Kindness and courtesy are at the root of a positive customer service experience. I spoke on the phone this morning with Julie and she delivered kindness at all levels possible. She is a major asset to your company. She is a woman that makes a good company, GREAT.
She made every question I asked...MATTER and COUNT, even the small annoying ones.
Julie assisted me without rushing me and she took her time with me while I talked on and on, and no doubt annoying the heck out of her. However, I never would have known if I had or not because she was so kind, polite and helpful.
In this day and age where there is no customer service anymore, Julie made me feel important and made me feel that I counted. That is a rare trait.
There should be an extra star just for Julie. Her customer service was so outstanding and amazing, that I felt like I was talking to a friend.
And, yes I realize I am speaking with someone who works for a payday loan company. I have dealt with Cash Money for a number of years and have dealt with a few people at this location who have the worst customer service skills possible and personality's to match. Nasty, nasty people.
You have an amazing woman working for you. Make sure you treat her as such because you have some real mean and nasty people working at this location that are judgmental of folks like me having to use this service.
I hope that Julie gets her due credit and the praise she deserves. She is one of a kind and has a special way of making people feel good, when they feel absolutely horrible about themselves.
THANK YOU SO MUCH JULIE FOR ALL YOUR HELP!! BLESS YOUR KIND HEART!! read more