I wasn't happy with my PT in Huntersville; I finally found K2 and very happy that my search came to…read morean end. Holiday, my therapist is innovative, young, and full of new knowledge. I appreciate the willingness to work w/my challenges. Kevin's unique attitude with different clients is truly a blessing to notice. Kevin does my dry needling and has given me understanding about my tone and spasticity. I look forward to my stretching. :-) Sara

So I had shoulder surgery in December of 2021 and have been going to this great group of physical…read moretherapists since then. Normally I'm not a big fan of PT as I feel I have so much to do with working and family responsibilities. Let me just say that the entire office from the front desk to the therapists themselves are awesome! I ask a lot of questions during my visits and everyone is so helpful by explaining the reason for an exercise and what it will do to help my recovery. K2Sports has changed my mind on PT as a whole as I realize they're there to help me get better and I truly feel grateful my surgeon sent me to this team! Thanks so much Michael & Zach! I appreciate everything you've done to get me back on track! *Will work for ice and I know-- 3 sets of 10!!* A. Osborne

My husband and son both see the practice. Dr Hardee is great! Andrew has built a great relationship…read morewith my son and earned his trust. Which is so important for a kid with PTSD. My husband also sees Andrew and Brooke. The best part about this practice is you know whomever you see you're going to get quality care. I'm so grateful I found them as soon as we moved to NC 8 years ago.

Denied care over vaccine. Brought my daughter in for appendicitis. They never mentioned they ONLY…read moresee children FULLY vaccinated. Not on the phone when I made the appointment nor in the paperwork they provided when I arrived!! We were taken to an exam room, where the nurse asked if we were current on all vaccines and I said she wasn't. The nurse said the provider would not see us if she wasn't fully vaccinated. Then, she left and the front office came in to the exam room and asked us to leave. They escorted my 14 year old daughter out of the exam area!! No questions on why my daughter wasn't fully vaccinated nor care. If you want to have the opportunity to make these decisions for yourself, and don't want to have your child escorted out of the exam area for not being fully vaccinated to their liking - find another provider.

I cannot say enough good things about this practice. First, I have never waited more than 5 minutes…read morefor any of my appointments, ever. I'm pretty sure that is unheard of. The triage nurse, Jennifer is seriously the nicest most helpful person when scheduling appointments or if you just have questions, she is the best. Krista was my ultrasound tech, and she made me feel so calm and relaxed. Every midwife I had an appointment with was so personable and kind (Especially Amy). These women really and truly care for their patients well-being. They treat the whole person, not just the pregnancy. I am in tears as I write this because we are moving for my husband's job out of state, and I am so upset I cannot deliver my baby with one of these women. You will never regret going here, I promise.

I recently scheduled my annual check-up for this location. I decided to use midwifery care because…read moreof the increased personal attention and openness to non-traditional / homeopathic treatments. My first appointment last year was exactly what I expected / wanted; however, this year, I guess due to combining with another practice, the staffing is lower and they are not able to provide the same level of service. I arrived 10 minutes late to my appointment (traffic and life). I called on the way to let them know that I would be late, but was on my way. I was told that there was a 15 minute window, so I should be fine. I interpreted this to mean if I got there within 15 minutes of my start time, I would be fine. I arrived 10 minutes late, and waited to check in. The receptionist was checking out someone and had a very lengthy conversation. I asked the other lady behind the desk was that the only place for me to check in. She confirmed that no one else could help me. Once it was finally my turn, I was told that I was 15 minutes late and could no longer check in. I told her that I had arrived 5 minutes earlier, had been waiting and was told via phone that I could be seen as long as I got there within 15 minutes. I was asked who I had spoken to, I did not get the persons name, but was consistently asked for that name as if: #1 I was not telling the truth, or #2 knowing that name would magically get me in for my appointment. The receptionist tried to go back and speak to the midwife on call and said that it was actually only going to be a 15 minute appointment, she was already running behind and would not be able to see me today. I could understand this policy if it had been explained to be before (I've been a Novant patient for 3 years, never heard this before) and if I had never had to wait to see a doctor / midwife before. Never in my time going to the doctor have I been seen exactly at the time of the appointment or not been asked to wait 10, 15 or even 20+ minutes to be seen. Also, having driven from Charlotte specifically for midwifery care, I did have an anticipation of an appointment longer than 15 minutes (my appointment last year was 30-45 mins.). The receptionist then asked if I could wait around, get lunch and be seen at 2pm. While I appreciate her attempts to help me, that infuriated me more because there was the assumption that I could just hang around until the doctor was ready. No, I cannot wait that long, I had to go back to work. Again, I acknowledge that I was 10 mins late; however, I do not feel that staffing structure and procedures are adequate to meet the needs of the patients. I let the receptionist know that I was changing caregivers, because I did not appreciate how this situation was handled...had to overcome several obstacles to get there and expected better service care from Novant and from a practice centered around midwives...or just one midwife...which is all that is left.

Back in September, I had a remote break in my hand. This occurred on a Saturday and by Sunday, it…read morebecame obvious I needed an X-Ray, Tried three Atrium Health Urgent Cares and three Novant Urgent Care Units and while most had the facilities to perform X-Rays but did not have technicians to run the equipment or radiologist to read the X-Rays on Week Ends. I remembered Iredell Memorial has just opened a medical facility in Mooresville and an Urgent Care was one of the units. Great service and open 24/7. Went back the next day and picked up digitalize images of the break in my hand so that I could give them to my primary Physician and later to the Orthopedic Surgeon. About a month ago, I developed an abscess due to an ingrown hair in a sensitive area that needed to be drained. Again, great job on both the initial visit and a second one to change the dressing three days later. Great through staff and very professional in an uncrowded relaxed atmosphere. The question is would you refer others to this place, and I've already done that twice. IT's not crowded now but as more people find out about this gem, I'm sure that the word will spread, and it will get very busy. My wife retired from the ER at the main Iredell Memorial Hospital Campus in Statesville and it was always very hectic. This is a great addition to Mooresville Medical needs.

Some of them pretend nice but they are not nice to patients: patients treated like annoying…read moreproblems instead of people who need their help. Being a caregiver is a job that requires compassion. If you don't have it it's time to find another career.

My husband has been going to this doctor for years. He is a great patient. Recently his insurance…read moreplan changed. Even though the doctor is listed under the insurance plan this family practice said they want file it. So, the patient becomes a financial issue and not a valued customer and not worthy of the care? Sad but this is what healthcare has turned into.

Terrible customer services, I couldn't make to my previous appointment. They punish me for that and…read morewouldn't let me set up my new appointment. This is terrible for a business as well as a doctor. They should be shame for doing this to a sick customer. Don't waste your time here. These people have no feeling for u as a human.