Bought a sectional couch. Less than 2 years, closer to 1 year, a seam is giving way. They wont…read morecover the cost to repair. The process to set up service goes through a 3rd party. Extremely frustrating that the quality of the workmanship is an issue and it is my issue since they dont stand behind the product unless you buy and extended warranty. Guess I was buying a car????

I went to get my desk lamp tonight after receiving an email that said it was ready for pick up…read more The customer service representative let me know that they couldn't find it and had several scrambling around trying to find it. After over a half hour of waiting, I was given my lamp wrapped carelessly in a garbage bag! The incompetence was unbelievable. I will never go there ever again. very frustrating

As promised in August, when we ordered a new custom queen mattress from a representative at Charles…read moreP. Rogers at King of Prussia Mall, the mattress was delivered on Monday, September 30; the crew contacted my husband right away to confirm the setup of a date and time. The crew arrived within the window to set up and remove the old mattress/boxspring on Wednesday, October 2. The only thing we didn't receive was a new mattress cover, but customer service ensured we would quickly get another one. So far, so good; the new mattress looks amazing. I need to put on bedding and dust ruffle.

Due to a high rating in Consumer Reports, and a strong warranty, I bought a mattress and box spring…read morein May of 2021. I ordered it in a store in King of Prussia, PA. It's the most money I have ever spent on a bed and I expected it to last a very long time. Two years later, I had an issue. A serious issue! I had a sink hole in my mattress, as well as the box spring!!! The company's customer service response was absolutely horrible! You need to follow a list of instructions and videos a mile long. I sent them many clear photos of the problem, and they wanted more and more and more. I eventually wrote a very bad review here and contacted the Better Business Bureau and the Florida AG's office, as one of the main reasons I bought this was due to their warranty. I was away for a total of 6 months between last year and this year, so it is a very lightly used mattress, yet this company wanted me to jump through hoops when they can clearly see the problem (acknowledged in emails), and they can send someone from the King of Prussia store to examine it. In fact, their delivery guys came out twice and could clearly see the issue, as well as feel it. So to follow up, after months of going back and forth with this company and not being able to sleep (where I slept better away in a hotel!) , I finally got a replacement. The difference is like night and day! To be fair, when I asked the delivery guys if they see many of these problems they told me no, it was very unusual. Aren't I the lucky one! But to get to this point of finally getting a replacement, and for the company to honor the warranty they promote, Thomas, Director of CX, made me take down my photos and my first review here on Yelp, as well as other places, and to withdraw my complaint from the AG's office. I begrudgingly did so, but was told he would not help me if I didn't. He ultimately tried to make it seem like they were doing me a favor to fix the problem, and that my photos didn't show damage that was that bad. Really? Then he won't mind me sharing all of them here. He tried to blame me, saying I'd caused damage to the box spring by walking on it or jumping on it. What am I. . .12? I think Thomas should have to spend a couple nights on that mattress. Bet he wouldn't make it one night, sinking in a hole or sliding into it even if trying to sleep on the other side of the bed. My advice is to save your money and buy something else. It is very heavy and needs 2 people to rotate it, and heaven forbid if you need to move it. But more importantly, this company does not stand by their product and honor their word. It was a MAJOR battle to get this replaced, and that should not be. Take responsibility if you have a manufacturing defect, they happen. It cost me $300 for shipping costs, another thing they don't make clear if you need to use your warranty (you must pay the shipping). I will decide whether or not I put up ALL photos I had to send them. You can judge if you want to go through the same.

Ask for Rose. She was so knowledgeable and patient with me as I was exploring all the options…read more Totally hassle-free and high integrity!!! No pressure at all in making a decision. She has the type of personality that would make for a great elementary-school teacher or even for students with special needs such as high anxiety like me.

