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Casual Living Leather

5.0 (1 review)
Closed • 10:00 am - 5:00 pm
Updated over 3 months ago

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6 years ago

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Arhaus - Dining room table

Arhaus

3.2(41 reviews)
6.3 mi
•$$$

Glen S. was amazing. We really didn't know where to start in furnishing our new home. He showed…read moreus several pieces that changed our whole perspective of what our home could be. I would highly recommend Glen to anyone who needs furniture! He was patient and respectful of our starting budget. I will be working with Glen from now on!

I had an extremely disappointing experience with Arhaus from start to finish. I worked with a sales…read moreassociate and two designers to furnish my living room, yet my couch was still ordered incorrectly. After waiting eight weeks, it was delivered in the wrong color, and the fabric itself was defective and pilling. I went through the process again to select a new fabric, only for the replacement to arrive with two completely different couches; one correct and one entirely wrong. This level of error after months of delays is unacceptable and shows a serious lack of quality control. Unfortunately, this wasn't an isolated issue. Since purchasing multiple items for my home before moving in (I've been living here since October), I've consistently received defective or incorrect products. I've had the wrong sofa delivered twice, a dining table delivered three separate times with defects, and a recliner that arrived looking used with worn leather. What's even more frustrating is the complete lack of communication and follow-up. I've called multiple times asking for the manager, Alex, and sent emails to team members I previously worked with, but received no response. I was also promised follow-up from Dean, which never happened. After spending over $20,000, I still don't have what I originally ordered months later. At this point, I've lost all confidence in the company and am demanding a full refund. If this isn't resolved promptly, I will be disputing the charge with my credit card and continuing to share my experience publicly. Completely unacceptable experience Also, upon reading your other one star reviews, I see that you are asking people to follow up with you rather than you following up with your customers. Are you kidding me? Lazy!!!!!!!!!!!!

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Casual Living Leather - furniture - Updated June 2026

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