If I could give this stay 0 points, I would. Can you imagine being in a room where the toilet does…read morenot work - and they say they can neither call someone to repair it nor move me to a different room? That is my current situation! I am an IHG Diamond Elite and an Intercontinental Ambassador. The problems began with check in when I was told that I would have to pay for an upgrade. If the hotel has a better room available Diamond Elite's get it at no charge. Not here. Two days ago, I returned to my room to discover the toilet disassembled. I had no problem previous with the toilet. Housekeeping took it apart. I went to the front desk and ask the manager what was happening. He immediately went to my room and put on a new handle. Ever since he put the new handle on, the toilet runs continuously. This evening I returned to my room to discover the toilet won't flush. Manager not on property. Kid on front desk says he cannot call a plumber unless the manager tells him to. He also cannot move me to another room because the hotel is sold out. I stay 70+ nites a year in IHG properties and another 25 a year in Marriott properties. This is the first time I have been faced with a situation like this - a non working toilet and a refusal to remedy the situation. Avoid this place at all cost.

The price was way too high! breakfast was absolutely horrible to all burnt and it really stunk!…read moreAlmost $200 for the night!

My husband is a Hilton honors member. We usually stay at this hotel when we return home for a…read morevisit. We stayed the weekend of the Fourth of July, 2025. The hotel charged my debit card four times for the same room which totally drained my bank account. I tried to talk to the gentleman at the front desk and he proceeded to tell me that by signing up through the app that they can charge my card whenever they want. Needless to say, He was not helpful at all. This was before I even arrived to the hotel. I asked to speak to the manager. The manager was busy and I said I would be there in 20 minutes. The manager was supposed to talk with me and conveniently he left 10 minutes before I got there. It took me over five days to get my money back. I even complained to the Corporate Hilton, which also was 0% help. They promised that I would receive a call and they would do something to help make this better. Here we are almost a month later and nothing has been done. Also, While standing in line, I heard from two other customers that they had charged their debit card more than once as well. I have tried to get in touch with management to resolve this issue however no one wants to return my call. Please beware when staying here as the management is terrible and clearly they don't do anything to make things right. I will never stay here again.

Had a nice 2 night - 2 room stay along with a bunch of other teammates. It's clean.. modern. Great…read morelobby. Breakfast was good and well stocked. Room neat and clean. No complaints! Kids had a great time in the pool.

My wife and I went to Castle Inn for 2 nights in July, 2025 and stayed in room 202…read more The Good: -The decor of the castle was what we expected. It was pretty cool to see the armored knights, the cool architecture of the castle (inside and out), the beautiful stained glass windows and all the older decorations. -The bedroom and bathroom were clean (except it was very dusty). -We were pleasantly surprised that there was a refrigerator and microwave because the way the website is worded it sounds like there is only a common refrigerator on the 2nd floor. -The Innkeepers, Dave and Trish, were very friendly and helpful. They try hard to please you and work hard. -Breakfast was ok. Mostly frozen sausage and bagged hash browns. There was also quiche, bagels and toast with various condiments. The Not So Good -Obviously the castle is old and you would expect it to have somewhat of a musty smell. It was exceptionally musty when you walk into the castle. Most people may tolerate it but with my breathing problems it was difficult for me. The room we stayed in was not bad but you can still smell it, especially when you open the door. -The rooms look really nice on the website but not as nice in person. The inn needs a lot of work and one maintenance man cannot possible do it all himself. More help is really needed. -Could use a place to hang cloths along with some hangers.

