Be cautious before renting here. We had a simple maintenance issue turn into a major problem due to poor workmanship and lack of communication. Maintenance entered our unit without notice, didn't fix the issue, and later caused a leak that sent water from our upstairs bathroom into our downstairs living area. The worst part is no one told us. We came home to water on the floor and furniture moved. There was no emergency cleanup, and we were told repairs would be delayed for days due to "vendor policies." Our bathroom has been unusable, and water has already gotten into the walls/ceiling. This wasn't just a mistake, it was the complete lack of urgency and follow-up that's concerning. If you're considering living here, make sure you understand how they handle maintenance and emergencies. That's been the biggest issue for us. read more

If you rent 9436 N saybrook apartment 141, GOOD LUCK. I normally don't write reviews, but our experience at The Cascades Apartments has been extremely disappointing and frustrating from start to finish. During our lease, multiple serious issues were never properly addressed. Our AC unit never worked despite multiple maintenance requests. We went without hot water for nearly two weeks, then they decided it was time to finally replace. When we discovered mold in our apartment, management dismissed it as "dry mold" and refused to take appropriate action. Even though mold is mold ? So that was very confusing. Security was another major concern -- all of our cars were broken into within the first three months. Management was contacted about this several times & Instead of improving safety, management sent us a warning letter after the second break-in. To make matters worse, the office staff and manager were nearly impossible to reach, and maintenance often entered our apartment without notice or permission. On top of this, we were charged confusing extra fees each month, including for "community water usage," even though the property's sprinklers ran constantly -- sometimes even during rain. You pay your own gas and electric but then you also have a small fee taken out for gas and electric through the cascades which that information was never disclosed and it still makes absolutely no sense. The garbage areas were consistently overflowing and rarely emptied. After our keys were stolen, the locks to our apartment were replaced, but the garage door lock was ignored for the remainder of our lease. It was reported and never fixed so that was also scary not knowing if someone was going to be in our garage or not , but you can't get ahold of management so you just deal with it . For the amount of money tenants pay here, the lack of professionalism, safety, and upkeep is unacceptable. The manager seems to care about being 50 with a BBL and how she looks more then the tenants who rent there, I have no idea how she is able to be a manager there when her manager capabilities are very much absent. Along with the office staff seeming oblivious, I get it a job is a job but the lack of professionalism within this company is extremely difficult to deal with. I believe they know how bad it is because even when I turned our keys in I was not even asked how our experience was, which made me believe they knew it was probably not great . My family and I moved out a week early because of how done we were with this building, and on top of cleaning , they still took out about 1100$ worth of cleaning fees, which is a literal scam. I also called their "great" manager and left a message regarding what those charges were for and how it costs 1100$ to clean something that was already clean, and still never a response. Professional ? Not at all. I strongly encourage anyone considering The Cascades Apartments to look elsewhere until management takes accountability and addresses these ongoing problems. You will end up paying about 2500-2600 with all fees and rent when you can find so much better and rent from someone who actually cares to have you there and cares about their buildings. They will say to reach out to management in all of their responses but YOU CAN NEVER GET AHOLD OF MANAGEMENT !! read more

See all

Current Tenant Warning - Unsafe Conditions & Poor Management I've lived here for years, but 2025 has been a nightmare. I'm currently paying over $2,500/month and haven't been able to stay in my own apartment since 6/19/25 due to a severe electrical issue. We began reporting the problem in March, but management delayed action for months. When an electrician was finally sent out, they only partially fixed the issue--ignoring obvious, hazardous damage. Eventually, the power was shut off completely, and repairs now require county approval, but we haven't received an update since 6/25/25. We've called, emailed, and gone to the office in person. No one responds. Even our message to corporate on 6/28 was ignored. Reception literally told us, "If it's not an A/C issue, it's not a priority," and another staff member said: "You can leave the power on, but if it catches fire, it will be your fault." Meanwhile, we've had no offer of a hotel, temp unit, or rent credit. They told us to use renters insurance--but our insurer needs to know what the apartment will cover first, and management refuses to talk about expenses until repairs are done. So we're stuck paying everything out of pocket without knowing when or if we'll get any help. On top of that, management drilled out our front door lock without notice because they lost their office key and assumed no one was home. They just replaced the key without telling anyone on the lease. Even the trash situation is a mess--garbage trucks won't enter the complex, so they drag dumpsters down the street with golf carts. It's unsanitary and unsafe. This property is not being run with basic care or professionalism. If you're thinking of moving here--don't. The rent is high, but when something goes wrong, you're completely on your own. There's no communication, no urgency, and no support. We deserve better. read more

