Our cruise stopped in Catalina for the day and our group booked jet skis in advance online. Upon…read morearrival to the jet ski office the staff had us sign waivers (for those who don't do it online) and then shuttled us to a barge a few minutes away from the pier where the Sea Doos were located. After a safety talk and do's and don'ts we were on our way! We all had a fantastic time, although my son's jet ski died on him and he and his friend had to get towed back. They gave us extra time because of this which was nice. A must do if you're in Catalina!

They yell at people who paddle boat and kayak in the area where they actively dock boats/yachts…read moreetc. even though they have them in the same area, they're disrespectful and harass paying customers. They need to start docking their boats in different areas because it's very dangerous for people doing other activities. I'll upload a pic of one of the guy who was yelling at my group. If I could I would give a 0.

Went to rent bikes here and the service was awful, especially from the older woman who I believe is…read morethe owner.\ She suddenly yelled at my child and me for no reason, telling us not to ride on the sidewalk--even though we were still at their rental station and hadn't even taken off yet. I was literally standing still, explaining to my child how to pedal on the back seat, and she shouted as if we had already done something wrong. It was completely uncalled for, and the tone she used was harsh and rude. Considering it was my child's birthday, the experience was even more upsetting. I looked at her and ignored her because the last thing i wanted was to go off on her on my child's birthday. That was the first and last time I will ever do business with them.

We checked out a few other shops before coming in, while we didn't encounter the friendliest…read moresalesperson, it did have the best price and a large selection of regular bicycles. We rented a tandem to try it out since we were avid cyclists back home. The tandem had zero power when going uphills, but otherwise it was a fun experience.

Not sure why this place has such bad reviews…read more Worker was very friendly and helpful. My dad rented us bikes for 2 hours. They charge $30 per hour or have a whole day deal for $90. Riding the e-bikes themselves ...is an experience. It was very scary at first for a first timer. Once you get the hang of it, it can be pretty fun. Just be careful going down the steep hills :( Everything went well. I'd recommend this place. They even let us leave our things inside the shop while we went on the bike ride. They also give you a map of the trails where you can bike and around how long it will take you to go around the trails. If I can do it as a scaredy cat, so can u! Just press the gas button, don't pedal LOL

We've rented e-bikes from here twice in 2024 and it was fine. Price was $30/hr per bike…read more Our first experience in January was for 2 people for 2 hours and it was a fun and basically flawless experience with no complaints. They were basically the only e-bike shop open at the time Our most recent experience in November was for 4 people for 1 hour and there was a bit of a hiccup. Three e-bikes were identical and one was different. Two of the identical e-bikes basically drained of their battery after about 10 mins of use on the scenic trail. The bikes began to recharge after being ridden on flat/downhill roads but this impacted our ability/comfortability to go uphill again and changed the routes we were able to take. The one identical e-bike that didn't have power issues, the back break seemed kind of weak and questionable A few tips if you plan on renting from them: check the battery of the e-bike when you power on and also take a test ride up & down the street and be sure to verify that BOTH breaks work before you ride off

Renting Ebikes really made our visit to Catalina so much more fun! It was scary at first because it…read morewas my first time but I had a blast . Getting them was super easy and they gave us a map to follow . Overall highly recommended

Husband and I decided to rent electric bikes to explore Avalon. We did the full day for $70 each…read more We went around Avalon in about 2.5 hours. Took some nice selfies and had a good time. We ended up returning them early because we were going zip lining and they had said they would give us 2 free hours next time we were there which I thought was really nice of them.

It was a great experience! Would do it again for sure. Yvonne was very knowledgeable and helpful…read moreguiding our excursion.

The trip was great. And let me add my name to the other fans of Yvonne. She was a great tour…read moreguide and handled all the details with a smile. And she took this photo. I highly recommend this experience.

Warning: don't be stupid like us and assume all rental places on the island are the same. There's a…read morereason this place has such negative reviews. We picked up a cart on a Monday morning when the island was basically empty. The customer service was absolutely terrible--cold, rude, and dismissive when we started to ask questions about where we should go and any tips or recommendations, even though we were the only people in line. We were shown the "typical" route and told it wouldn't take more than an hour as long as we didn't stop too long in one place. I can verify that is absolutely not true, and the entire route will only take one hour if you drive straight through and never get out of the cart. Our entire trip took 2h 8 min since we stopped to see a few things and one of the streets on the route was closed due to road work. When we returned the cart, we were charged for the two hours (fine) but we were also charged a "late fee" of $1/min for the extra 8 minutes. I mean, come on--we were the only ones renting from you that day, and we had to turn around because the route you showed us was closed! If possible, rent from one of the other places on the island. I can't verify that they're better, but I know their customer service can't be worse.

