The service is always great for me. I am offered prices needed when in need. I will return.

I have to say this, these people just rip you off majorly. The only thing good I have to say they are polite. But as far as buying / pawning they are terrible. I went in there and tried to sale a Tool Chest that was in excellent condition, they said $35 dollars, Went somewhere else and sold it for $500 dollars. Wasn't the first visit, I had an emergency and had to sale an item which was an Ultra 2 Apple Watch new, they only gave me 250 dollars, I had no choice for medical reason. The tool chest event was October 2025, The watch was in 2023. They always go to the manager who throws you under a bus. (rips you off). Don't let the impression of the place fool you; very clean & people very customer service oriented, but they are ripping people off on value. read more

Good Morning, My name is Steven Newhausen and I recently went to the Cash America here in Columbus Ga. And pawned as a loan some items to include three firearms. Last week I went in and filled out the background investigation paperwork so as to pay the debt and have my things returned to me. In these two ponds are three firearms. I gave it the three day waiting period as per standard with the FBI and then returned to the store today. Now when I filled out the Background checks last week I informed them that I have purchased over 30 firearms throughout my Military career and now several post retirement. I told your employee's that not one time in all the purchases has my background checked come back which after 72 hrs. under Brady I have purchased for years. The reason these checks never come back is because I have a Top Secret (TS) security clearance through the Federal government and in order for NCIS to conduct the checks on me it has to be an employee of equal or higher clearance then mine hence its never come back within the 72 hrs. as I was told at one point that there are very few personnel within the ATF/ FBI working in this capacity with that level of clearance. Toda, I went in for the second time to pay in full and reclaim my property and the young lady there says that they need to wait for a response. I told her there will be no response. She then stated that it is Cash Americas policy and that Cash America does not adhere to Brady. How am I suppose to get my things back? My wife wedding band and many other items are rolled up into these two ponds and feel there is no effort in helping me here. I served 26 years Honorably in the Army and retired distinguished in 2017 from Ft. Benning here in Columbus Ga. Not one spot on my record ever!! If I lose my property because e Cash America does not adhere to Federal Law I will be contacting congressmen Bishop here in Columbus, The BBB, Ga. Inspector General and a lawyer. A timely response is needed as the personnel at your store also reminded me another payment on each of the pawns are coming do. Unbelievable!! Update: today I called a cash America in Texas. They said that if after 5 days the NIC background does not come back with a response by company policy under Brady Federal Law they must release my pawns back to me. This is not what the store here in Columbus Ga.( store # 2472) told me yesterday... read more

Manager "shay" needs to be fired. Was so unprofessional and had a disgusting attitude towards me and my family for absolutely no reason. Her bad attitude is reflecting on to her employees and it needs to be stopped. She refused me to buy a firearm and said the " system is down" after I just watched a gentleman come out with 2 firearms. The employee said it all depends on shays attitude if we get to buy or sell something which is costing the business money and inconveniencing me and my family to be protected. read more

hi. i am. bobby lee. blakley jr. rosehill. heights. manchester. expressway. hamilton. road 12th avenue. 1208. 37th. street. apartment c. columbus, georgia. 31904 (#1-706-992-1037) what. wanted. to. ask is. that. , do. have. a. lay-away. plan. for. monthly. payments on. all. items. in. your. store, i. need. a. tv. a. flat. screen. tv. maybe. fifty. to. sixty. inch. screened. televisions. plasma. screened. televisions. with. remote. , how. much of. a. payment. a. month. deal. you. could. give. me. , like. maybe. at. fifty-dollars. a. month. if. so. that. would. be. great?!...............do. you. have a. lay-away. plan. because. i. need. television. yeah. i. thought. it. might. of. sounded. ovious. if. aswell. here's. my. number. (#1-706-992-1037). give me. call. read more

Cash America Pawn - Pawn Shops Near Me - Columbus, Georgia

See all

WORST CUSTOMER SERVICE! They had no customer service muchless drive to assist my boyfriend and I with hooking up the item to make sure it works! They do not care to help you even though they get paid to assist you read more

Kim and the staff at Cash America on Manchester Expressway is awesome. They always have the best deals and very knowledgeable and friendly!! I've been a happy customer for years! read more

The problem has been resolved i have had no prior incidents like this in the past i love the store and would like to continue my business with them thank you cash america. read more

If I could give half of a star that's what I would give. The people in this store are extremely rude. I will never patronize this establishment ever again. Nor will I recommend them to anyone. Learn how to speak to your customers before they are all gone. read more

Teresa is rude. I came in to pay on an item but didn't have my pawn ticket. I told her I wanted to pay, and she asked for my ticket. I told her I didn't have it, and instead of saying anything she just stared at me and didn't say a word. I asked if she needed my name and she rudely responded with "your ID." She should have just asked for my ID when I told her I didn't have my ticket instead of assuming I knew what she wanted. "Pawnbroker" may be your title, but your job is still customer service. Can't comment about the rest of the store because she pissed me off too much to spend another minute in there. read more