Reservations were smooth and easy but you do have to call to make a reservation and prepay. The…read moreperson helping with reservations was helpful and got me set-up right away. Checking in was also a breeze. I got a text the day before with directions on parking, check-in, policies, etc. We called 30 minutes out to let them know when we would be arriving. The innkeeper was ready with our room keys and a lovely little welcome snack basket. He showed us the basics of the castle and to our room for the evening. We had a room on the third floor. It was cute with a jacuzzi tub, and a little private side room with a couch in it. We did not use the jacuzzi tub. The shower water was hot and felt great. The bed was comfortable and the comforter kept us warm (as it was a bit chilly in the room). Our room was adorable. There was a TV and DVD player in the room. Breakfast was simple and filling. Our host was a bit frazzled because of weather delays but he was so pleasant! We happily waited and talked with the other guests. We had eggs, hashbrowns, toast, english muffins and sausage. The night before he said it would be buffet style and then the next morning he ended up plating everything and bringing it out to us. There was also coffee, juice, and hot tea available. I would recommend adding some ketchup and jam to the menu options. There is a cute little gift shop with some interesting items in it. The innkeeper let us stay as long as we liked even though check-out was at 11a. There was one other couple staying with us that night but we pretty much had the place to ourselves. The decor is awesome. Overall the castle is adorable and fun. The innkeeper was so sweet and attentive. There are a few areas of maintenance improvements that could be done throughout the castle. I would love to see someone help invest for the repairs because I would hate for anything to happen to this beautiful space.

The worst hotel I've ever stayed at. First off I…read morespecifically reserved a king room NOT a handicap king room and ASKED "please don't put me in a handicap room" I was put into a handicap room, there are bugs on the ceiling and the floor. TV looks like someone spat coke all over the screen and the screen was going out. Changed rooms after a rude encounter with the receptionist, the second room was even worse! The bathtub was only a shower, you couldn't change the temperature of the shower either. Blood on the walls and shower curtain. Requested the manager (Megh) reach out to me and nothing after 24 hours! I'd say you'll be better off sleeping in your car on the side of the road, or you'll pick up something from here that comes home with you!

I would not stay here again. Bed was ok, tv was nice. Room had a stale smoky odor of weed. Kitchen…read morearea in my room had loose trash in the cupboard that should have easily been seen by the cleaners. Microwave was dirty. Shower curtain bottom was grimy. Outside grounds were not attractive and there was lots of trash laying around, especially at side door entrance.

road way has went to shit ! the owner out of town and the 2 guys at the desk can't get there…read morestories straight! I have been here couple weeks and have not being able to enjoy my stay! and unfortunately I can't afford to move hotel due to having pets ! they are knocking on my door up to 11 pm at night trying to change the price and ask about pet fee that been paid ! they are at my door daily over pet fee! and yes I have paid late due being at work but always paid ! the owner has always worked with me no problem but like these 2 guys trying to pocket the money! once out of this rut I am in w my family we all be leaving and not returning! don't recommend staying here if u pay online and have pets ! cause never get a chance to relax for vacation or work! sad when all they care about is cash ! not lying about having breakfast and rates online ! hope this helps someone if they ever in need of hotel for place get on your feet !

Such a bargain this place is, significantly less than other properties on my way home so I'm…read morefeeling good about getting a little less gouged. Fewer amenities than most but all I want is a clean comfortable bed and clean functional shower. Air handler is quiet and efficient, TV works well enough I suppose. Curtains close and block the light and there's no noise from the neighbors. No breakfast, but no bugs either. No mold, no peculiar aromas or haze... but plenty of wi-fi. Done, done, and done.

This place is filthy. Only good thing in the room is the microwave and tv and mini fridge. And the…read moreroom is big. That's about it. Everything else is so bad. It literally smelled like legitimate farts when I checked in. I had to blast the air and leave the door open and spray the room to make it bearable. It wouldn't take much to leave the fan running in each room or put an air freshener. And honestly it could be cleaned up pretty easily instead of just patched up..ugh.

This hotel and its connected business is a joke, they charged my card 40 and refused to refund the…read moremoney although I never stayed the night they charged my card. They additionally refuse to add my points that i should have got. Do not deal with this place. ITS A JOKE!!!! SH!t customer service. Very poor customer support.

bed bug warning. horrible hospitality. told the male herk…read moreowner he denied it was bed bugs. then asked us to leave. said it wasn't bed bugs. below is photo proof of his absolute ignorance and he needs shut down

At $65 per night definitely get what you pay for. The refrigerator had mold around the seals and…read morethe freezer was full of ice build up. Pieces of carpet by the door are missing. There was a wad of hair and dirt in the closet corners. The bathtub was surprisingly clean though.