Love this place for motorcycle gear. Most of the time they have what you want at a lower price than…read moreanyone in town. Our most recent purchase was our dog pet carrier for the Harley so she won't be left at home so often. She seems to like it so far. We had it on the Road King if you are wondering what bike it was on the back of. We used extra bungee's for it although it does come with straps. Can't have the Princess going anywhere. I also would have bought my leather jacket from here instead of Harley because they are way cheaper except I have short girl problems and the Harley jacket fit me better. I was also going to return here to get my boots and chaps because they have such a great deal but I happened to score Harley brand at Buffalo Exchange for $40 a piece. Not even broke in. Score for me! But I tell you what if I need anything else like gloves...my first stop will be here. Also great selection on helmets.

Good people, great prices! Every trip to DMP results in…read moregreat customer service, a positive atmosphere, and some bargain to be had! When we are in need of gear, we start here.

This is how customer service should be! I'm a difficult customer to please, but so far these guys…read moreare awesome! I've been in their store in Springfield several times now and they just keep impressing me. They're friendly, knowledgeable, and the prices are fair. I bought my riding gear there last year, and just had them mount and balance two tires for me. Great going guys, keep up the great work!

Great customer service!!!!! Patrick helped my husband get the best rain gear for what he wanted to…read morespend!!!!!! I highly recommend signing up for the membership program as it will definitely save you some $$$$

Everyone there is really friendly and knowledgeable. I was a…read morelittle disappointed with the effort they put into my bike. I wanted a professional with more know how than myself to help me fix a lean surge. I had a long talk with one employee who took notes for the technician explaining what I had done already with no improvement. I was ready to pay them However many hours it took even if it needed a complete rebuild. It was only a few days later they finished and called me. The technician never heard about the notes taken and just changed the pilot jet one size. I did eventually figure out that my float level was way off and it runs perfect now. I know they are a very skilled capable shop but it seemed like they just didn't have time for my old bike. I still buy oil and accessories there but probably won't have any more service done.

First time I've had an atv worked on and each week there was communication on my part coming in and…read morecurrent condition. Whe I did go and pick up the bike, employees were polite and knowledgeable. Its been almost a month....the bike works great! Im so use to having to take bikes back to a repair shop for a second round I dont know what to do!. Thank you... Finally a shop that has good customer care.....

Staff was Supportive and knowledgeable about products. I was shopping for a helment. There were…read moreseveral in stock and I worked with one of the sales representative to piece together which helmet component was most important to me and then which helmet matched with what I wanted. It was great. The only negative comment I would say is that there were no full face helmet above 1x and maybe a couple 2x but No helmet bigger. Made me sad. I had to order on line hoping what I ordered would fit.

They will only change oils!!! This is not a repair shop it's…read morea jiffy lube!! If you want your bike fixed ie carbs rebuilt "maybe this fall" MAYBE lmfao Do yourself a favor don't waste your time calling

I have been to probably 9 or 10 different REI's. They are all well put together, have always had…read morehelpful and friendly staff that would be there for you if you needed them. Great selection of high quality gear, for a large number of different sports and hobbies! Prices are usually competitive, and sometimes you can catch some real bargains here. Highly recommended!

Therma rest sleeping bag sold to us by Christopher he was very knowledgeable and insightful about…read morewhat was best to suit the body type and the inns and outs of why uncomfortable happens when in camping conditions and suited himself best to relate to my needs while I asked about the proper hiking biking gear... The shoe lady at the Eugene R.E.I was expert in helping me pick and fit my foot right for a pair of hoka brand shoes. I now have been using these products for a week and very comfy the sleeping bag. Lightwait and soft material feels nice upon skin in heat or cooler temps. The tent is long enough to stretch out. Hands above and over head and can fit gear comfortably....

