Leaving another review as Orenda had my previous review removed…read more I had been a loyal client of this med spa for years, which makes this experience especially disappointing. My husband scheduled what was clearly communicated and booked (with both Molly and the spa) as a touch-up service with a set price of $150. During his visit, he was told he had a few additional hairs on his neck, which were quickly treated. However, at checkout, he was charged $300--double the quoted price. When I reached out for clarification, I was told he had been treated for a full area, which was not accurate based on what was actually done. Despite explaining this, we were told we were lying and that they would stand behind their new employee. A week later, I received a phone call informing both of us that we were no longer welcome as clients and to "find somewhere else to go." After I shared my experience in a review, I was then contacted again and threatened with legal action if I did not remove it. This situation was extremely unprofessional and disappointing, especially after years of being a customer. Based on this experience, I would NOT recommend this spa due to poor communication and lack of customer service. Things are good until they are not.

I felt it was time to update my review. It's been several…read moreyears now and I continue to love Orenda and especially Molly! Over those years, Molly has proven to be a gifted and talented professional. I appreciate the fact that she is a nationally recognized educator in her field. Not only does Molly teach other professionals, she also educates her clients. She's going to make sure that your expectations are realistic and sometimes that might require multiple visits or patience! Results come in their own time and she has NEVER let me down. I trust her completely. There's clear and fair pricing. The service is impeccable. Orenda is on the cutting edge of the industry. I ALWAYS love my results. On a personal note, Molly truly cares about her clients. I love that she cares about her employees. Orenda is like a warm, cozy blanket but also a place that is serious about aesthetics and all that encompasses. I wish I could go every week!

Maria is absolutely incredible. Her intentionality, mindfulness and care that she puts into her…read moreclients and her work is truly felt through the whole experience. It was my first time getting Botox and I was a little nervous. She didn't rush the process, she made me comfortable by getting to know me personally before even discussing the process or recommendations. I wish I could rate my experience higher than 5 stars. Thank you, Maria!!

Entire staff is awesome, they are always very accommodating. Super happy with my IPL and Botox from…read moreMaria.

This was my first facial and the experience was so relaxing and enjoyable. The atmosphere Fernanda…read morecreated was amazing, so much that I fell asleep. Afterwards I felt refreshed and my face was glowing, even my friends noticed! Thank you so much Fernanda! I will definitely be back!

Excellent experience - Fernanda is attentive and sweet. Great hair removal results. Definitely…read morerecommend.

They took the time to walk me through expectations and specifics on services I was interested in…read moreand provided guidance to achieve my personal goals without any pressure.

top notch med spa, I had a 5 star experience. from intial phone call, to front desk, consult and…read moretreatments. I felt comfortable and confident in their recommendations. I could not be happier with the results. I signed up for the membership program and look forward to my monthly treatments going forward this year! it's been a long time coming to treat myself to facials and enhancements!

Unfortunately I have nothing good to say. My family received mediocre care while in office,…read morequestions about biopsy results were never answered, messages left with clinical staff were never returned, and then I was billed incorrectly multiple times and had to follow up with the billing department consistently for several months to have it corrected. My concerns were escalated to the manager, who was nice, but ultimately nothing was done to help the situation.

I had my first appointment here today and my experience was amazing. The provider explained…read moreeverything in detail, which is amazing since I am blind. I asked her for a countdown when she was about to do the numbing injections and she did as I asked. all staff are extremely kind and overall my first ever Dermatology visit was great.

I had the DiamondGlow facial at Aurora Medical Spa in Castle Rock, and it was absolutely…read moreperfect--especially for Colorado's dry climate! My skin felt hydrated, refreshed, and glowing immediately after the treatment. Whitney was so kind, knowledgeable, and professional. She took the time to explain everything before she did it, which really eased my mind about my skin concerns. She also made some great product recommendations without any pressure, which I really appreciated. The spa itself is clean, calming, and inviting, making the entire experience even better. When I first arrived I was greeted and offered coffee or water from Tiffany who is just a delight! The whole staff is friendly and professional, ensuring I felt comfortable from start to finish. I'm beyond happy with my results and will definitely be back for more treatments! In fact, I was so impressed that I signed up for the Skincare Club membership! You don't have to get the membership but it's a really great deal with 20% off on products/services and the membership cost applies toward a service. There's also no "use or lose it" so you can use it whenever you want. If you're looking for a hydrating, rejuvenating facial, I highly recommend the DiamondGlow facial at Aurora Medical Spa!

Spectacular Customer service. Wonderful experience with Andrea. She was knowledgable and eager to…read morehelp. I cannot recommend this establishment enough.