Where to even begin?! I only lived here for 8 months and first off, these reviews are really accurate, for the most part. And the management staff is whatever, every time I call them my call gets forwarded to voicemail, so if you have a problem you might as well try to fix it yourself. Just be careful because when they do fix things, if they don't have a master to your garage door, expect the locks to be changed. Something happened with my water heater and maintenance asked to go in your fix it, and I gave them permission to do so. However, when I came home that day, the lock to my garage door was changed. I'm very disappointed because nobody contacted me that my lock was changed, they simply set it on one of my bins in my garage and assumed I'd see it when I got home. Not to mention the bugs are worse than what the reviews say and I'm convinced they've never heard of pest control or their pest control bug spray is the cheapest thing on the market. These apartments are roach infested and it's repulsive. I contacted maintenance to come out to fix the roach problem because they started to end up in my dog's water and in my flower vases. While they informed me that pest control took care of this issue, I began to see MORE roaches, specifically in my garage. It got so bad I finally had my dad come and spray even though I was moving out in two weeks. There was another incident where maintenance was in an unoccupied apartment across the way from me on a couple occasions. The first time maintenance was out of the apartment by 8 pm, still super late considering everyone is gone by 6pm. However the next time there was a maintenance person who went onto the vacant apartment at 8:30 and did not leave until 9:50. When the man left he was carrying a black laundry basket, and when I contacted the complex about this suspicious activity prior to my move out nobody said anything to me to follow up. I even called security and they did nothing. When I finally followed up with them they told me that one of their employees who lives on property had a broken washer and needed to do his laundry. Which is very concerning as a single female who is occupying the apartment across the way. I personally would have loved a heads up that they were going to be occupying the vacant apartment after hours. I did also bring it up during my move out inspection and they told me it was normal. Other issues with this complex include uneven asphalt caused from tree roots, which I would trip over periodically due to the lack of light in the complex. Broken light poles by the security office that remained broken and untouched for 8 months at least. There's a massive maggot/ fly infestation due to the property not taking care of the trash build up. There is trash CONSTANTLY overflowing and always all on the ground in the designated areas. read more

See all

amazing experience staff! Doreen was high energy and friendly when talking to me which made me feel extremely comfortable and able to ask more questions ! usually people are rude and it's often hard to want to ask more questions and get more information! im all about customer service being in if for over ten years and this alone made me want to put in an application ! read more

My experience with these apartments is so disappointing. Before even applying I called the office and told them I have sec 8 and the lady on the phone told me I didn't qualify. Which I know was a lie, so I go in and Brittany tells me I qualify. So I applied 07/14/23 and I literally had to keep reaching out to them. Mind you today is 07/31/23, I walked in the office so many times just to get told, we never gave your application to the manager etc. Initially I was told it would take 3 days to process my application. I kept getting the run around or they wouldn't answer the phone and I had to call multiple times, still no answer!!!! You walk in the office and they are just joking around with each other but can't answer the phone ! Anyways I was told today the the unit I was supposed to move in, won't be ready because it had a fire on top of it and my apartment flooded. I believe that's a lie honestly. If I didn't keep calling, they wouldn't have told me anything!!!! I paid dang near $500 for a holding deposit and you never processed my application and that's what you tell me. Brittany says I could get a refund, so let's see how this goes ! Apply here if you want to have to keep on these people for them to do their jobs !! Their deposit is also ridiculous, expect to pay $4,000 to move in here and get bad service from the office ! Everyone needs to be replaced if you ask me ! Edit: Brittany called me on 08/01/23 and informed me that she seen my review and if I can delete certain parts smh. She wasn't concerned about anything but that part I wrote about the fire. I told her if you refund me I will delete the review in full. She said ok thank you. As soon as we hung up I received an invoice for a refund, just for $400 when it should have been the full amount since they never processed my application!! Anyways today is 09/16/23 and I still haven't received my money back ! By law they have 21 days to refund me my money ! Now I'm in process of disputing the charge with my bank. That's why I'm not deleting my review and I hope y'all really read these comments and the cascades replies and take them into consideration because these aren't people who you want to do business with!! Edit: So you decide to cancel my refund mid September when I was supposed to be refunded in August? If I didn't dispute it with my bank then that just goes to show that you were never planning on refunding me !! read more

