We love Castle Cleaners. They have the best cleaning professionals who are very detail oriented while also working efficiently. We also have quite a few animals and they are always greeted by the Castle Cleaners folks which is very sweet. The prices are very reasonable for the value. read more

Ordered a deep cleaning. And that's what I got. It was amazing how much work got done. From baseboards to windows to floors and places I couldn't reach to dust. Truly hard work that I could never do. I am grateful. read more

If you want cleaning done right by a professional and reasonably priced; look no further. I live alone with a large breed dog, working as a full time professional. Things can get a little messy if cleaning isn't done regularly. I contacted Abby and she was very transparent explaining the amount of time it can take for a cleaning for a house so there's no surprises. She set me up with Joanna who showed up exactly when scheduled and worked wonders around the house. It was a lot of work, but she handled it like a trooper. I plan on scheduling castle cleaners for regular visits so I don't let things get out of control like this time. A squeaky clean house is easy on the eyes and mind. Couldn't recommend more! read more

CastleCleaners - Kitchen - Home Cleaning Near Me - Westlake Village, California

Overcharged by $50 for a move-out cleaning. Abby was apologetic but refused to refund the amount even though she acknowledged that it was their fault for not updating the correct charges on their website claiming it was a weekend. Update: Abby called back and agreed to reverse the overcharged amount. I appreciate that this business is ethical and provides excellent service by listening to their customer's concerns and responding in a prompt manner. read more

Great service and great response time. I messaged Kevin and he got to me immediately, and after hours, and had a tech out at my place the next day to clean the carpet. Paul was great and super helpful. Worked around the dog and even brought him in after he was done. read more

Castle cleaners got back to me immediately. They were able to come out the following day and they were way cheaper than I honestly expected. I was thinking because it was so cheap. It would just be an OK job while I was wrong. Estela & Omaira did a fantastic DEEP CLEANING. I will definitely have them back and recommend them to friends and family read more

50 per hour 2 people for minimum 4 hours equals 400. Abby answered the questions but discovered sounded good ends up double

Watch out for Kevin, he is triggered by dissatisfied feedback and responds with attacks which become quite hostile and racist. Background: I had originally hired Kevin for window cleaning when his business started. The service was acceptable at that time, nothing stand out in my memory. But a year or so ago, the window cleaning service clearly degraded as one of my screen's frame was broken beyond repair necessitating replacement. I did tell him about it at the time but didn't press the issue because I have life time, no questions asked, screen replacement with my window company. I did felt it was odd that Kevin was completely unable to remark with an apology. Nothing. I did spend my time calling my window company to request the screen be replaced. More recently, I gave Kevin's company another chance and hired for house cleaning. The service was acceptable, however at the end, I was contacted by someone offshore in requesting payment. I felt very uncomfortable with that having believed I hired a local company. (As an aside, I have had horrendous fraud on my bank account on more than one occasion resulting in my being extremely careful in not doing business with any company that is offshore. The reason of this is quite simple, I have no legal recourse with a company that is not based in the US.) I have never worked with a cleaning service that had billing in another country. I see no reason for this. I personally want no part of a cleaning service that has business functions in another country, especially when that involves my using my bankcard. Fast Forward to this week: I was just contacted by Kevin asking if I needed window service. I chose to respond to his email giving him the feedback of why I would never hire his company again, that, 1.) He never responded to the fact that I had a broken screen from his workers and 2.) I do not work with companies that use offshore services. For these reasons I would not be hiring him for any services. Kevin didn't appreciate my feedback of why I wouldn't hire him. From that moment on, he repeatedly sent hostile and attacking emails, in addition to referring to Asians as "thieving cockroaches". He called me "mentally ill" ...he called Asians cockroaches and Brown people. As a parent of an adopted son from China, it was beyond shocking to read this in an email to me. I have attached screen shots of his email. Sadly, Kevin doesn't realize that a customer has a right to be dissatisfied and as a result of that dissatisfaction, not hire his company again. A customer has a right to tell him the reason for the dissatisfaction. As a business owner, he can either chose to make it right, if possible offer an apology, or accept the feedback and move on. Verbally attacking with racist remarks to an ethnically blended family is unacceptable. People need to also be aware that a request for payment for services will be done by someone outside the US. For me, as well as many others, this is a hard stop because of the prevalence of fraud these days. Discussion of this shouldn't cause a racist tirade of Kevin referring to other ethnicities/cultures in egregious ways. For this awful awful experience I would recommend that you not hire Castle Cleaners, especially if you're not a gender or race that Kevin would feel comfortable working with. read more

