Absolutely the worst customer service ever! Found a bike online, we live in Washington (5 hrs away)…read moreand called to find out information on it. Spoke with Brian and let him know we would be down the following weekend with our trade in to complete the deal. Had been in touch throughout the week and confirmed the morning we were coming down with an exact appointment time. Finally arrive at the dealership only to find out the bike was sold 20 minutes before we got there. Brian and his manager claimed they didn't know but my question is why wasn't something placed on this bike to hold it at the very least on the morning after we confirmed the appointment time. We drove 5 hours, had our trailer with the trade in on it and spent several hundred on gas.. this Harley is absolutely shady and I would advise people to stay clear. They don't deserve anyone's business.

We had planned with this dealership MONTHS in advance of our cross country trip [6 bikes] for a 3…read morehole OIL CHANGE and a WASH only; it was reconfirmed few days prior as a reminder with service manager TROY again for 9am when they open [and it was a weekday]. Mind you ALL of us has a complete service of our bikes with home HD dealerships just prior to the trip. We arrived with 4 bikes as the other 2 decided to fly/ship bikes home and had to cut their trip short. At first it seemed Troy was just being "thorough" as he took forever to individually go thru each bike in the parking lot by testing horn, turn signals, brakes, etc; we told him do NOT need an inspection. Then it took forever to write up a simple oil change work order Thinks got worse as they took in 2 bikes first; then 1, then 1 and there were other "regular" customers also getting service. Troy came out to each of us and then presented our bikes needed "more work"; now it truly seemed like they were upselling us and of course their service area is literally behind closed bay-barn style doors so can't see anything. Bottom line for my bike was told it needed: a) clean and oil air filter b) front & rear brake flush c) adjust a loose drive belt Since one of the other bikes was still being worked on and we had death valley CA coming up in a day, I allowed (a) and (b). My bill was $500.33 and the mileage out was 34,653. All 4 bikes did NOT get out of service department until after 2:30+pm [5 1/2 hours wasted there] and not even 1 mile down road 3 out of the 4 bikes ALL said their clutch was too tight and we all had new problem of finding neutral! Well 3 days later my drive belt was SHOT; (ONLY 1,243 MILES LATER) and had to limp along Sequoia National Forrest to then get to Visalia Harley Davidson Dealership where they couldn't believe my belt was super TIGHT and MISSING 2 feet of teeth [yes you read that right; see attached pics and video). Things got worse as that dealership did not have in stock a new belt and anyone who knows CA there is nothing close to obtain another one. Wound up having them take a belt off a used bike and putting on my bike and then paying for a new one to be ordered and replaced on the used bike; of course had to pay DOUBLE labor; total 10 hours for both bikes @175.00 plus parts(seals), primary fluid, etc. They said they found my head pipe on right side was also cracked and they had to weld it; they completed all work by end of day. Days later I noticed the very bottom screw was missing from primary cover; not sure if was from Willamette Valley HD or them :(. After being on road for a day I called Willamette and asked to speak with service manager Troy; had to leave message; he did call me back shortly thereafter. I explained what happened and expecting some sort of compassion or even a credit refund and got nothing but an argument and explained how dissatisfied was with their lack of "caring"; not my style to get into a verbal battle on the phone. Troy blurted out something about all work is videoed by their techs? I sure would love to get my hands on this??? I was hoping somebody from this place would address the situation; nope. I am hoping the owner, Brian Parks? is reading this; would welcome a conversation from him before I reach out further to HOG customer care relations. THUS, THIS FULLY CERTIFIABLE ACCOUNT IS TRUE AND ACCURATE AND I HEREBY WOULD NEVER RECOMMEND WILLAMETTE VALLEY FOR ANY SERVICE PERIOD!. DO NOT EVER! TROY NEEDS LESSON IN CUSTOMER SERVICE. *Side note: we spent over 5 1/2 hours stranded there the sales and clothing department staff we experienced were very nice. *

Disasterous communication (almost none) for the 3+weeks was…read morethere for an expensive insurance repair & they never asked my permission to replace my Deluxe Top trunk (with backrest) with a basic top trunk no backrest! This to me was inexcusable not to inform me 1st & then to never ask me if I wanted my deluxe trunk back!. This accessory was not damaged and in good condition? Their reply to me was they threw it in the dumpster? I find this an unacceptable answer and suspicious as the one off trunk key was never returned to me? My Trunk was worth $500+ & the repalcement was $455. This was a lousy experience and I am a victim

We were able to get our bike into the shop on the same day we called! The lady who assisted us was…read moreknowledgeable and friendly. The price at the end of the day was more than fair! Thank you Cascade Cycle!

