was not good. It was just bland and boring. I do think the all-inclusive is worth it. I jumped to food so let me go back to check-in and rooms. Check-in was kind of annoying bc we waited 30 minutes to get helped. They have 3 computers and some of the other guests can be pretty entitled, asking for a lot of different things and what not. They also didn't offer anything to make up for that even though we commented on it. There was a bellboy handing out champagne and wet towels. The room was pretty nice. It could use some rugs but otherwise pretty modern. We got an ocean view and there is a huge living room area that we didn't need. I would have liked to try room service but didn't get the chance. I don't know if anyone else mentioned this in their reviews but the hotel's beach club is on Playa Centro even though the name has Norte in it. That seems like a lawsuit (Mexico?) waiting to happen. So if you want to see the nice Norte beach, you need walk through a few other places on the beach. It can get tricky bc the beach cuts off at the corner. But a lot of people were doing it. There was a very rude gringo at the pool one time who was yelling at a staff worker. Nobody stepped in which pissed me off. I walked over to the staff worker to offer my complaint and support. I saw the gringo around in the days after but he didn't act that way again. But I sure was mean mugging him.

We stayed here for 5 nights and on night 1, we had a terrible and unsafe encounter with the hotel's…read moresecurity. The security was rude, disrespectful, and unprofessional towards me and my daughters. We went to the lobby immediately and were told no one in charge was there and we needed to wait till the next day to speak to someone. They did not care to even ask about our issue. After speaking to two different managers over the course of two days, we learned that they are dismissive and do not care to make the guests feel safe and happy at their hotel. The food was below standard. The service at the beach and pool is poor. We had to actively look and call for service. Such a shame that the guest experience is not a top priority for this place since the location/hotel is beautiful.

My 20th day on Isla, has to be my 7th or 8th trip here. Keep coming back for good reasons, awesome…read moreatmosphere, good food, great water view and sunsets. Located on the water, on the Cancun side of Isla. The hotel/bar/restaurant /marina sits on the road which runs alongside the airport, a 20-30 peso taxi ride from downtown. Once you get to the top of the stairs at the entrance you begin to see the water view; the beautiful water Isla is known for. Walk through the hotel, past the pool and the bar/restaurant is on your right. Every seat in the open air bar has a view of the bay. Have seen many great sunsets here. Walk to the end of the pier for an even better view of the sun setting. Some nights there is live music. Items coming out of the kitchen are what I would call, top notch bar food. One of the best Philly Cheese Steaks I have ever eaten. Excellent hamburgers, tacos and onion rings too. Have seen a number of seafood dishes and I hear they are great too, just haven't tried them myself, yet! They do have a full bar which includes a number of Mexican beers. Considering how good the food has been the menu pricing is very reasonable. Opens at 11:30 am and stays open until about 9 pm, later if business dictates. You can reserve rooms at the hotel online. Have talked to the owner Danny many times. A great guy with a lotta knowledge about Isla. He built the place from the ground up.

Had grouper and shrimp wife had burger was great view was beautiful got there as sun set…read moreOnly problem was no key lime pie which is the best so I hear .will try next time

Updated Review: I…read morerecently came back to the MIA Reef hotel and I was honestly quite satisfied this time with my stay. Over the last few months, the hotel has had some significant upgrades, including adding in a Starbucks, upgrading the old small bar, and just improving overall quality of the hotel. I will say, though that it is sad to see that recent storms have destroyed the hotel's private beach. There is not much space to spread out and relax here so we would leave our stuff at the hotel and walk over to the public beach and enjoy the beach there. We have also gone during various months and the best months to enjoy the clean water without seaweed is definitely during the late winter months to the early spring months. The sarcasm seaweed can get overwhelming and leave a funky after smell. Also, it is very important to note that the island does have a sanctuary for birds that arrive late spring, and stay through the summer and fall. So if you book during the summer months, you will be overwhelmed with these loud birds that nest on the island and HOTEL. Aside from that, the hotel is such a great place to stay for a couple days. The food is still average. There's nothing really crazy, however, we would always go downtown and get some amazing street food or dine at the restaurants down there. Again, because there was upgrades, I would definitely come back again ! Also, highly recommend that when you book a stay here you book transportation through the hotel that will get you from the airport to the ferry and then the ferry to the hotel and then the same back to the airport. Very simple, convenient and easy to use.

I have been trying to get ahold of someone at this resort for over 2 weeks. I have called countless…read moretimes only to be disconnected. I have also emailed multiple times and have received no response. I made a reservation through the hotel website. I needed to modify my reservation and add a day. It is not an option to do this online. I ended up canceling my first reservation and making a new one through the Mia Reef website because I was concerned that rooms were filling up and we would not be able to join the party we are traveling with. Due to this, I ended up having to pay more for a lower quality room. I still have not seen my original charge refunded to my credit card. I am within the cancellation policy and received a cancellation confirmation email. I am now seeing other customers complain that they have not received refunds either. I would like to speak to someone in regard to this matter and hoping a review will get a response.

Lovely piña coladas and views here. Cute little roadside stop on the Southside of island.read more

The sign got us in...the cold beer and view of the Caribbean kept us there…read more Can't speak for the B&B but we met some people on the sunset cruise the next day who were staying here and raved over it. We did NOT encounter rude/inattentive servers, but quite the opposite! We were greated by a hostess who showed us around to some available seats for us to choose from and we were quickly served 2 ICE COLD beers...literally ice cold with ice floating in necks! Didn't get to try any mixed DRINKS as we were meeting our party at another restaurant but the menu looked amazing with a good selection of cocktails. I definitely recommend a stop in to this gem of a bar! It is adults only so no kids. Nice setup, cold beer, and clean unique bathroom

We love the location and patrons of this hotel. We have been coming for five years and will…read moreprobably be back. We always leave between 530 and 630 am. We ask the person the night before to contact a taxi for us. I always tip that person. Today the front desk person said it would cost us 150 pesos that she would pay to the taxi. We have never had to do that before. Nobody i spoke with at the sister hotel had ever heard of that. I don't mind generously tipping but I won't be ripped off.

I'd give this hotel a solid 3.5 star rating. It is nothing fancy but perfect and well priced for a…read morestay in beautiful Isla. I have stayed in many different rooms including garden, partial ocean view and on my latest stay a King Ocean Front Room. I have been staying here for 3 years. During my current stay, as you can see from the photos, my view was partially obstructed. There was a lounger out front of my room however I never got to use it due to it being taken by other guests the entire stay, not a huge issue. My room was never cleaned during my stay and I was there for 5 days. One day, a maid came by and gave me clean towels and took my trash. That is unacceptable and disappointing. Also, some sort of construction was going on and I was awoken to it or other loud staff every morning. Again, unacceptable. The staff also seemed to take a keen interest in what was going on in my room, to the point I could hear them outside my room snooping. The owners are lovely people and we come here to go fishing with Keen M, highly recommended. I hope they see this review and implement some much needed changes. If so, I'd happily update my review to 4.5 stars next trip.