Isis was our cleaner and was friendly, timely, efficient and a terrific cleaner. Castle Cleaners was super easy to schedule at the last minute when we had company coming. Great follow through and reliable service. I give 5 stars!! read more

I had Castle cleaning come do a post construction cleaning and window cleaning. They were prompt, courteous & professional. They did a great job. I will definitely use them again. Great communication and customer service. Highly recommend. read more

I hired castle cleaners for a move out deep clean and the job was not done as expected. I had a cleaner that came to the house on 9/5 and cleaned for ~3 hours. Because of my apartments schedule, I was able to go to the apartment on 9/19 to do an inspection. The "deep clean" was not done as expected. - kitchen sink dirty - dish washer didn't look touched - bathroom sink and tub dirty Castle Cleaners has a policy they'd do a re-do for free if contacted in 48 hrs but for people with non flexible work schedule, might be beneficial to look for a different cleaning service. I tried to work with Castle Cleaners as a affordable option (and since on yelp there were solid reviews) but my apartment is going to charge me $100 additional for everything that hasn't been cleaned. Not worth read more

This review is due for quite some time now. I had one of the best experience working with Kevin. He made sure that I'm happy with the job and then collected his payment. I do want to mention that I have contacted other carpet cleaning companies also, but Kevin has surpassed all of them. His main objective is to make sure that his customers are happy. Honestly, I have learned a thing or two about customer service from Kevin. read more

We used CastleCleaners for the first time and was very happy with the service. Our home cleaner was very thorough. We will definitely book them again next month for another cleaner. Very responsive with communication as well. read more

I booked a week before my appointment and no one showed up. I got a text message that they don't have anyone to clean my house and I have company tomorrow. Horrible experience!!! read more

CastleCleaners - Home Cleaning Near Me - Westlake Village, California

Book this company if you want them to reschedule you only to NOT SHOW UP. I booked a general cleaning because I had friends coming over and wanted that extra clean feeling. Friends were coming Wednesday so I booked this company to come Monday morning - they couldn't accommodate and told me they can do Tuesday. Okay.. that's fine! Still plenty of time. Tuesday morning comes along and at their arrival time, I get a text from Abby that the team was feeling sick but they will schedule a team to come first thing 8:30am Wednesday (the day I had company arriving) and I agreed! Trusting that they did their job of rescheduling and confirming with me ONLY after they had a confirmed scheduled team. She told me it would be an 8:30-9:30am arrival. Wednesday morning comes along and I wake up extra early to take care of the stuff I can before work - and they NEVER SHOWED. I kept calling and the only explanation I got was "they're not picking up, I'm so sorry I can't reach them" over and over again. I asked to speak with Kevin who has been helpful in the past, but was told "he's not picking up my calls". Seriously? Apparently they asked a team if they could come, NEVER got a confirmation, yet confirmed a rescheduled appointment with me. Most unprofessional experience I've ever had with a home service. If you book them, make sure you have a backup plan in case this happens to you. I missed an entire day of work because of how unreliable they were. P.S. I am a VERY patient and understanding person, but for something as basic as scheduling to be so obviously dropped, and at my expense, I have to say something. I asked them for proof that a team was scheduled, and never got a reply. Obviously the ball was dropped and here we are. read more

CastleCleaners - Conversation with customer service for their reschedule and then their no show. - Home Cleaning Near Me - Westlake Village, California

Fabulous service. Very thorough and arrived on time. On request, they washed the walls and ceiling too and cleaned the baseboards.

Selena and Christine were fantastic. They showed up right on time and worked diligently to clean every inch of our entire four-bedroom, three-bath house, which was long overdue for service. Friendly, thorough, hard-working. Would definitely recommend. read more

Wonderful experience ! Lourdes did such an incredible job. So easy to schedule. Definitely looking forward to my monthly cleanings ! read more

Hired for windows. Junior did a great job and was thorough, including in cleaning our skylights. Price was reasonable. Satisfied with the service. read more

Had a great experience with Castle Cleaners! They cleaned out our gutters with attention to detail and a high level of professionalism!