See all

Sadina is the BESTTTTT girl to help you out if you're looking for a new place! She made sure we saw exactly what we wanted, answered all our questions AND made our process as seamless as possible! The apartments are gorgeous and the amenities are exactly what we needed! Thank you so much Sadina! read more

These COMMUNITY lights have not been fixed for last 4 months. My adjacent neighbors and I have submitted a "repair" request countless times. No Plans, No answers, No actions. Mind you, it does get really dark around the complex. 3 of 4 lights being burnt out causes inconvenience during night times. Getting up to my apartment in complete darkness, opening doors with my keys, and let alone walking on the pavement without fear of tripping over... The pictures also included are lights on the side and front of apartment complex. Those are completely out as well. No action, no answer, it is pitiful. read more

See all

This is seriously the worst APARTMENTS EVER !!! Management is full of BS! THEY WILL RIP YOU OFF and STEAL your DEPOSIT !!! I hired professionals to DEEP clean the apartment and they said they had to "REHIRE" someone to "LIGHT CLEAN" . I purchased new paint from where they told me they purchased their paint and repainted the apartment and they still charged me $155 for a "TOUCH UP" paint job. I went to the apartment and spoke to the NEW TENANTS and spoke to them about how they ripped me off and they gaged me permission to look at the apartment and MANAGEMENT lied They didn't do any of the stuff they said they "FIXED" Worst MANAGEMENT EVER !!!! Worst PLACE TO Live!!! Don't go there you will REGRET IT !! read more

Cascades Apartments - How they rip you off and steal your money for saying they "FIXED" something they didn't do and LIE about it! - Apartments Near Me - Fresno, California

Alma is a fantastic touring leasing agent professional, knowledgeable, and friendly. She made the entire experience smooth and enjoyable, answering all my questions and making sure I felt confident in my decision. read more

There are a lot of bad reviews on here and I heard many horror stories from the neighbors but my experience was okay, although I did have my window busted so someone could take my child's backpack, theft seems to be a big thing in this complex so make sure your cars and garages are secured. Is this place a great value? No. Is the property well maintained ? Also no. But if I had any maintenance issues the office was very responsive, the neighbors are very quiet and the pool is nice. The rent along with the fees every month makes it a very expensive place to live, but overall it's not that bad, if you can afford it. read more

Absolutely do not move to these apartments. management is unhelpful and there's TRASH EVERYWHERE. disappointed and disgusted.

DO NOT MOVE HERE!!!! They lie to you about utility fees. I was told it would be about $100 a month and it ended up being $300-$400 EXTRA every month. The trash is never emptied, the grounds look awful, the bathrooms have mold, there are so many bugs and spiders. Do not live here, it was the worst year of my life!! read more

The trashes are always overflowing. It takes about 3 to 4 months for maintenance to come out to fix whatever they have to fix. The parking here is pretty tight! ( like if you park in front of your garage, they will fine you a ticket or at least give you a warning) The pools are always close!! They will do anything to take your money!!! Don't give me wrong, These apartments are beautiful, but they're not worth living here! read more