I am an avid bike rider and commuter. I've owned lots of bikes. I'm a little older now and my bike…read morecommute is long so I now own a solid ebike. My husband and I really like the idea of flying with our bikes. We are frugal so we liked the idea of not having to pay for over sized luggage on airlines. We invested in a couple of BikeFriday's World Tourists. My husband's doesn't fit or ride like the one he tried in Eugene. My bike fits pretty well but it falls short in many other areas. First off don't invest in a Bikefriday e-bike. The e-bike system is a retro fit. It's not clean or streamlined and very much jerry rigged. If an e-bike is your end game just get the standard bike and take it to a reputable bike shop. Lots of bike mechanics can do a retrofit. The motor and battery are basically hanging off the stem and seat. I was told this design makes it easy for service and repairs but a good system and equipment shouldn't need repairs. The wires are running all externally and secured with spiral cable wrap. The spiral cable wrap is the plastic stuff used to secure cables under your computer. This stuff is not going to last. Don't buy the suitcase. It's horribly overpriced and very cheaply made. The suitcase is just a case. It is not retrofitted in anyway to secure the bikes in the case. That is done by wrapping and securing with pipe insulation and rubber bands. We've flown our bikes a couple of times and these cases are not going to last the regular wear and tear of travel and airports. One of the wheels on my husband's bike got bent during our last flight. Also don't buy the folding bike rack. It's $200 and doesn't even fit in the suitcase. Presently there are many great bike grips and extensions on the market. The climbing extension on the Bikefriday is low end and unnecessarily long. They are the old school, first generation climbing grips. I'd pass. I'm switching mine out. The bike colors and paint quality is amazing. I'm not saying don't buy a Bikefriday. All I'm saying is do your homework and know what you are getting. For a custom bike it's mediocre at best. Also it takes 30 minutes to assemble when you arrive and 30 minutes to repack.

Bike Friday in Eugene, Oregon offers a unique product:…read more Bikes with 20 inch wheels that rides like a bike with 26 inch wheels that packs inside a suitcase that does not generate oversize charges when checked into a flight . Despite spending a significant amount in treasure $$$, I enjoyed working with Walter to create a bike that I can bring with me when I travel to international or domestic locations that require travel by plane . Walter expertly guided me through what's available (parts, combination of parts that will or will not work together) for the specific performance and utility requirements I was ing for. I brought my 26 inch bike that I have been fitted for and ridden comfortably for over a decade to use as a template for building a Bike Friday bike that will fit my needs. I'm ing forward to getting my custom built bike in a couple of months. Update with photos to come.

Disasterous communication (almost none) for the 3+weeks was…read morethere for an expensive insurance repair & they never asked my permission to replace my Deluxe Top trunk (with backrest) with a basic top trunk no backrest! This to me was inexcusable not to inform me 1st & then to never ask me if I wanted my deluxe trunk back!. This accessory was not damaged and in good condition? Their reply to me was they threw it in the dumpster? I find this an unacceptable answer and suspicious as the one off trunk key was never returned to me? My Trunk was worth $500+ & the repalcement was $455. This was a lousy experience and I am a victim

We were able to get our bike into the shop on the same day we called! The lady who assisted us was…read moreknowledgeable and friendly. The price at the end of the day was more than fair! Thank you Cascade Cycle!

I was an out-of-state buyer looking for two elusive Sea-Doo Apex 300s. Travis was fantastic--he…read morequickly put a deal together and proactively located a second ski at another dealer just to meet my request. What really set this dealership apart was their pricing integrity: they were completely transparent and didn't hit me with the hidden freight or prep fees that my local dealers tried to impose. If you're shopping from a distance, ask for Travis for a great experience. on a side note their prices on the Sea-doo extended warranties are very competitive

I went in there for my first oil change the 1000 Mile mark because it would take a certain funnel…read moreto not make a mess I thought I would take it in to have it serviced for the first time so we don't get it all messy well very very disappointed in this service department it looks like they took the plug out and let it drain all over the bottom cover. My 7-year-old kid could have done that ourselves didn't even clean it up doesn't even look like they tried to wipe it up very disappointed won't be back especially at $150 an hour and then I had two tires mounted that they charged me $75 which I think is just crazy each tire