Castle Cleaners has always been wonderful to work with. My cleaning agent spent an entire day doing a deep clean for a move out/move-in and partial remodel and left the place sparkling. Every experience I've had with them has been positive. They are trustworthy, booking is very accommodating, and they do a great job. I'm glad that I don't need to look any further for a consistent and solid housecleaning service. read more

I would not recommend Castle based on my first experience. I had hoped that paying a premium to find a cleaner through a referral agency would ensure a seamless and reliable experience as we were on a tight timeline to prep the house for a birthday party. Unfortunately, that turned out not to be the case. The actual cleaning that got done was ok (not great, and certainly not "deep") and did not accomplish the full set of items we had asked to be completed for the reasons below. Late arrival - 30min after the stated arrival window had passed, the cleaner only then called to let me know she'd be another hour late. Ultimately, the cleaner arrived at my house 3 hours after the stated arrival time which was then 5pm in the evening. Not responsive - while cleaner was en route, did not answer calls. Calls to Castle agency number went to voicemail (they did eventually call back later). Unable to complete requested service - due to the late arrival, the cleaner was only able to partially complete the items needed in the 3 hours available before we needed to get our toddler to bed at 8pm. The cleaner did offer to come back another day to finish the job, but unfortunately it wouldn't work with our schedules before the birthday party, and there was no sense to have the job finished after the party. Again, we knew we were in a tight timeline and had hoped that going through a service would be a reliable option. Castle offered a 10% discount for the service, but that's not much consolation for a disrupted evening at the house and an incomplete job ahead of our upcoming party. read more

Attention for everyone who find cleaning service!!! Don't waste your time and book other company!!!! This company is very friendly when booked your service, but next days they not answer, not replay for everything.... I have book cleaning service before one week, I have big celebration and need prepare my house to guest.... But guys is not show up!!!! I was call to different numbers this company and not anybody is answer, later not anybody is text me sorry or we are apologizing.... Just forget about me!!!! I had big stressful in this day, bcz me and my wife with 2 small kids cleaning house by self!!!! I'm stay home and didn't go to my job!!! Thank you. castle Cleaners for amazing service!!! You terrible company what I have ever!!!! This is really 1 star!!!!!!!!!!!!!!!!! Man are you serious???? Please tell for everyone true!!!! You didn't call me!!!! you didn't text me!!!! Not anybody call me or text me same day or later for apologizing!!!! This not serious when you have a business!!!! I was text you on Yelp, I was keep voice message, I'm text you many times, I was call next day and next week, BUT NEVER have answer from you!!!! And for now moment your text me you have problem with your workers who have problem!!!!! This absolutely disrespectful for me!!!!! I don't delete any review from google!!! This is all my accounts !!!! read more

After seeing my review, Kevin, the business owner, contacted me via email to try to rectify the situation. He was very understanding, apologetic, and he offered to refund me 50% of the total cost, which was far more than I was expecting or even asking for. Though the cleaning wasn't fantastic and my experience was awful, I genuinely appreciated the fact that he reached out to me to try to make things better. He took the time to understand where they went wrong and assured me that he had talked to his staff to try to ensure that the same mistakes wouldn't be made again. I can't guarantee that you'll be satisfied with the cleaning service, but at least I can say that your experience won't be anywhere near what mine was. Thank you, Kevin. The customer service you provided made the whole experience sting a bit less. read more

Awesome cleaning services. Kevin and team were very responsive and the team member who showed up at my home was great! I will definitely use these guys again!! read more

Tried calling them a few times and before I could even finish my request the guy hung up on me, every time. What business answers the phone then hangs up on a customer mid-sentence? That raised major red flags. Will not call again. read more

GREAT experience with Daniel and the other gentleman that came to wash our windows last week. They did a thorough job and even made sure we did a final walkthrough before they left. We live on a hill with windows that are VERY hard to get to from the outside but they managed to get all of them which was very impressive! They were super nice and respectful of our house - they had no issues removing their shoes at the door each time they had to enter. I will definitely be using them again. read more

made an appointment through their website: one time cleaning for a x bedroom house at x square feet. general clean. i was provided a flat fee and estimated time to clean. received an email confirming my arrival window: 8:30-9:30 am on Friday. Then I get a text Thursday: Castle Cleaners charge per hour and could be more than what was confirmed via my customer dashboard on their website. also, arrival window is now 11:30-1:30. i think to myself "oh shit, i've double booked two cleaning services taht have the name castle in it! one company thats coming in the morning and this company, who charges by the hour that wants to come later in the day." NOPE. same company, just slipping in more costs and appointment times. when i took a photo of my dashboard and sent it to her, she said that information is not correct. OK so then why have a dashboard on your website that confirms appointments? My kid has been sick all week so I definitely have little tolerance today for bullshit. Maybe on a better day I would have given 2 stars. You need to align your digital POS system with your call center. read more

