After a recommendation, I took my 18month old Rottweiller to Pets @ home groom room today In…read moreStaines, What a fantastic experience for both me and my boy Bruce today. He's usually groomed elsewhere every month and it's a bit of a worry as he's always nervous And a lot of groomers are a little frightened as he's a big boy. The lady was absolutely fantastic from the minute we arrived with him, fluffing around him, very confident with him and very loving, she was speaking to him and petting him, letting him smell her and making a real fuss.. which he loved!! when I picked him up he was full of beans, with the big rottie smile and bouncing.. oh he had had lots of fun !! He was singing whilst the blow drier was on.. which she found so funny !! My Bruce is my baby and so loved And I'm sure we all worry about our adored pets.. I would recommend Staines branch without any hesitation. I booked again straight away and asked where I can leave a recommendation as I'm sure for any responsible pet owner it's always good to know your loved pets are well looked after and most importantly .. happy... and so reasonably priced .. of course he had everything !!! He looks and smells Devine !! Thank you so much xx

This company is great. First agency in the UK and they really are first class. Lovely, professional…read moreoffice staff and fantastic carers. David is fantastic with my three girls who really enjoy going to stay with him. They have just won a National Award as Best Home Boarding Company. Well deserved. I am sure all companies receive poor reviews, even the best obviously! Congratulations and Thank You!

I would never use this agency! My dog went in full of energy and came back traumatised and with a…read morepuncture wound caused by a dog bite between the shoulder blades and 3 seizures within 9 hours. I was assured by the company that the carer would not have any other dogs! It took my dog 3 weeks to recover and at 10 years old we were lucky she didn't die!! The carer denied having another dog and called me a liar. I have since heard others have had bad experiences too. I guess its all about financial gain and not about dog lovers!!.