I switched over to DHDG many years ago when my Dr sold their practice and moved over. In the…read morebeginning, things were a little disorganized and they could be slow to respond. But the last few years have been amazing. They have that place running like a tight ship now. People are always super pleasant to talk to. My appointments always run on time. I'm very happy there as a patient and feel lucky to have them. I've always loved my Dr and now I'm happy with the practice, too.

Wanted to see if anything has changed, and it hasn't--Dignity Health is everywhere in my area, but…read moreare not accepting new patients (I've lived here for 3 years) and if they do, good luck getting them on the phone or being seen in the same month. Once again, I'm wondering if they understand the idea behind being a health care provider. Clearly they do not, and have prioritized turning this into a for-profit commodity that completely lacks the customer service part. Here's the latest I've gotten from Grand Rounds, my employer-provided assistance with health care and insurance matters: Good Afternoon, I wanted to give you an update, I have called Dignity providers at several locations near you, no one is taking new patients and they have a waitlist, they are not sure when they can start calling people on it. I did ask if they were in network with Cigna and was told the are in network. I tried to verify a couple of providers on the Cigna website and the website is down for maintenance. I am still trying to find you a primary care provider I apologize for the delay and trying to find someone. Warm Regards,

Lacking a code of ethics, cold, disengaged, rude…read more Ng is the Dr for my elderly parents. I have been to several appointments with my parents and a few other of my family members have as well. They are all in agreement. She doesn't ever touch the patients, makes little eye contact, is short and cuts you off when you are talking, and she will leave the room ending the appointment with out a good bye, hope you feel better, I am sorry you are suffering..... nothing. She is the coldest, unfeeling Dr I have met. I don't ever think I have seen her smile. She also refused to give my elderly mother pain meds, that she uses at a minimum, and told her she is not a pain management Dr. WTF? Dignity Health Medical Director will be notified of the poor care they have received. Dignity Health has many problems, but eliminating this one would be a wise choice.

Will never go to this doctor again. She is completely incompetent and refuses to listen. I am an…read moreinsomniac- the minute my head hits the pillow, my brain goes into overdrive. My previous doctor and I tried various treatments including exercise, meditation, melatonin, etc. only after exhausting all options did we turn to sleep meds. Ambient was a life savior. Finally after a lifetime of fighting to get a few hours of rest, I could sleep for hours. My doctor moved away and I ended up at Dr. Ng. From the first appointment she was judgmental about my medication - she knew nothing about me or my medical history, but right away told me that she didn't think I needed the meds for my fibromyalgia, back spasms, or sleep aid. I was in a motorcycle accident in my early 20s and have major back problems and knee problems. So I agree to drop some of the meds- she gave no guidance on how to wean myself off the drugs to avoid complications. I have been in so much pain, but she doesn't care. She just doesn't want to deal with the paperwork. This last visit was the final straw - she refuses to refill my sleep aid unless I gave a urine sample. The last refill I had was in April for 90 pills. I ran out in October. Six months. I'd say it's obvious I don't abuse the medicine. Like I mentioned above, she just doesn't want to deal with paperwork for controlled medication. My advice - take two aspirin and find a different doctor

Dr. Alvarez took excellent care of my husband while he was in Mercy Medical Center on the oncology…read morefloor. HE listened, didn't rush and was very compassionate while we came to terms on my husbands diagnosis of terminal cancer.

For over a week I have tried to get help for my mother who has dementia and is in extreme pain…read more The person who answers the phone leaves messages for someone to call me back and I have not received any phone calls from their office. This is in bad form for a medical facility that is suppose to at least call to follow up with my phone calls.

I called and was asking if they were accepting patients I called 18 times and my phone was answered…read moreonce and spoke to me properly I left many voicemails and she never responded to one of the she picked up 3 times and hung up on me her name was Tina she is not doing a good job she is terrible at customer service I am never going there no matter what I did not feel that I was respected I was referee by a friend here saying the doctor is very nice but by the actions of the receptionist I It sure how the doctor once her again her name is Tina I believe she does a terrible job

Dr Mantri is the most competent and caring doctor I have seen. He diagnosed several major problems…read moreand insured I received top notch treatment, even calling me at home in the evening to check on my progress and medication reaction. His nurse and receptionist are also top notch. Strong internist with great inter personal skills.

AVOID GOING TO THIS PLACE! It's the worst so-called drs office I've ever been to. You are literally…read moretreated like crap and they don't believe you are in pain. They made me go for a different X-ray every month, gave me an epidural in the wrong place, gauged my insurance for expensive worthless medications that didn't work. This place is a total joke! It should be shut down. I agree with other yelp reviewers that this place is judgmental and they make up BS. They don't want to treat you, they just want to take the insurance $. This place should be investigated for incompetence and fraud. They made my condition worse. So, run as fast as you can from this place!

I just had a very unpleasant experience with Maria regarding my referral from April 22, 2019…read more (Please understand I have been suffering from chronic pain since December of 2018). Maria informs me that "the ball was dropped" regarding me due to an outstanding balance of $25 from October 2017! An outstanding balance I was completely unaware of nor informed of, that I can recently recall. Twenty-five dollars... I was also informed it was "E-mailed" to me, which happens to be the only way your office apparently contacts people, according to Maria. Well, then, it most likely ended up in the Spam folder and is no longer accessible. I do not appreciate speaking to someone who responds in a very blase' way. I am upset because I have gone two months waiting, without a clue. The meloxicam which I had been on since April, which had been helping, I can no longer take. This means my pain is back in full swing and the pain's return is what reminded me of the elusive referral I have been waiting on. We need to resolve this. I apologize for losing my temper yet if "E-mails" are the only way your office contacts people to let them know what is going on perhaps another method should also be used. My Doctor's office ALSO had no clue what was going on and asked me to give your office a call. Let us please resolve this and move forward

Lassen Medical Clinic is the most negligent, malicious, and dehumanizing medical facility I have…read moreever encountered. Every experience I had there made my health worse. Their Executive Director, Kristin Behrens, hides behind staff to avoid accountability and refused to respond to a formal complaint. Nurse Practitioner Katherine Ernest repeatedly obstructed care--refusing to provide letters for essential disability benefits, forcing unnecessary office visits just to refill long-term maintenance meds, and denying basic documentation that she KNEW I needed to survive. This clinic does not support disabled people. It exploits them. Katherine's actions weren't just lazy--they were cruel, targeted, and deeply ableist. She made it clear that my wellbeing didn't matter unless it came with a billable appointment. Her behavior was retaliatory and vindictive, and the clinic's leadership backed her at every step. And when I finally spoke up? I was told I was the problem. I was told to "reflect on my actions" after THEY cost me my only source of income, sabotaged my appeal, and treated me like a burden. I have never been treated with such disdain by people who call themselves healthcare professionals. Dignity Health calls their brand "Human Kindness." That's a lie. This place is the opposite of kindness. It is cruel, cowardly, and broken. If you are disabled, poor, mentally ill, or simply in need of compassionate care--run. I wouldn't send my worst enemy here. And I will never stop warning others.

Terrible, did not have sufficient medical equipment to diagnose my problem. Billing was billed…read morewrong. On my 4th attempt on phone, I got a very rude Melissa. Said nothing she can do, in billing, but yet they keep clg. And harassing me. I would never use this clinic again. ​