My car died with engine light coming on. I called AAA. They sent Castle Towing & Recovery to tow me. What i liked was the Towing Co. Calling me directly to get my whereabouts. They were patient with me while we looked for landmarks. Jaden was my tow driver. I was originally going to have it towed to the nearest auto shop about 6 miles away. It would have been late in the day and more than likely it wouldn't be diagnosed til the next day and if parts needed, we were looking at a weekend outage to get Mini parts delivered. I was 60 miles from home, 64 miles from my trusted mechanic, and only basic AAA towing coverage (3 miles free with $7 per mile after that plus 3 percent surcharge fir a credit card). I examined my choices with a hotel stay x number days or a rental car home or just having it towed home. Jaden was very helpful with giving me time to decide and helping with my decision. He had a strong feeling the engine was locked up and, if so, chances it couldn't be repaired. He offered to directly tow it to my mechanic, giving me a ride in the process, while we looked up mileage and towing cost. I opted for the long tow and ride. Of course, I was sad but I'm a problem solver so knew this was going to be my best option time and money wise. It was easy being Jaden's passenger. Conversation was easy and made the long ride and situation bearable. He even had to sit in agonizing rush-hour traffic on I-279 towards Pittsburgh and did it with grace and humor. He took my car to my mechanic and we left it there after-hours. I then got a Lyft ride home. I made sure to tip him. Regardless of this being part of his job, it took 128 miles out of his day with a stranger to entertain. Oh, and BTW, the engine was locked up, dead forever. But the diagnosis came from my mechanic, someone I trusted, they let me keep the car there for the week til i could sell to salvage, and the car was nearby to clean out all my belongings. It was what it was and I think good choices prevailed. (P.S. I did upgrade my AAA for towing distance privileges for my current car). I am most thankful for Jaden, giving me time and helping with my options. read more

Castle Towing & Recovery - Towing Near Me - New Castle, Pennsylvania

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Three A's sent them to my house for flat tire mind you it's a pickup truck put spare on I immediately went to tire shop in new Castle got there with spare falling off and he used power tool to lower and raise which is a no no know I have to go to ford garage because he stripped the unit with a power tool read more

I had to have a vehicle towed from home to the repair shop. Called AAA which called Castle Towing. They sent out Scott to my home. He did a great job loading and unloading my son's vehicle and delivering it to the shop. Two thumbs up. read more

I left my meeting at lunch, then my key wouldn't turn to start my car. The steering column was locked, and I wasn't strong enough to turn it so the key would start. AAA called this company and they saved my day. A Friendly, energetic driver called to check my exact location, arrived within fifteen minutes and introduced himself. He jumped into the car, turned the key and the car was running! Then he explained what had happened, made sure I was ok to go, and I was off on the rest of my day. Thank you, Castle Towing. I appreciate your friendliness and professionalism. Good job! read more

DO NOT USE THIS COMPANY. Unfortunately we can't give zero stars. AAA dispatch sent them to winch our car out from sliding off of the road. We were told AFTER the car was winched out and on there truck that they would not cover this as AAA and I needed to pay before it would come off of the truck unless he took it to their place. They invoiced me $2704.00, 5 days later. The invoice given to me has charges for equipment that was not used, an employee that was not there, fees for cleaning the road, but there was nothing on the road. read more

Castle Towing came to tow my truck and provided excellent service! I would highly recommend them! Thanks Doug!

They were called by AAA to jump my battery. The tech couldn't find my car battery, and proceeded to incur $260 worth of damage to my car when he broke my light. I was standing beside him when he did it and immediately called in a claim to AAA. Castle Towing is impossible to get a hold of and finally (3 weeks+) after the incident, they denied my claim. This company was extremely rude as was the tech that damaged my car. Do not trust them near your property. Oh, and he never got my car started and left me with a dead battery to wait for a real company to come help me. Very professional. read more

OMG! Their logo is a Knight's helmet, and it's perfect...they really were knights in shining armor. We needed a tow and called AAA, and Castle Towing was dispatched to us on a Saturday afternoon. Our driver, Butch, was so patient and kind. He went above and beyond for us without a single word of complaint; even though our auto-problem caused a bunch of fluid to pour out over his truck. We will definately use Castle Towing again. Thanks, Butch!! read more

I contacted triple A to tow my car outta yard. And the driver ripped of my dog light and plastic cover. He was so cocky and didnt want to listen to anyone I've seen kids of got more common sense then this guy wit towing out a stuck vehicle. The manager is a joke I called them she said she would review the camera and get back to me but never did and it's been about a month now. Do not ever have your car towed by them if you care about your car. read more

On July 6, 2018 I placed an emergency tow call with AAA to extract my stuck vehicle on my property. AAA Service sent Castle Towing from New Castle, PA to my place, but the driver Chris refused to do the work insisting he would get stuck himself in the wet grass. Before he left I showed him exactly where it was safe to turn around. But rather than heeding his own advice and my request, he drove thru my soft lawn and plowed up a significant amount of sod and grass. He also left his careless disregard for my property on several other spots on exit. I contacted the Castle Towing Office Manager Sheri the next day, but she refused to respond to my call until I contacted AAA a second time to complain. And then she promised to come in person the next day to review her drivers damage, but never came, just blew me off, and left me to pay for the Castle Towing caused damages of $300 ... SO a warning to AAA members do not trust this Nick's Auto Body owned company. read more