CastleCleaners - This is the information they claim isn't a confirmation. - Home Cleaning Near Me - Westlake Village, California

I found Castle Cleaners through sharing my inquiry through Yelp and it was sent to many other businesses. But what made me choose Castle Cleaners was not by all the other 5 star reviews but how the owner, Kevin, responded to a 1 star review. That 1 star review revealed more racism that the world does not need any more of but Kevin handled it with such grace. And me being a person of color, all the more wanted to support this business. Abby helped me book the appointment and she answered all my questions with detail. This is my first time hiring cleaning services but Kevin and Abby made the process so easy and made me feel very comfortable booking with them. Wendy was my cleaner today and upon meeting her I already knew we would be in good hands. Her smile was so warm and welcoming. She hugged my toddler as if we were already family and so it did not feel like she was a stranger at all. The job she did was amazing! It feels like a breath of fresh air. So beyond thankful for Kevin, Abby and Wendy for everything! read more

Castle Cleaners were great they go out of their way to make things right I will absolutely use them again when I need a cleaning service !!! read more

So I called this company after renovations on my home. I got a fantastic crew Cathy and Miguel - the best! Next time I asked for them but they were busy . I was assured the second crew was just as good. Well- no! Spent more money and got so much less done. Bottom line it all depends on the crew. By the way- company by a Kevin run super efficiently which is always a plus read more

Finding someone you let into your home and trust enough to dig into every corner is a pretty big deal. Apart from trust, a cleaning company has to do a job that many (like myself) are a bit more than anal about. My only experience with a cleaning company, that rhymes with schmandy, was so horrible I never wanted to deal with one again. But we needed a deep cleaning and I had to try, and I'm glad I did. I went through reviews of the local cleaning companies and reached out to a few folks. Kevin was the easiest to communicate with and was very professional. The other couple of highly rated companies in the area were a bit less responsive and difficult to nail down. We booked our appointment and Angelina saved the day. She was right on time, very attentive, great with our three dogs, and got everything done within the estimated time. I don't think I could offer any criticism of her or the work she performed. She did an absolutely great job and we're very thankful. We're looking forward to the next appointment! read more

We needed a deep clean before our in-laws came for a visit. Castle Cleaners was quick to respond, and booked me for an early Saturday cleaning. Glorivel (Not sure on the spelling) arrived on time and was a simply lovely person. She worked so fast and really turned some very dirty rooms into sanctuaries. I have no idea how she got my sinks so white! She also hummed softly as she was cleaning. This put my anxieties at ease for some reason. My husband and I have been joking that our apartment wasn't this clean when we moved in! I have only the one experience, but based on that, I would strongly recommend calling Castle Cleaners for anyone searching for a thorough, reliable service. read more

My sister in law recommended them and it's been great. So easy to set up a cleaning and we now have a monthly clean set up in our house it's so easy convenient and our cleaner has been great. Definitely recommend read more

I recently reached out to CastleCleaners to schedule a deep cleaning, and the team was very responsive via Yelp as well as text. I was able to schedule an appointment for the upcoming week. We worked with Isis, who was very polite, and did a great job of cleaning an entire house herself! It was a pleasure. read more

Great service, trustworthy, on time, went over and above, would definitely recommend , five star review

We had a one time deep cleaning done for our 4 bed, 2 bath house. Not only did the ladies that came do an amazing job, they were extremely kind. They checked in with us throughout the cleaning to see if we needed anything else done. The price was fair for all of the work they did. I couldn't be more thrilled with the service we received. I would absolutely recommend them. read more

Castle Cleaners are the best. Junior cleans our windows & solar panels. He is fabulous, kind, professional & even cleans the window tracks & screens. The solar panels & windows look better than the day when they were installed! I could not be happier with Castle Cleaners! read more

Had a great experience with scheduling - Abby was very communicative about potentially needing to shift days due to an unavailability on their end, and was also very accommodating about rescheduling when I notified her that I had tested positive for COVID. When the cleaning finally happened, Lourdes arrived on time and did a very thorough job. I will definitely be using CastleCleaners in the future! read more

I submitted a request to have my home cleaned and Castle Cleaners followed up with me quickly and professionally. Communication was great and the cleaning person was outstanding. Very kind and she did a wonderful job. It may seem like a luxury at times to have someone else come and clean, especially if you are capable of doing it yourself but I think it's one of the best things I've done. I just took a big think off of the "to-do" list. I enjoy coming home not thinking about everything that needs to be done. read more