There are several kiosks for currency exchange off of Albert Street in downtown Brisbane. This…read moreplace has no fees and still offers a fair rate from USD to AUD. They will take other foreign currency also and convert to AUD. The clerk is friendly and actually good-natured. I recommend this place if you are looking to exchange your dollars in Brisbane.

Well, it isn't REALLY a bank branch. You can apply for things here, but they don't really process…read moreany of it, it all gets sent to Melbourne, but they will send it straight there. I had an SMS telling me my application was being processed 2 hours after I had walked out. Beats the post! There's an ATM out the front if you happen to have an account with them, and the staff are all very lovely. About the only branch in Brisbane, most of their stuff is online these days, but worth a visit if you're with them or are going to sign up.

Although I don't really want to write about a bank branch, I feel like the Toowong Commonwealth…read moredeserves a special mention purely based on amazing customer service. Being a Commonwealth customer I have stopped off at many branches around Brisbane and none of them rate anywhere close to the Toowong tellers. Even if I were halfway across the city, I would gladly make the effort to visit their branch fr my banking needs, especially if I were having a bad day. The staff are helpful, chatty (and not in an innate way) and very polite. I can't commend them enough for turning what could have potentially been a horribly stressful trip to the bank in to a really easy borderline delightful experience. My only grievance is that they are not open on weekends, unlike their sister branch at Indooroopilly.

Adam and the team at Mortgage Choice Paddington are absolutely brilliant. I first went to them…read moreseveral years back to obtain a mortgage and returned more recently for a more complex series of mortgages. Adam and his team are the consumate professionals - thorough, skillled, easy to talk to and understand, unflappable, nothing is too much trouble (no matter how many times I called!) and knowledgeable. I've referred several people to them over the years and the feedback has been 100% positive. And it didn't cost me a cent!

I year ago I made the decision to ditch a big bank- which bank you ask? Yep, that's the one. The…read moreQPCU offers all the services that a big bank does, including a network of ATMs with its partners that is the equal of any in the country. The real point of difference offered by the QPCU is customer contact. So refreshing to talk to someone actually in the same city (for Brisbane callers) as you. Staff manning the phones or on the counter are always very friendly and helpful. Credit Unions, unlike banks, are run for the benefit of members not shareholders and it shows through time and again. It's a cathartic experience to break free of a big bank so if you're thinking about taking the plunge, as Nike say, just do it! You won't look back.

This review is based purely off going to an event here. A friend of mine just recently celebrated…read moreher 21st birthday and had booked this location as the party spot. Admittedly, I was very confused when the invitation said it was at the Queensland police credit union, and still confused when it was explained to me that it was on the roof of it. Anyway, the location is in a great spot completely overlooking the river/Southbank and the city. One downside was that guests aren't able to enter the lobby or use the elevator unless someone comes down to the ground floor with a key and escorts you upstairs. The rooftop itself was nice, spacious, and like I said has great views. There is only one female bathroom and one male bathroom. One mirror...ONE mirror...take a moment to picture girls attending a 21st birthday having to share this one mirror with everyone else including males. The bathrooms were very very dingy/dirty to say the least, and the girls bathroom door doesn't lock properly. The function seemed pretty lenient, the rooftop was fully decked out with 21st birthday banners and music. You can bring your own alcohol as long as it is not in glasses. Cool spot I suppose, if you get an invite to a private function here definitely check it out if only for the view.

Now you might think that every Commonwealth Bank would pretty much be the same but I think its…read moreimportant to note that the Commbank on campus at the University of Queensland is a pretty darn good one. The service here is great and they are tailored to univeristy students, giving great advice on loans and all things study related. They know what it is like for us poverty stricken uni student and it seems like they genuinly care about us. There are two ATMs outside the branch and you will often find quite a line for them, especially around lunch time. There is also another two Commonwealth ATMs hiding near the Student Centre that many people don't realise are there, so if you want to avoid the line I recommend these. On a whole, this Commbank is definitely one of the nicer ones I have been to.

Conveniently located within a central location at the university, this is where I opened the…read moreCommonwealth account that I use to this day. I found the staff very helpful and willing to give me the best possible info about student account options, having as they did thorough knowledge of how important it is to 'pinch pennies' as a student (if only I had fee free banking still!). The only slight downside here is that during peak times the queue for the ATMs gets quite long. But hey, maybe that's a sensible savings enforcing measure: "Do I really need that $20 to go the pub?" I think not.

Take a ticket and wait. That's just how easy it is. It's funny how so many banks can stuff this…read morewhole process up. I've been to a lot of banks, and always came back to my ANZ. I have been with ANZ since I was a yelping wee little thing and for a reason. I take my customer service really seriously. I am one of those people who don't appreciate the fake hello's and sarcastic looks tellers give me and my kids running amuck. This Mt Ommaney branch has a little section in the waiting area for kids to muck around, and I have never in the 20+ years I have been going there had a non-genuine smile. It's OK to be grumpy people! Dolores, who helped us with our home loan, Natasha who kindly offered to meet with me to review my accounts and see if there was anything she could do to save me more money, Renee who is the branch manager, always ready to answer the phone. The ladies and gentleman in this branch are testament to why this branch, this bank is my favourite one to go to. I've always been greeted with genuine kindness and sometimes concern. I've never had to wait for a long period of time and they have always gone above and beyond to help me out. If there were 20 people in line, they would still be happy to chat to you about other options even after your transaction. Can't speak more highly of the staff here.

Of all banks I've had in my life, this ANZ feel more like an extension of the family. This is our…read morelocal branch and for different reasons I've come to this bank time and time again. Not just for the same home loan, but plenty of other enquiries too. I know a few staff on first-name-basis now and when they see me walk in there a little nod of acknowledgement. If you get a ticket to see the Teller, that doesn't take too long, however, you could be there awhile waiting to speak to someone in regards to your enquiries especially from 11am through to 3pm on weekdays. Bring your favourite magazine or a book as there isn't much to do as you wait. This is the only frustrating thing at this ANZ. It's almost as if there aren't enough staff for this busy branch. Other than that, when you do get seen, it reminds me of why I keep coming back. The service is akin to non. All questions are answered and explained and they go above and beyond to make sure you've got the most out of your time with them. It's full of professional and friendly staff- great bank!

Having dealt with Tony Murphy when he was at the Ipswich branch, it was a bonus to hear he'd moved…read moreto the brand new Westpac Branch at Kenmore. From day one, Tony had always made himself available to us for questions. Recently we've been making a few changes to our loan and its great to use the same bank contact to know that the same conditions still apply to the loan as previously discussed. I think it's important to maintain contact with someONE at the bank who knows your story and understand what you are planning. Tony has definitely become our go-to guy for bank lending. Having been in the branch 3 times in a month, its a really nice start to the morning when you get smiles all round, a please come in, a how can I help and bank staff who genuinely want to help.