On the day of our Catalina Island visit this place was our only option since their competitor was…read moreclosed "due to a birthday celebration". They have two locations on the island and it's really a wonder why with the amount of golf carts on the island that there are only two main rental companies. Not only that, you know that there is a monopoly for golf cart rentals when the cost to rent a golf cart is more than a typical car rental. Also, I think the city of Avalon and the Catalina island ferries are both in on this monopoly (you cant bring electric scooters to the island and there's a charge to bring bikes). Any ways, expect to shell out $75 for two hours and no one offers an all day rental option. They would have gotten 1 star but we got a small bag of taffy for returning the cart a few minutes earlier. Customer service is decent.

This was one of the worst customer service experiences I have had with a bike shop…read more 2 Peaks Bikes advertised and photographed a 2025 bib but shipped me the older 2024 version instead. The difference is obvious, and I provided clear photo comparisons. Staff admitted by phone that the wrong item was sent. Despite acknowledging their mistake, they refused to accept a return and attempted to hide behind a final sale policy. They then asked me to pay additional money to receive the correct item that should have been sent in the first place. A final sale policy does not excuse misrepresentation. When a business sends an item that is materially different from what was advertised, that is the business's error, not the customer's. Blaming the buyer while admitting fault is unacceptable and unprofessional. Rather than taking responsibility, this shop chose to argue, deflect, and shift the cost of their mistake onto the customer. I will be disputing the charge and sharing this experience publicly so others are aware. I would strongly recommend shopping elsewhere if you value honesty and accountability.

I brought my bicycle in for a tune-up and a flat repair. Service was great - communicative and…read morethorough. Look forward to coming back.

We trusted this shop to fix my son's bike, and after keeping it for nearly 3 months, they still…read morecouldn't repair it. Instead, they handed the bike back with broken wheel parts and charged us a ridiculous $200 "service fee" for absolutely nothing. What exactly are customers paying for here? Months of wasted time, zero results, poor communication, and damaged parts? The customer service was terrible. The staff acted inexperienced, unprofessional, and completely unable to handle a simple repair or communicate honestly about the situation. Charging customers after failing to fix the bike is unacceptable. We left with the same broken bike, missing time, and an extra $200 bill. I would absolutely not recommend this place to anyone. Save your money and go somewhere that actually knows how to repair bikes and treat customers properly.

TL;DR E-Ryde SUCKS and so does the ebike brand SUPER 73…read moreE-Ryde is a flytrap for kids. They have all the coolest brands. Some brands are better than others. My son wanted a Super 73. Begged! A $3,000 bike. I asked a different and trusted bike shop nearby about the brand. Bad product, low quality they said. Bad support from the company. You might get lucky and get a good bike with no problems OR a key part like the controller breaks or the motor and it sits in the shop. This is exactly what happened. The controller broke within the first two months. The motor went in mid December. December 18. We got the bike back on February 21. E Ryde over promised and under delivered on the arrival of the part and when the work would be done time and again. The initial turnaround time was roughly two weeks. The bike was under warranty. Could put in the claim for the motor or get it fixed that day - but full price. E Ryde had motors on hand in the shop. Seems to me they should replace the motor up front and then submit the claim. But that's not how they conduct business. That's up to them. I don't like it. Some basic things on the bike were broken. The kickstand. The nuts on the front axle fell off! The left one is different than the left one! The nuts, screws and bolts are proprietary to Super73. I can't just go to Ace Hardware and get new ones. I told them to fix the kickstand on December 18. When I finally came to pick up the bike in February the screw fell out as the employee was taking it out to give it to me! They were going to charge me $40 for labor. Their labor costs are high. When we brought the bike in on December 18 we got hit with a $50 assessment fee and then $75 labor on top of it. Add insult to injury they mis-diagnosed the issue. Super 73 eventually admitted the motor was out of stock. E Ryde defended that. "Super 73 is a popular brand," they said. Ford is a popular brand, they don't have basic parts not in stock. Super 73 let us know the claim came in from E Ryde on January 7 - three weeks from when we first brought it into the shop. I can't tell if E Ryde is incompetent or trying to string us along so we eat into the 1 year warranty. Once the warranty expires we'll be paying about $500 for the motor if it goes again.

Bought a Velotric online, with seat, post and mirror extras, to be built for pickup in shop. The…read moreconfirmation said they'd email me with instructions. No email after a week, so I emailed to ask the status and was told the main extra (shock absorber post) was being shipped there and would arrive within a week, and asked me to pick it up and bring it back in when the part arrived. I wrote back that I don't drive unless I have to (medical), have never ridden an e-bike so would be transporting it home to learn to ride it, and so asked him to store it until the part was in and it was a full build. Scott accommodated, and I got a fully built PERFECT bike for me yesterday. Scott helped me load it into my SUV (a tight fit, so grateful for his help) and I shook his hand. Got it home, unloaded it, and am more than excited to learn a new healthy habit. Thank you, Scott!

We purchased a "brand-new E- bike" from this shop, but upon closer inspection, several parts…read moreappeared to be used -- including the Display. When buying something advertised as new, you expect exactly that. We're disappointed and feel misled. Would strongly recommend inspecting any bike thoroughly before leaving the store. We won't be returning. Not to mention the amount was $3,000 yet zero customer service.