1. Castaway Construction & Restoration

    1. Castaway Construction & Restoration

    0

    Kahului, HI

    Castaway Construction & Restoration

    5.0 (1 review)
    Closed 8:00 am - 4:30 pm

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    1 year ago

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    Loren O.

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    I have been a customer for several years and completely satisfied with the range and quality of…read moreservice. As an owner of an aging home, there are a lot of things to maintain and replace and it really helps when you have people who you can rely on and know what they are doing. They have replaced my window air conditioners, installed a screen door, replaced lighting fixtures, installed shelving, repaired, dry wall, adjusted doors, replaced door knobs, painted, and did a dump run. If you are not a DIY person, these are your people.

    After reading good reviews on yelp we decided to get a quote for a bathroom remodel in hopes that…read morewe could find someone reputable. However it was the opposite experience as we coordinated through emails and phone calls. They scheduled the estimator to come between the hours of 1230 -130pm being that we are busy ourselves we had our parents come and wait during those hours. The guy calls my phone at around 1130 and says they are there knocking but no one's there? I'm like dude u guys said 1230? My girlfriend calls back and the person that answers the phone says that I gave them the ok to come early? In which I did not. Anyways very poor communication and did not try to call us back admit they came early or at least get the estimator guy back to give a proper estimate at the time they scheduled. Already starting off on a bad foot. Sent emails and no communication back what so ever to make it right. Our gf's parents ended up arguing with each other that they missed the appointment when they didn't miss the appointment the dude came super early. We told her parents not their fault guy came early before scheduled time. Communication and punctuality wasn't there.

    MD Restoration Maui - Kale and Sun Galanto with daughters Katelyn and Emmalyn...

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    We own a condo in Kihei. We had just finished remodeling our condo when a flash flood deposited 4-5…read moreinches of water and mud throughout our home. Our contractor was a blessing and worked over the next 48 hours to remove the standing water and much of the mud. I knew I still needed a remediator to finish the cleaning and prevent mold, so I called MD Restoration. Kale was at Home Depot getting supplies when I called the evening of the flood (Friday). He gave me some general information and asked if he could call me back when he was out of the store. He called back within 10 minutes. Kale gave me lots of information and said that he was going to handle cases in the order he received calls, so if I could find someone else who would get there sooner, go with them. He did not say it in a manner that suggested he did not want to help or did not want my business; he was being practical in a situation where time is of the essence and I appreciated that. Kale texted the next day (Saturday), reiterating that he was handling cases in the order of calls received. I asked him to please keep me on his list, which he acknowledged he would. Kale called the next day (Sunday) from my property and I gave him my door code. He entered the unit, then sent me photos of its current state, an explanation of the work that was needed, and when he could start. I passed the information on to my contractor, who agreed with the assessment and said that he and his team could do the needed demolition on Monday, so that when Kale's team got there they would just have to do the cleaning and drying. Kale's team started the cleaning and drying process on Tuesday. My contractor had done more cleaning by then, but there was still plenty to do. Kale's team cleaned up the remaining mud and set up equipment to dry the walls. Throughout the process, Kale was prompt in his communication and did what he said he would do. When I arrived a week after the flood and saw the unit, my only critique was that the grout in the tile floors had not been scrubbed and there was mud staining around the floor edges and corners. Basically, the floor needed detailing. In fairness, this may be a level of cleaning that is beyond what remediators do. They also don't clean the mud out of the interiors of appliances. I was fine with what MD does and does not do, but if you have a whole-house flood that also involves mud you may want to ask questions so that your expectations are managed. I met Kale in person to thank him for his help. He offered advice for the repairs from the perspective of someone who regularly deals with water intrusion. Kale knew that my contractor would make all repairs, so his advice was completely from a place of wanting to be helpful. Kale also acknowledged that our bedroom fan was not broken when he first entered our unit, but it was now broken. (We had also noticed the broken fan, but did not mention it.) Kale said that his team is usually good about letting him know when things like that happen, but, when he asked them, they said they did not do it. I could see where he was coming from: something was broken, but was it my contractor's guys or Kale's guys? We weren't there, so we don't know. Although that was fair, he maybe could have knocked a small amount off the price as a courtesy, just in case his guys unknowingly were the culptrits, but honestly, in the grand scheme of what we were dealing with, the fan was not my priority and I appreciated that Kale noticed the breakage and checked with his guys. I found Kale to be highly responsive and helpful. The invoice I was provided includes pictures and a detailed breakdown of the work that was done each day, which I suspect will be useful when I seek reimbursement from my insurer. As Kale said, I hope I never have to call him again, but if disaster strikes I would not hesitate to do so.

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    AllTech Professionals is everything I was looking for in a handyman. I would highly recommend…read moreAllTech Professionals, which is a family business. They just did a renovation job on one of my rental properties in Makiki. It included reflooring, painting, and numerous repairs and they delivered more than they promised. They are honest, reasonable, communicative, reliable, accommodating, and best of all hardworking with great quality workmanship. These qualities are certainly challenging to find in a handyman these days but I am happy to recommend them. I worked with Donovan, the foreman who kept in touch with me everyday and sent me photos of their progress. He is professional and super friendly and I appreciate how he met me at the hardware store, shopped for all the materials, and I paid the hardware store. This way I'm not making a blind deposit for "materials" bearing the risk of the contractor taking the money and running. Once a contract is signed they did require 50% Deposit on the labor cost but the work was already in progress. They're also fully insured. A neighbor in the same building was so impressed with their work that they hired them on the spot to have their flooring redone as well! I found AllTech Professionals on Yelp through their "Obtain a Quote" process. I love Yelp for this feature as it has saved me so much time on managing my projects. They responded right away, showed up on time to the appointment, understood the tasks without overselling, we worked on the written agreement and purchased supplies the next day, and the job started the day after and was finished in the estimated timeframe they promised. What's not to love?! Call Donovan at (808)208-1773. He and his brother Ben did an excellent job. They have operations on Oahu and Maui. Mahalo, Donovan and AllTech Professionals. I look forward to working with you again!

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    Castaway Construction & Restoration - contractors - Updated September 2026

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