I have never written a review before, I actually downloaded Yelp just to share this experience…read morebecause I feel the need to warn others.
I bought a graduation bouquet from Roth's Florist for my graduation. My mom and I ordered 1.5 dozen red roses and 4 lilies, and we paid $157.29. At first, things seemed fine, although when we first walked in, the owner ignored us and did not seem interested in helping until we mentioned that our budget was $100+ for the bouquet.
The real issue happened on the day of my graduation, which was also the day we picked up the flowers. My mom picked up the bouquet and immediately noticed it looked smaller than expected. She realized they had only included 1 dozen roses instead of 1.5 dozen. She went back inside, and after checking the computer, they added the missing half dozen roses.
However, when we got home, we noticed the arrangement did not look good. It seemed like the extra roses were just added in without properly rearranging the bouquet. Because of that, we opened the bouquet to look more closely, and I realized they had only included 3 lilies instead of 4.
I called the florist to ask what happened. The owner told me they deliberately did not include the 4th lily because it had not bloomed on time. Honestly, the lily not blooming was never the problem for me. I would have understood if they had simply explained that ahead of time. The problem was that they did not tell us at pickup, did not offer a solution, and only admitted it after I called. This was also about two hours before my graduation, which made the situation even more stressful.
When I explained that I paid for 4 lilies and only received 3, the owner became hostile and dismissive. She said it was "not a big deal," but it was a big deal to me because this bouquet was for my graduation. She then said, "Fine, come back and get your $5," and HUNG UP ON ME. That felt extremely disrespectful and unprofessional.
I went back to the store, and thankfully the person there was not the owner. They gave me the missing lily, although it had not bloomed, which again was never the issue for me. The real issue was the way everything was handled: first the missing roses, then the missing lily, then the attitude, the lack of responsibility, and the way my concern was belittled.
I also want to be honest that, as an Asian customer, this experience made me uncomfortable. My mom does not speak English fluently, and I could not help but feel that this may have made it easier for our concerns to be brushed off. I am not claiming to know the owner's intentions, but the way we were initially ignored and later dismissed made us feel belittled, unwelcome, and not taken seriously.
If my mom and I had not checked carefully, we would have been missing half a dozen roses and one lily from an order we paid $157.29 for. As a customer, I do not think it is unreasonable to expect to receive what I paid for, especially for an important occasion. If you decide to order from this florist, I would strongly recommend checking your bouquet carefully before leaving and not expecting friendly customer service.