I lived in the Cascades apartments for a little over a year. When I first moved in, I read the negative reviews and thought I wouldn't have anything to worry about because I didn't anticipate ever really needing much from management. I was wrong. My problems spanned from roaches to being told my lease renewal was actually invalid because my unit had already been leased to a new tenant before I even received the offer from management to renew my lease. These issues are independently stressful and unacceptable to deal with. But they're made so much worse when the person you're communicating with to resolve the issues is unnecessarily hostile, combative, rude and averse to all accountability. I noticed my first red flag when my friend who referred me and one other person to the property attempted to confirm her discounted rent that she earned as part of a promotion the complex was running for referrals. The leasing agent we spoke with was prepared to apply the promotion for both referrals until the head manager, Missi, stepped out of her office, without even acknowledging my friend and I, to tell the agent we were working with to only apply the promotion for one referral. I asked where it was indicated that there was a limit on referrals and Missi continued to ignore me as she shut her office door. The leasing agent kindly stated that it was a new policy starting that day. This was total bs. But we chose not to argue. A few months into my lease, I began noticing dead and dying roaches around the interior and exterior of my apartment. The management team was mostly responsive, with the exception of the head property manager, Missi. Missi first attempted to blame me before informing me the roaches were "a Fresno issue," and telling me I should be happy they are dead/dying and not running all around my unit. I could not believe the lack of accountability and aggressive attempt to make the property's issue my issue. My battle with management and the roaches went on for months. I thought my nightmare of dealing with Cascades would finally end upon leaving. But it didn't. They took over three weeks to return my deposit and still only returned a portion as opposed to the entire amount which they're legally obligated to do after three weeks. I intended to type up a long review detailing every issue I had with the property and manager. But it brought back far too much stress that I'm happy to be leaving behind. If you're planning to sign a lease with Cascades, DON'T DO IT. Sure, the units are nicely renovated and the complex is quiet. But none of it is worth living with roaches and having to deal with a hostile, rude, and unprofessional property manager. You can simply read the passive aggressive and unprofessional responses to comments from other residents if you'd like to get an idea of the tone of Cascades' property manager. If you'd like to know more, please feel free to reach out to me. read more

See all

Very nice place to live. Very friendly staff and proactive in maintaining the property.

This is an on going problem. Plus you can't use the pool. Plus there's always some shit broken in the house they can't fix. Why pay so much to live like this? read more

Cascades Apartments - This is an on going problem. Plus you can't use the pool. Plus there's always some shit broken in the house they can't fix. - Apartments Near Me - Fresno, California

Very disappointing the worst apartment experience I've ever had, trash always filled up over flowing, maggots all over, every time you put a maintenance request they take forever to come out and fix the problem. read more

See all

If I could give this complex a zero I would. The entire staff are the most helpless people, they don't care about anything but taking your money. I have lived here for less than 4 months and I had ants the first 3 days I moved in (pest control came two weeks later after it was taken care of). Our toilet clogs constantly from two pieces of toilet paper. They gave me the wrong mail key when I first moved in, so I couldn't get my mail for a week. My garage broke about a month after living there and they fixed it AND DIDNT TELL ME!! And now MY WASHER AND DRYER HAS BEEN BROKEN FOR A MONTH! And the manager is "too busy" to talk to the residents to find a solution. If I could get out of this lease today I would I haven't hated living anywhere more than this place. Do not move here they suck! read more

