I had an extremely disappointing experience with Arhaus from start to finish. I worked with a sales…read moreassociate and two designers to furnish my living room, yet my couch was still ordered incorrectly. After waiting eight weeks, it was delivered in the wrong color, and the fabric itself was defective and pilling. I went through the process again to select a new fabric, only for the replacement to arrive with two completely different couches; one correct and one entirely wrong. This level of error after months of delays is unacceptable and shows a serious lack of quality control. Unfortunately, this wasn't an isolated issue. Since purchasing multiple items for my home before moving in (I've been living here since October), I've consistently received defective or incorrect products. I've had the wrong sofa delivered twice, a dining table delivered three separate times with defects, and a recliner that arrived looking used with worn leather. What's even more frustrating is the complete lack of communication and follow-up. I've called multiple times asking for the manager, Alex, and sent emails to team members I previously worked with, but received no response. I was also promised follow-up from Dean, which never happened. After spending over $20,000, I still don't have what I originally ordered months later. At this point, I've lost all confidence in the company and am demanding a full refund. If this isn't resolved promptly, I will be disputing the charge with my credit card and continuing to share my experience publicly. Completely unacceptable experience Also, upon reading your other one star reviews, I see that you are asking people to follow up with you rather than you following up with your customers. Are you kidding me? Lazy!!!!!!!!!!!!

Glen S. was amazing. We really didn't know where to start in furnishing our new home. He showed…read moreus several pieces that changed our whole perspective of what our home could be. I would highly recommend Glen to anyone who needs furniture! He was patient and respectful of our starting budget. I will be working with Glen from now on!

Very nice staff with a wonderful assortment of statement and classic pieces to choose from. Store…read moreis not so busy so personalized help is very appreciated.

Blonde woman at the front was just terrible and tried to charge us full price for an item when the…read moretag was clearly marked half off. Then proceeded to make a fuss about my friend and I purchasing two items separately when I already explained the split before she wrote them up.

I attempted to return a faulty item today. They told me I couldn't because I bent it. I bent it…read moretrying to put the lid back on it, which was impossible to do. They made it sound like it was my fault. I call that very poor customer service!!!! I have spent thousands of dollars at this store and have always highly recommended it. I will never step foot in there again!! I will tell my many friends in the area about the horrible customer service!!

We were referred to Marie Antoinette's by 2 family members. So glad they told us about this…read morewonderful and unique store! Working with Deb was a dream. She knows design! In one afternoon we furnished our entire new condo! Highly recommend shopping here!

Excellent collection of high end Mid Century Modern furniture, lighting, art. Everything there is…read moresourced and authenticated. Highly recommend for anything looking for fun or for purchase.

Straight to the point when it comes to Avantgarde furnishing!…read more I wanted to surprise my BF with a remarkable timeless piece, and I did. The vast majority of the household decor Mike's got at his store, makes it a must-go to the lovers and fans of the peak era when design holds its best.

BUYER BEWARE: THERE IS NO CUSTOMER SERVICE, ZERO, NOTHING. AGGRAVATION PLENTY!!! Ok, so long story,…read moreshort: We ordered two hutches and a credenza for our NY home. The credenza came in good condition. The hutches came damaged and were returned. Delivery #2: same thing except that Baer's delivery service is now trying to deliver the same EXACT pair again! The salesman who sold these items to us, Alex, said to my husband, "I'm just the salesman. You have to deal with customer service." The manager of the store, followed up, once, and that was it. No customer service rep responded, and neither did corporate when we contacted them. I will never purchase from this store again, ever.

Deborah was extremely personable and knowledgeable. We went in with my grandma looking for options…read morefor a new bed and she took her timing showing us different options for what she needed. Super helpful, patient, and kind in answering our questions. Thank you Deborah!

Florina is an amazing Decorator, Salesperson, Providing Exceptional Design suggestions…read more. Excellent Customer Service, Quality Consignment Furniture, a little overpriced but don't be afraid to make an offer.. it is consignment after all..check back often as home furnishings are constantly updated

The owner was very helpful and excited to take my items. The furniture was picked up at my home on…read moretime and delivered to the store. I visited the store and was very pleased with the placement in the store.

Do not go to Bassett to buy furniture, their quality is poor and the customer service is even…read moreworse. Jill was the sales lady who sold me the couch, It's been two years and the fabric is literally ripping in the seams, I went and showed her the picture she told me the fabric has now been discontinued, and if they don't have anything, then I'm out of luck. I told her it's only been two years the couch Fabric should not be tearing, and why is a fabric out of stock within two years she replied that's the business and if they're out of stock, you're out of luck, very nasty and very rude. When I said, it's been only two years, she said well not our problem, that's the service department. Avoid Bassett Furniture at all cost.

Do not go to Bassett for furniture in Palm Beach Gardens. I thought I was getting a good product. I…read morebought a Tidewater bedroom set in 2022 costing around $5,000 from Jill R. (no longer there). Warranty on the wood is 1 year. Don't buy the 5 year $400 Guardian Protection plan which is useless and a waste; only covers accidental damage. Anything that breaks or damaged is not considered accidental. Nothing is covered. The support slats on the bed broke and the mattress collapsed to the floor with my daughter in the bed. I live in a humidity controlled home. Instead of making good on the $250 slat cost refund, since I had bought an adjustable frame and didn't want the slats replaced for fear of breaking again, they would rather have me write a bad review. Poor quality, poor customer service. They do not stand behind their products. Manager's comments are "I can't do this"; "I can't do that". Don't let them fool you! Do not buy from Bassett!