Renee Gordon is by far one of the most helpful Insurance brokers I have come in contact with. Even…read morethough she was on vacation when I called, she helped me and got everything done very quickly. She was very caring and helpful. She took her time to explain the different plans and help me decide which one was best for me. I would recommend her to everyone, hands down.

Renee was very helpful in finding me health insurance when I moved down here. She provided me with…read morecompetitive quotes from multiple insurance companies and she explained the benefits and pitfalls which each individual insurance company. She found out if my doctor was in the plans and if they covered my medications. Additionally she keeps in touch every year when open enrollment begins. She also walked me thru tbe healthcare.gov process and made the process painless for me.

I've been using Ryan Insurance group for years!! Sara is…read morevery nice and professional and she goes above and beyond for her clients!!! Just love her !!

This review was from a horrible dreadful experience I had with this agency in the past. However,…read moreit was removed I am assuming because I used names? Either way all members of my household are not insured through another company other than State Farm all together. Horrible customer service, lack of communication or any follow up this office made me almost move all of my cars from SF to another agency all together. How I wound up at Cynthia D'amico's office : My stepdaughter went onto Statefarm.com and filled out the application for the credit card and at the end there was a "What else can we help you with" and it listed Auto, Home, Business etc insurance. So we just clicked the Auto button. The next day we get a phone call from Heather at Cynthia D'Amico's State Farm office. Heather give us a cost for my step daughter to be insured. We were so excited because the rate was significantly cheaper than what she is paying now. Heather even told us that if Kourtney could get a "Good Student" letter it would save her another $20 a month for the next 5 years. I then personally went into Cynthia's office and spoke with Heather and the supervisor Alex to explain that about 3 years she had gotten tickets up in Illinois, she got pulled over for no blinker but upon that stop she was cited with expired tags and no registration but this was her mothers vehicle. My Step daughter had hired a lawyer for these tickets and I wanted to be up front full disclosure and informed of this. They ran her license and said everything was fine. I then emailed Didi from the other State Farm office to request for all of our vehicles to be switched over to Cynthia D'Amico's office. Didi replied asking for me to please stay with her office and I replied to her stating that we were getting conflicting information and to please call us. To that Didi's reply was "I spoke with Angela and discovered your daughter was driving illegally. I would be happy to honor your request to transfer to another agent. It gives State Farm the opportunity to review your household when changes are made. They will make sure that your household is rated properly. Thank you for the time you where with my agency. Best wishes." but refused to return my call!! I then sent the email thread between Didi and myself to Cynthia since she is the actual agent and have her possibly look into why her staff and another SF agent was giving me conflicting information. It took her almost a week to respond and she responded "I spoke with a supervisor and because I am not the agent of record they were, unfortunately, not able to discuss all of the details of your account. I did, however, receive an email from the other agent, and she explained to me that Kourtney was driving on a suspended driver's license with expired tags. Unfortunately, with this new information, the other again would be correct in regards to insuring my step child. Also, if your policies are not Guaranteed Renewable, we could not guarantee that your household would not be affected. I hope this helps to clarify the situation. Please let me know if you have any further questions." I replied immediately that my step daughter has nor had ever driven illegally or had a suspended license and to please call me. I waited 6 minutes and called the office and was informed that Cynthia had left already I waited 24 hours and tried to get Cynthia again via phone and was told she was not in. At this point I called State Farm 800# which I explained that my step daughter has NEVER had a suspended license or driven illegally and the problem I was having with conflicting stories. The 800# put me on hold and escalated my call to which the lady said she needed to get underwriting involved. 45 minutes later I was told underwriting gave my stepdaughter the green light and that she was good to go and had nothing on her license! Any business that can not return a phone call within 24 hours is a shame!!! Especially when they email you with false information!!!

BELOW IS AN EMAIL I RECEIVED WHEN CYNTHIA PRESSED REPLY ALL…read more I know you guys have been on top of this. He is something else. Just continue to be polite....your emails have been perfect. It's all we can do. But we are not going to let him upset or threaten us. If he does not like our office, he can go elsewhere. You guys have bent over backwards. I just don't want a problem or bad review so just keep doing what you have been. Let's not poke the bear! Lol. Thank you I am the customer. It took multiple calls to get the policies correct, emails, etc. I made my decision to leave when i RECEIVED an email from CYNTHIA the AGENT. She hit REPLY all. When i responded i got a NON APOLOGY, SHE LEFT ME A LONG VOICEMAIL that she sorry she sent it to me. Really? No apology for slandering me. I made no threats. Yes covid is terrible, yes we have all suffered loss. Whatever happened to simple human decency? IN Reading some of the other reviews, including the FOUR that YELP hides in the mainstream is written by HEATHER K, who works at the agency. Still waiting for the EXECUTIVE customer service team to respond.

I initially signed up with them when I purchased my Harley motorcycle through the dealer. I've been…read morewith them for a few years, but every time it's time to renew, I email them to request quotes and see what they can offer. Unfortunately, I've never received a response--not once. It's clear they're not really working on your behalf.

Professional, knowledgeable, courteous and showed a real sense of urgency. She actually sent my…read moredocuments while on the phone with her. Unheard of service. She is an asset to your organization.

Frank Walker and his team are great to work with! They're friendly, responsive, and always take the…read moretime to answer questions and make things easy to understand. You can tell they genuinely care about their customers and providing a great experience. Definitely recommend Frank and his team if you're looking for an insurance agent!

For over a decade I have used the Frank Walker State Farm agency for a number of policies. They…read morehave always been efficient, knowledgeable, and quick. Recently, I had some major changes to do. With some types of policies there can be many government details to complete. Kathy at this agency just made the whole process incredibly smooth from quoting to application to document submission to payment submission to follow up. With so many businesses now days treating customers with indifference, it was so refreshing to find someone like Kathy that cares about customers. In addition, 5 years ago there was another agent, whose name I do not remember, that helped me when my new car dealer delayed getting my VIN into the state data base. That agent walked me through taking pictures of the VIN and sending to them so the insurance could go on and get into effect while waiting on the lazy car dealer to do their job.

Great service they are very helpful whenever I am needing some help with home insurance adjustments…read morethey get competitive rates. Carrianne May was a big help. highly recommended

My condo insurance almost doubled this year and I had to work directly with Allstate since Kristine…read moreGomez at Brightway wouldn't assist. I was able to get an almost $700 reduction in my policy but had to call Allstate directly. Very disappointed with Brightway and Kristine and would give less than one star if I could. Another example of extremely poor customer service and a company getting paid commissions with no service to the customer. I will be looking for a new agent - Allstate was happy to provide other agents in the area.

Thank you Solange Pelletier for the exceptional service we received during our call with you. Your…read morepatience and expertise are very appreciative. State Farm is fortunate to have you on their team.

I called around looking for insurance and talked to Anthony Rodriguez he was able to get me prices…read morethat were affordable and to my liking. He was prompt, respectful and made my insurance needs easy to get. Definitely made a stressful experience easy. I definitely recommend calling them up and asking to speak to Anthony! State Farm is the way to go!

I have been a customer of Harbor Insurance for quite a few years. This year they had to help me…read morefind a new car insurance company as travelers stopped doing business with them. Pauline was great she worked to get me an "A" rated company at a very competitive rate. She also tried to rework my home owners but because of where I live there was snot much she could do thegood thing is I am not with Citizens.