I do not understand how this place has such a low rating here. I started my second year here back in June 2020. This has been by far one of the best apartments I've ever lived in. And I've lived in a lot of apartments over the years. This is the first one I've lived in where the lease renewal came up and I had zero desire to even consider moving. There have been some issues with disrespectful buttholes not cleaning up their dog poop. But other than that, this place is pretty quiet. I've never smelled smoke from my neighbors (which has been a huge issue for me at other places.) I don't hear too much obnoxious noise from anyone. I actually hardly see my neighbors. I never see the leasing staff, which means they don't run around hassling people. I feel like I'm just here living my life and no one is bothering me! It's peaceful. I have a 2 bd 2 bath and it's very spacious. Kitchen is small, but I don't cook so that's fine by me. The grounds are really quiet at night. I tend to walk my dog around midnight and it's peaceful. The neighborhood is really nice. Close proximity to grocery stores, Starbucks (NEEEEED), Target, Walmart, fast food, etc. Some of my favorite features: (1) full size W/D. (2) Private garage, which is essential for Fresno summers. My car have leather seats and it sucks to park on the sun all day then have to try to drive. The garage fits my car plus some storage. Plus, I always feel like my car is safe. (3) My patio is a good size. I was even able to build a little structure, which I covered with a mosquito net, so I can sit outside at night. And there's running water out there, so I've been able to attach a hose. (4) Tons of additional lot and street parking. (5) Dog Park. I can't take my dog there because she doesn't play well with others. But it's fun to watch other doggos run around. And sometimes I walk my dog over there at night when no one else is around. (6) Woodward Park within walking distance (if you don't mind walking.) (7) Nice neighborhood to walk/run through. (8) Overall clean and well landscaped. (9) Decent price for what you get. (10) newly remodeled gym. Ok. Ok... I'm listed all good things. To show you that I'm not biased, I'll list things that annoy me: (1) the dog poo thing. (2) The Luxor package thing is annoying. I wish they'd just drop stuff off at my door. (3) ... I'm really trying to think here and I'm not coming up with much... (4) they replaced my toilets with these ones that seem to be aimed at saving water. Which is fine. They just have really cheap plastic seats with plastic screws. I have to tighten my toilet seat screws at least twice a week. (5) the apartment numbers are hard for delivery drivers to find. But I created my own sign and hung it in my patio to make it easier. Anyway, this review is long enough. If you're considering this place, just move in and you'll see what I'm talking about. Love it here! I'll likely stay here until I transfer jobs and move back to San Diego. I don't want to live anywhere else in Fresno. read more

Cascades Apartments - Apartments Near Me - Fresno, California

See all

First of all, if I could give 0 stars I would. I lived at cascades for 2 years It was horrible from beginning to end. So many reasons I can't even count. I tried to get out of my lease went to an attorney and the attorney looked over the lease and said this is a really terrible lease. It says even if you die, you can't get out of it. These people will s**** you over. At the end of my stay I got none of my deposit back and I am a very clean person. Not only that I was charged in additional three hundred I paid that $300 on time and they sent me to collections. They stated I needed to call them and let them know that I paid it. I paid it online. And that should have been good enough if they don't get the notifications that's their problem. Do not rent from cascades run as fast as you can. To top it off people working office are always rude and unfriendly and unhelpful read more

It is six weeks since we moved out and still no deposit check. Even after being told how much was expected ti be returned. Which was about six hundred less than we gave. Siting it wasn't clean enough, move out fee, blah blah blah. They will charge you for whatever they can think of. Now they won't answer emails and the office keeps telling me corporate already mailed the check out, two fridays ago!?!?! WTF Cascades you suck. read more

It is Not pleasant living here smelling the garbage and having dumpsters wide open to the entire area to dump stuff and wide open to having outsiders also help themselves. Likely a reason we have so many cockroaches and mice on a regular bases (even with constant extra pest control orders placed) plus high bicycle and catalytic converter thefts. Yes the add on up charge of $18.75 a month you pay a Dominion Homeowners Association provides security for all of Dominion homeowners area. It is too far spread by time they are able to respond, the dumpers and takers are long gone. Long standing issue and no resolution with Head Management who has been unable to come up with any improvements or solutions and the responses have been extremely curt or replies with a passive aggressive condescending tone and manner. The residents also pay another separate up charge in addition to rent monthly for garbage services that are basically open to the public. Know living here this property is owned by an investment company and the main priority is making money and profit. read more

Cascades Apartments - Typical Resident Garbage dumpsters - Apartments Near Me - Fresno, California

