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    Casa Zirahuen

    5.0 (1 review)

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    The Surfin Burrito

    The Surfin Burrito

    4.1(431 reviews)
    13.9 km•Zona Hotelera
    •$$

    SCAMMERS!!!! SPEND YOUR MONEY ANYWHERE ELSE!!!!…read more They will tell you it takes 10 minutes and it takes half an hour - I had an excursion booked and couldn't waiting any longer, just to take your money!! I was staying at a hotel next door, WAITING to try this place. I came before it opened was told to come back at at 8. I had an excursion booked and was waiting on my shuttle at my hotel, I asked the blonde bartender how long it would be for 2 burritos, she assured me 5-10 minutes. She said she UNDERSTOOD I couldn't missed my shuttle for my trip and it would be fast!! By 8:30, my shuttle had arrived and I had to leave. I told the bartender I can't wait any longer and had to leave, she asked would I be coming back tonight after my excursion. I told her I would. When I came back at almost 9pm, I had to go back and forth with the manager about what happened. He said he understood about catching the shuttle and he had to make a call to his boss. After 45minutes of waiting and going back and forth, he said his boss checked the camera and I left even after waiting half an hour for 2 burritos, so I get no refund and no burritos!! I SHOWED HIM SCREEN SHOTS OF MY RECEIPT WITH THE TIME I was charged and the time I had to leave!!AND HE ACCUSED ME OF LYING SAYING I SHOULD'VE WAITED LONGER than half an hour, so he wouldn't help, just argue with me about why I left? I came back later that night thinking they would give me a burrito that I paid for!!! To go back and work and argue over something so frivolous, after THEIR EMPLOYEES misinformed me of the time it would take!!! If the PERSON YOU HAVE AT THE FRONT IS TELLING PEOPLE IT CAN BE MADE IN 5-10 minutes THATS WHAT SHOULD BE IMPLEMENTED!!! They took my money and REFUSED THE COMPENSATE!! Then the manger accused me of lying - disgusting business and unprofessional management. Took my money and my food. Trash business. Unprofessional service. While we were arguing, other people weee complaining about their service too. If you're a tourist, DONT COME HERE!

    Small hole in the wall, service was fantastic! But food was just average I wouldn't go out of my…read moreway to eat here. They weren't busy at all and the food took so long to arrive i had to get it Togo. Chipotle is better.

    Photos
    The Surfin Burrito - Dining area.

    Dining area.

    The Surfin Burrito
    The Surfin Burrito - Smoothie (1/2)

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    Smoothie (1/2)

    Casa Zirahuen - comfortfood - Updated September 2026

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