Salesman was helpful and sounded like he knew the product well and before I ordered the $11,000…read moremattress, I was clear that the old mattress needed to be moved to a downstairs bedroom. He said the delivery team WOULD move it downstairs but not up any stairs and they would not move any furniture as moving the old mattress would be the same to them as removing it which they routinely did. (He said they removed mattresses unless there were any holes or stains in them.). Because the old mattress frame was Craftmatic, it was also considered to be the box spring so there was no problem moving that either. Salesman said they would do it but as it was the same as a removal he would just write "removal " on the order. Salesman upsold me two pillows (BOGO), a mattress pad, a five year warranty and Tempurpedic sheets designed to enhance the airflow on this cooling mattress. $$$$ While I continued to walk around the store, the music system ran its own ad saying if I bought x $ of furniture I would get a bonus gift card. I found Salesman who was unaware of this promotion. He then signed me up for it and said the bonus card will arrive in a week to ten days. (It's only been two days since I wrote this so I can't report on that now. ) R&F has a tracking system where I could see where the delivery truck was and when it would arrive. The men were pleasant and I asked them to not take anything off the truck until they moved the current bed downstairs. (I had done a lot of prep to make the easiest path through the house to do this.). He wasn't interested in seeing the bed or bedroom and said he would just put the old bed to the side. It wasn't clear to me if he intended to take the new bed inside and put it to the side while they moved the old one out or if he meant to put it to the side and not move the old one. It is a small house and a small bedroom and there was room for neither interpretation. Meanwhile the other man continued to unload the new bed from the truck. I told them to stop because I would not be accepting the delivery unless the other bed was moved. (As promised by the sales man). Now I had their attention. Both of us made phone calls. Mine was to the store manager. I never got the store manager. They gave me the salesman. The "store manager was busy". The driver came to me and said they would do it, but I would have to pay them extra. I asked how much. He said I could decide. You mean like a tip? I asked. Yes, he said. Fine. I said I fully intended to tip them anyway. It was a stinkin' hot and humid day. They were polite and cooperative. I felt bad for their having to move this additional heavy mattress. They set up both beds and tested the remotes. They went over the order with me. The sheets were missing from the delivery. The special sheets that salesman had described as necessary for the proper operation of the mattress. They said they would deliver them later maybe in a few days. My son tipped them and they left. I was on the phone again asking for the manager. Again the "manager was busy" and I found myself talking to Salesman once more. He said he was also a manager. I suggested maybe because of the nature of my complaint it was inappropriate for him to be taking it. I demanded the sheets be cancelled and a refund issued to my credit card. He said OK 3-5 business days. (Because a set of sheets was included upon registering the product. ). The bed also came with a mattress pad he had upsold me. He told me that the delivery men would be reprimanded for asking for extra money when HE WAS THE ONE WHO PROMISED SOMETHING THAT WAS NOT PERMITTED. The delivery men couldn't have been nicer under the circumstances. And since my complaint went to the person who caused the problem and because he made it worse by getting the innocent delivery men in trouble, Raymour and Flanagan, if you are reading this, you should have managers who do not have financial compensation "skin in the game" handling the unhappy customer calls or have sales staff in cahoots so that the complaints don't reach the manager. (Is there a manager?) Raymour and Flanigan delivery dept, I hope you are reading this and do not reprimand the delivery men for doing an exemplary job under pressure on one of the hottest and most humid days of the year. I would call And talk to you about this, but everything seems to be NO REPLY and no phone numbers. And frankly, I want to receive my gift card, my refund and have no further conversations with you. Your management policies and customer service are oxymorons. The one good star is for the delivery men. One empty star is for being handed off at the start. One empty star is for the salesman not knowing about the promotion being broadcast in the store. One empty star is for being upsold on two things that were included in the purchase. One empty star is for the lack of management responsibility. Value: the mattress is expensive, and so far, worth it

OMG DEWEY! The man the legend helped us so much. We are 23 moving and he helped explain everything…read moreto us and made sure we got something that worked for us. He is the best still will be staying in touch with him !

Beautiful store. Good sales. Smooth process. Good deals. Clean. Great mattress testing environment…read more Got memorial sale and mother's day sale stacked. My salesperson was Jen. Very nice and informative. At the end I got a survey which gave me $10 cash and $50 amazon. My friends did it too and they didn't even need to make a purchase.

I went to Tempur Pedic in the King of Prussia mall this morning to look for a new pillow. The…read moreassistant store manager, Kristen, greeted me and asked how she could help. After telling her what I was looking for she pulled a few options for me to decide from and explained the benefits of each. Since I was getting it as a gift I was not totally sure if it would be the perfect choice and said that I would prefer waiting and doing a little more research on them. Kristen was not pushy at all and even explained how some of their deals went further through the month, so waiting would not be an issue. I had a great experience and look forward to going back to make a final decision!

The company did not honor its warranty. After a year of back and forth, they are relying on a…read morephoto of the $7,000+ (!!!) mattress set. There is no way possible that a photo can recreate the experience of a 6'3" human being. If I want to roll from one side to the other, it is literally like rolling up a hill (no kidding). I have a medical device I would like to keep on the bed, but can't because it rolls from the other side down to my side. I have asked for an inspection but they will not do it. This purchase is a tremendous regret and I feel very disrespected as a customer.

I purchased a mattress here. The owner is very knowledge. The customer service and delivery and…read moreset up were great too. Highly recommend! Nicole. Wayne PA

Nancy, the salesperson, was incredibly helpful with choosing fabrics and colors for the furniture I…read moreselected.

Will never buy anywhere else! Excellent customer service! Furniture is well priced and so much…read morebetter than the so called furniture stores. I want my furniture to last. If you listen to the salesman he will steer you towards your price/quality range. Love that I can choose the fabric and get honest opinions on their durability. Delivery was flawless. Nice friendly guys and very careful in our home.