See all

Wish I could give Cascades a rating of ZERO stars. If you're curious about this complex and coming here to read these reviews, then do yourself a favor and put your trust into everyone's bad reviews because they are 100% TRUE. Management is trash, manager Missi has to be the worst employee that complex has. The rudest, most hateful and condescending person you will ever have to deal with. Very uncomfortable living in Cascades Apartments. Beside Missi being a horrible manager, along with being a horrible person in general the complex was way too expensive for everything they lacked. Come time to renew our lease, the price of rent jumped $400 dollars, wether it was a renewal or month to month the price was outrageous. You can find many complex's in the area for a better price, more amenities, friendly housing, and reasonable pricing. Also be prepared to be scammed out of your deposit. Issues they claimed we made were all BEFORE us, we took pictures of everything before we moved in and none were made by our presence. Our last months rent was supposed to be $200 less than what we were paying (they sent a letter notice of the rent price for the final month) yet they charged us the same amount and never returned our money. Georgia+office employee stated during our walk through that we'd receive the amount back to us in our check yet it was not included. The feedback they stated in our returned deposit wasn't documented during the walkthrough yet was deducted from us. Our apartment was probably cleaner than it was the first day we moved in! The only plus this complex had was the area it was located in, very beautiful environment for the neighborhood it was located in but unfortunately that's all it has to offer. read more

I'd leave 0 stars if I had the option to. I've never stayed somewhere with such rude management before. When I first moved in I had a huge black widow with an egg sac on my patio. they refused to take care of It and couldn't guarantee a pest person could even kill It. I have two young kids and I hadn't even moved in yet. Then a few months in I had a water leak twice in my garage from the ceiling. It took them two weeks to take a look at It and they said "no leak found" after repairing the upstairs unit above the garage. At least own the fact that your leak ruined my personal property but as usual no accountability from these folks. Since covid they have kept everything closed besides one pool. Even after the restrictions have lifted. They say the counties website hasn't been updated and the header of the section they're talking about says "no longer applies" Oh and don't think about having friends over, the manager Missy just told me there is a max of two guests per tenant so if you have three she'll make sure you don't get to use the pool. I had little kids and the pool was nearly empty and COVID has lifted for christ's sake. If you are looking for something look at vintage park apartments which is very nice and comparable in costs. stay away from this place they are lazy, rude and very unprofessional. After reading these reviews i'm surprised they even allow this Missy girl to run this place shes horrible and It seems everyone thinks she lacks professionalism and common courtesy. read more

Cascades Apartments - clearly there's a leak (water all over my floor) - Apartments Near Me - Fresno, California

I lived in Cascades from 2018-2019, luckily right before covid hit. I rented a one bedroom unit, and while the unit was nice, I checked two months before I moved out that they had increased their rental price from $1350 to over $1600 for a one bedroom apartment. Upon moving in, my washing machine did not work and needed repairs, my dishwasher did not work and needed repairs, and within two months my fire alarm unit completely expired. They stated it was my responsibility to replace my fire alarm when in their lease agreement it clearly stated they are responsible for replacing fire alarm units. One of the front desk workers came in and passive aggressively gave me a replacement unit stating that it wasn't an emergency maintenance issue. If my apartment had caught on fire with no alarm, I would certainly call that an emergency and a lawsuit. They also stated that if I waited two days they were planning on checking every unit's fire alarm, but I knew that was a lie. Secondly, my guest's car had been hit by a trash can moved by one of the maintenance workers. With photo evidence and calling the manager, they deemed it "not enough proof" for them to cover the damages because the maintenance guy would've reported it. It was very frustrating and again, dealing with the management was rude and blaming. It does not surprise me upon reading more reviews that they are blaming covid for not entering units for maintenance issues deemed "non-emergent", they will use any excuse to not help you and to call something non-emergent like they did with my fire alarm. They are also very passive aggressive in the responses by pulling up the tenant's account and publicly calling them out for being incorrect instead of stating they will hold themselves accountable and do better. I'm tired of them getting away with their nasty behavior and I hope to help any future apartment seekers stay away from this place. I moved into a much cheaper complex where the customer service is unbelievably amazing and over the top. Don't pay more for horrible management. read more

PLEASE LISTEN TO THE REVIEWS! I was a tenant here from December 2020-July 2022 and THIS PLACE SUCKS! I wish I could give a zero!!! The only people that made my experience here even remotely good was the maintenance staff. They are always understaffed and overwhelmed, that I honestly felt bad for them. The management is pretty much nonexistent unless they want to collect money. The leasing company is from LA and manage hundreds of apartment complexes around the country. They do not respond to your emails and you can always count on them leaving you high and dry. DO NOT LIVE HERE!! (Also the bugs are a nightmare if you live on the first floor) Look into any other apartment complex. Boulder creek is where I live now and it is 100x's better than Cascades ever will be! read more