Staff was Supportive and knowledgeable about products. I was shopping for a helment. There were…read moreseveral in stock and I worked with one of the sales representative to piece together which helmet component was most important to me and then which helmet matched with what I wanted. It was great. The only negative comment I would say is that there were no full face helmet above 1x and maybe a couple 2x but No helmet bigger. Made me sad. I had to order on line hoping what I ordered would fit.

They will only change oils!!! This is not a repair shop it's…read morea jiffy lube!! If you want your bike fixed ie carbs rebuilt "maybe this fall" MAYBE lmfao Do yourself a favor don't waste your time calling

Great place for last minute stuff you forgot to get online or if u r in a hurry for whatever…read morereason. Good knowledgeable people.

Jonathon is excellent! He assisted me with getting protective gear for some off road adventure ride…read moretraining happening less than a week away. He was willing to go through boxes to get the sizes required. I have been to this location other times and he has always greeted me with a smile and happy to help! Thank you Jonathon!

This is how customer service should be! I'm a difficult customer to please, but so far these guys…read moreare awesome! I've been in their store in Springfield several times now and they just keep impressing me. They're friendly, knowledgeable, and the prices are fair. I bought my riding gear there last year, and just had them mount and balance two tires for me. Great going guys, keep up the great work!

Great customer service!!!!! Patrick helped my husband get the best rain gear for what he wanted to…read morespend!!!!!! I highly recommend signing up for the membership program as it will definitely save you some $$$$

Love this place for motorcycle gear. Most of the time they have what you want at a lower price than…read moreanyone in town. Our most recent purchase was our dog pet carrier for the Harley so she won't be left at home so often. She seems to like it so far. We had it on the Road King if you are wondering what bike it was on the back of. We used extra bungee's for it although it does come with straps. Can't have the Princess going anywhere. I also would have bought my leather jacket from here instead of Harley because they are way cheaper except I have short girl problems and the Harley jacket fit me better. I was also going to return here to get my boots and chaps because they have such a great deal but I happened to score Harley brand at Buffalo Exchange for $40 a piece. Not even broke in. Score for me! But I tell you what if I need anything else like gloves...my first stop will be here. Also great selection on helmets.

Good people, great prices! Every trip to DMP results in…read moregreat customer service, a positive atmosphere, and some bargain to be had! When we are in need of gear, we start here.

Don't bother returning anything from ProCycle. Just keep the item and write it off as a loss…read more These clowns make you pay for the return shipping, plus a restocking fee, and they require you to ship it back in a USPS Priority Shipping Box. You pay for the label and the box with hidden fees when you get your "refund".Doesn't add up, you loose. What a hassle. Go somewhere else to buy your parts.

Came here to pick up some motorcycle parts. There was a small parking lot outside of the store. The…read moregentleman who greeted us and assisted us was very knowledgeable and friendly. He answered all the questions we had. Had a good time here. Will stop by and pick up more stuff if we are around the area.

They had 5150 whips when no one else did locally. They also stock all your services items for your…read morerzr. I needed a starter during the UTV takeover for a pro R, and they had it!

The parts and service folks went above and beyond. We had a mishap with our Rzr and needed a new…read morecontrol arm and new wheel. They tried their hardest and called around for a rim when they didn't have one for us to finish our week in town. Go to these people for help and they will take care of you.

Paul (owner) is awesome! They have worked on our Maverick R twice now and their service is on…read morepoint. They care a lot about their community and that shows in their service and willingness to help in any way they can. We highly reccomend them for any work you need on your ATV's Or just to stop by and say hi! P.s. they always have free stickers for the kids!

Awesome store, the gentlemen Paul was extremely Helpful, great place highly recommended..FFread more

I was an out-of-state buyer looking for two elusive Sea-Doo Apex 300s. Travis was fantastic--he…read morequickly put a deal together and proactively located a second ski at another dealer just to meet my request. What really set this dealership apart was their pricing integrity: they were completely transparent and didn't hit me with the hidden freight or prep fees that my local dealers tried to impose. If you're shopping from a distance, ask for Travis for a great experience. on a side note their prices on the Sea-doo extended warranties are very competitive

I went in there for my first oil change the 1000 Mile mark because it would take a certain funnel…read moreto not make a mess I thought I would take it in to have it serviced for the first time so we don't get it all messy well very very disappointed in this service department it looks like they took the plug out and let it drain all over the bottom cover. My 7-year-old kid could have done that ourselves didn't even clean it up doesn't even look like they tried to wipe it up very disappointed won't be back especially at $150 an hour and then I had two tires mounted that they charged me $75 which I think is just crazy each tire