I left feedback that was poor following Exotic Touch's detailing of my car a couple of days ago…read more That review was accurate and fair. But, their response to me after I told them of my poor experience definitely warrants new accurate and fair input. On the phone, there was no defensiveness, only regret and apology for how my car had been left. And, they sent out their lead technician to provide me with an appropriate detailing. The gentleman worked hard in the heat, committed to providing good service. My initial experience was poor. But, a business' response to complaint may show more character than initial experience. If so, Exotic Touch flipped the script on my impression of them.

I last reviewed a business about 10 years back. It takes a real spectacle of an experience to…read moremotivate me to share feedback. This car detailer cleared the bar. Avoid these characters. The owner sent a young ill-equipped tech to wash and wax my car. The tech arrived w no wheel brushes, no tire dressing, no wax, and no buffer. After washing the car, and not waxing it, he claimed the "soap had wax in it", so no hand wax was needed. This for a $200 "wash & wax". He also left a healthy collection of pine needles along the windshield and hood of the car. I raised the issue w the owner, who grew defensive. He stood by his $200 quote, and his wax job. In fact he said there's no benefit to a hand wax. Interesting argument from a guy who makes his living as a detailer. This company lost 40y of my future business.

On time. Friendly. Thorough. My 2017 Camry looks new. Good price. I would recommend and I am…read moreparticular.

Great communication and fast scheduling. An escaped mental…read morepatient had unknowingly spent the night in our family van. He lost his bladder on the seats and made a big mess of the interior. The van was a disaster from the urine and mold. Disgusting even from a distance. Billy and his team jumped right in and made it look and smell like new again. We were so pleased that I called him right back to do our other car too. No complaints. We're happy customers.

Fantastic work, great attention to detail. Rodney is well worth the money, incredible service. We…read morecan't express how impressed we were with his work and work ethic. Everything was spot on, I don't think the car was this clean when we bought it, looks like a brand new car. Thank you very much for everything you did. Outstanding !!!! Cordy and Bill D.

On time and a great job! Will hire Rodney again, for sure. Reasonable price, thorough cleaning, in…read moreand out. Great buffing out imperfections and waxing. Wheels immaculate.

Love the work Randy and his team provide. Randy advised me up front with options and scenarios on…read morehow things would turn out. I have friends that have had their car wrapped and they agree that laid not sprayed did a great job on my cars. I highly recommend them!

Highly recommend Laid Not Sprayed for your detailing needs. Took my Jetta for some new tint and it…read morecame out great.

Integrity and quality should speak for themselves. Reviews that appear to be self-posted to boost a…read morebusiness's ratings raise obvious credibility concerns. Screenshot included. But that is not the reason for my rating - I rate and review to share my customer experience. Extremely disappointing experience and a serious lack of accountability from this shop. My experience: JN Lead Enterprises Corp. doing business as Black Optix Tint damaged my vehicle during tint installation, later refused to honor their agreement to repair it, and failed to correct multiple tint quality issues under warranty. Timeline: On January 5, 2026, I brought my vehicle in for tint installation. During the pickup walkthrough that same day - before payment and before taking possession - I noticed damage to the rear passenger window in the ceramic frit area, and pointed it out to the installing technicians, Ayden and Taven. The damage was acknowledged, confirmed it did not arrive like that, and documented at that time, summarizing the partial payment agreement. We agreed that I would pay half of the service that day and the remaining balance once the issue was corrected. On January 7, I returned to the shop and reviewed the damage again with Ayden and the owner, Edessa Reed. During that walkthrough it was also noted that an irregularity in the tint film aligned with the damaged portion of the glass. Edessa stated the shop would cover the repair and suggested using a local glass partner (their preferred third-party specialist) to evaluate the window. At that point we discussed that the solution could range from a quick repair to full replacement depending on the specialist's evaluation. Over the following weeks I followed the process requested: I obtained replacement quotes from the dealer, coordinated with the shop's recommended glass specialist, and had the vehicle inspected. On February 5, the specialist evaluated the window and determined the damage could not be repaired and that full glass replacement would be required. Then on February 11, after finding out a replacement is necessary, the shop owner, Edessa R., reversed her position and stated they did not believe the damage occurred at their facility. A refund does not resolve damage nor does it deliver the service promised. The cost of replacing the glass and re-tinting far exceeds the value of the tint service. Multiple independent shops (including another Black Optix location) have evaluated the damage and reached consistent conclusions regarding the location of the damage and the visible tooling mark adjacent to it. Separate from the glass issue, there were also quality concerns with the tint installation itself, including excessive trapped debris, bubbling, and scratching that was acknowledged under warranty but never corrected. Accidents happen, what matters is how they are handled. In this case, the damage was acknowledged on the day of installation, discussed again during a follow-up visit, evaluated by the shop's chosen glass specialist, and now the shop decides to deny responsibility.

If I could give 0 stars I would. They quoted my husband $199 for our Lincoln sedan and our suburban…read morefor their special they are running prior to his appointment and said it should take between 1-2 hours. He arrived for his 9 am appointment today and told him they do not do windshields when he arrived. it took them 4 hours to get the tint done on top of them charging $438 for the tint to be done WITHOUT the windshield. They lie about their pricing and management/ owner acted like they couldn't care less. Needless to say we cancelled our suburban appointment. We will not be returning and will not recommend this "business" to anyone.

Greg is amazing! I recently bought a used car in which the previous owners had smoked in. I asked…read morefor an interior detail and he delivered!! Odor GONE! Even the smallest areas were taken care of! Thanks again!

Gregory did a fantastic job on my Toyota Avalon! Cleaned inside and out, washed and waxed, looks as…read moregood as coming off the lot! Thanks so much!!

They thoroughly cleaned my car, it is as good as new now. Excellent service, would definitely…read morerecommend!

Responsive, on-time. Great job removing odor of spilled gasoline in car. Excellent rate. Call…read morehim!