Would not recommend these apartments lived her over a year they are over priced for what it is Their is no privacy and if something breaks you got to fix it yourself or wait 2 months they do not respect privacy caught them going threw bushes multiple times to look into my patio area garbage is always over flowing and security is shit had my car broken into 3 times sense I've Ben here read more

DO NOT APPLY HERE! They will scam you out of your holding deposit calling it "non-refundable" when they deny your application. Last time I check there is no such thing as non-refundable holding deposit in California. It is illegal. If they do not accept your application, holding deposit must be returned in full. Imagine they have 100 applications and they take $500 non-refundable holding deposit each even though they only have few vacancies. They make money through scamming people. Even when you dispute it with your bank. They will send it to debt collector and charge you interest years later. I'm surprised they haven't been reported and sued for illegal activities What a predatory company. read more

If anyone is interested in what the overall tone of this management is like, please see the letter attached. I am ashamed to live in a community that posted this on everyone's door today. I hardly ever write reviews on yelp but I hope the 2% of people who were unable to pay their rent this month know their neighbors support them during this difficult time. Instead of posting this for everyone, maybe consider contacting those tenants privately in the future. This was rude and disheartening Cascades. read more

Cascades Apartments - Apartments Near Me - Fresno, California

The lady's in the office (mostly Brittany) have always been so snobby and ridiculously rude. The price of living here keeps going up and maintenance takes weeks just to fix a light in the kitchen there's never parking available and trash is always overflowing it's disgusting. I would give this place a -10000 if I could. They need to hire new staff; some who are actually helpful and have decent manners. read more

I'm only giving 1 star because I can't give zero! I don't ever give bad reviews, but this place is legit the worse! Monica was racist because my partner is black since the beginning that we tried to get to the apartments. She said because we were not married it could be a problem. Apparently people don't have roommates either. She refused to show me the apartment because I was 4 minutes late and she wanted to go home. Then I came back again, and she showed me the apartment with an attitude. Missy, is a manager that doesn't do anything. I tried to fix the issue with her and nothing either. Now they want to send me to collection for a money that I do not owe. It was their mistake that they fucked up on my moving out date. Karma is a bitch though, and I believe they will get what they deserve. They don't answer phone or emails. They screwed up my move out day because they made a mistake with a new staff and wanted to force me to stay and pay another month. Management is terrible!!! If you have a problem good luck trying to contact them! The first week I moved in, I had a leaking in my ceiling. They never clean the pool. The pool gets pretty disgusting. I had to keep sending messages for them to clean the pool. I had so many ants in my apartment, and they charge you for pest control that they don't have under control. Worse management ever! Also I tried to contact the JK management, and they are even worse, they don't answer emails or phone. Then when I would call they would hang up on my Face! Just so unprofessional! Do not live here! It will be just a headache for you! read more

Not good, plumbing coming apart, very old faucet. I had many problems staying at Cascade apartments. read more

See all

DO NOT RENT HERE!! Incompetence reins supreme! This complex appears great until you move in. Great location, nice floor plans, garages, green area and a nice basketball court. That is where the good ends. This is a terribly managed site. I watched a maintenance worker park his golf cart for 30 + minutes just playing on his phone rather than fixing a problem. The hidden fees add up here and don't ever think you will get your security deposit back. You pay for monthly pest control separately but they never do anything. Spiders, webs and ants everywhere. The office workers are incompetent and then try to blame you because you didn't remind them multiple times to fix your problems. Missy is just plain RUDE! She will tell you they are understaffed but that is no excuse for being rude. Their rent is already high but when you experience the true monthly costs and the incompetence, this place will drive you nuts. read more

They will scam you out of your deposit. I was sent to collections only 2 weeks after moving out and was told I owed an extra $1000 on top of our deposit which we did not get back. I'm leaving this review a year later after getting back the disposition that my current landlord gave me only to be shocked about how much information he included, including all of the invoices for each charge that was made, which was a stark contrast to my experience with Cascades. Reading the yelp reviews I am shocked so many others also went through this experience and I believe they also broke California rental laws regarding return of our security deposit. As nice as the apartment complex is, be ready to forfeit your security deposit no matter what if you still want to live here. read more

Of course as expected , they never returned a single penny of the security deposit. Do No Rent Here!! read more

I am giving this a generous 2-star review because the apartment looks nice, it's spacious and does include a washer and dryer. However, it is not worth the price. I have been here 3 months and experienced several issues. Upon speaking to other tenants, I have learned that I am not alone and that there are a plethora of other issues. To be brief-- Management- extremely nice when touring. Rude, short and condescending after signing the dotted line. Emails have gone unanswered and when I have presented the following issues they have pretended they have never heard anything like it before. Insects- I am no entomologist but I have had what looked to be roaches. When I called to report this they were first surprised and then proceeded to correct me on the species of the "beetles" that apparently regularly visit. After supposedly sending an exterminator, they are still present but now I am seeing more "beetle" carcasses. Initial inspection- I moved in on a holiday weekend. I was unable to conduct the initial inspection within the 3 day period because I was out of town but the offices were also closed... When I reached out a few days later, I was promptly informed that it was too late to report the multiple defects I found around the apartment that I did not want to be responsible for. Heat/AC- This should have been 1st. I am from the east coast and recently moved from San Jose where I lived in a two story apartment. Here at Cascades, I have been unable to heat this apartment. I have had to set the thermostat to 74-76 and still find myself cold at night. The HVAC person has come multiple times and all they do is close vents in one room to give more heat to another room. Actually, they did adjust the water heater at one point but that did not help. When I call about this I have been greeted with condescension and pontificating as if I am delusional by the manager, Missy. I have also spoken to other residents and they have informed me that the a/c is similar and they apparently breakdown often. One resident told me that they were made to pay for repairs of one of their appliances as well. Garbage- This is another huge issue that I thought was pointless to report. The trash area seems to always be overflowing and stinks badly. There are often dumpster divers that I am not sure whether or not they help or hurt the situation. Lease- The lease documentation was over 70 pages if I recall correctly. This should have been a huge red flag. I had multiple issues with the graphics and loading pages as I often signed blindly. When I picked the keys up, I asked Bryce for a physical copy but was not provided one. I did not follow up on the matter. THIS WAS A MISTAKE!! I am on a 90 day lease that is over in 12 days. When I called to schedule an inspection, I was informed that I need to give 60 day written notice! I am a veteran here in Fresno providing services in a medical facility because the city of Fresno was in need and now I am paying for it. If you move here bring a space heater, bug spray, do a THOROUGH inspection and be sure to INSIST on a physical copy of your lease!!! read more

Cascades Apartments - Today's visitor - Apartments Near Me - Fresno, California

See all

If looking for a safe friendly affordable place then look else where. The front office if run by a tight knit group of friends. Who's leader is also married to the lead maintenance man. They are very rude and everywhere is covers in mold. We got out of our contract due to hardship and agreed to pay monthly. After our first payment (one week later) they took our money then sent us to collections. It ruined our credit after they promised and we have in writing that we can make payments. DO NOT RENT HERE I have talked to many neighbors over the two years we were here they all are gone because of how the front office is. I'm surprised the health dept hasn't been called. read more

Lived in the apartment complex for two years and watched this place go down hill. Neighbors made a lot of noise and security hardly helped with the complaints. Front office staff is average and the maintenance team does there best but seemed understaffed. Positive: convenient to local attractions. Cons: Dirty residents, a facade of great living but really its just an over priced apartment. Be warned that your apartment should look and feel (yes by the touch) cleaner than how you received it. If you do move in take detail notes and pictures of everything. The smallest to largest imperfection. Lastly look else were because it's not worth the stress. read more

there is no way that someone answer your call in the leasing office! it is truly a nightmare living there. read more