I want to share my recent experience, which was not only disappointing but incredibly stressful…read moreduring an already emotional time. From the beginning, it was difficult just trying to get in touch with someone. Most of my calls went unanswered, and when I finally did speak with someone, I was met with conflicting information. One person told me I needed proof or confirmation of pregnancy, while another said I needed a referral. Which is it? The lack of consistency was frustrating and confusing. I submitted clear documentation confirming my pregnancy -- paperwork that explicitly stated it, and I even had it faxed directly from the referring practice. Still, one nurse claimed it wasn't proof, which is baffling. I didn't make up the letter. Then I was told my labs weren't sufficient either, even though they clearly showed my HCG levels and included the other practice's information. All of this back-and-forth over the course of a week took a serious toll on me. For a woman who is already anxious about her pregnancy, this kind of disorganized and dismissive treatment is unacceptable. By the end of the week, I told the last person I spoke with that this felt like a sign not to trust this practice. Something clearly wasn't aligning -- it should never be this difficult to receive care. I sincerely hope this feedback is taken seriously. No one should be made to feel this way when trying to access healthcare, especially at such a vulnerable time.

Julia Icard, who I have seen twice for womens issues has a very personable approach coupled with…read moreprofessionalis. She is attentive and does not make you feel rushed. The impression is that she actually cares.

It is an excellent place for Primary care, with courteous staff and very attentive love of their…read moreNurse practitioner. Um, get rid of the timer outside the office. It is kinda rude and makes me feel like just a number.

Good staff as well as doctor. Been seeing them for decades. Friendly crew. Personable. Understands…read morewhat I'm up against as a public servant.

This moment, one month ago, means so much to us. These are the ladies who cared for us…read more@naturalbeginningsnc They sacrificed their sleep, time, and being at home with family. It's hard to find words to express our gratitude. The amount of care and the intentionality that each one showed us was amazing. Beyond five stars. We feel like we gained a new family! Midwives & doulas are one of a kind. These ladies are genuine in their care, noticing the details, and quick to respond. They stayed with us through each wave of contraction. They catered to any need whether it was a cold, wet rag,water, or check heartbeat. They knew the best positions to move into for each stage of labor. They encouraged and coached us in each moment. They surrounded me in protective care and cheered me on as I pushed. They coached Ed in catching Bo. They tended to every need. They cleaned up any mess... Held me. Comforted me. Reassured me. Gave us sound wisdom during the long hours. Even found moments to laugh. Best and most of all, they believed in us! They trusted in the process. They believed in us as a family, and we had the honor of delivering at the birth center. I'll always cherish this memory. @statesvilledoulaandlactation #babypeel #doula #midwife #nurse #naturalbirth #birthcenter

Wow I could give birth here 10 More Times it was sooo…read morepleasant and peaceful!! All the staff workers were sweet and caring . They care about your concerns and wishes . Answered all my questions . I had the best and most peaceful birth delivery. I had my music and yummy foods and my midwife was there in case I needed her but since she saw I wanted peace she was letting me do my thing haha it was so so great !! 10/10

The staff were all kind and helpful and helped me check in as they saw that I was not feeling well…read moreand I needed assistance. I really appreciated that because I was not thinking at my best. Brian Jammel saw me and was very empathetic and caring. He recommended a medication and said this would immediately help with the symptoms and make me feel better. He offered a prescription card through Pfizer and said there were times insurance didn't cover the medication and to use this card if I needed it. I really appreciated this because I would not of had the funds to pay out-of-pocket for that medication. As it turned out I needed the card as my insurance did not cover it. So thank you so much for that. Brian was very caring and made sure I didn't have any questions before I left and took very good care of me.  I highly recommend this  urgent care.

Brian Jammel is the G.O.A.T. Excellent staff. Efficient…read morecare. Prompt, thorough, and unimpeded. Been here multiple times for a multitude of issues. Each time it was friendly, professional, and exceptional teamwork. Urgent care that is urgent and caring. Something they aren't able to do, few and far between, they have the recommendation for it. I have yet to be steered wrong. Shout out to my PCP, Tamara Surey, for recommending AFC to begin with. 11/10

The reception here is polite and professional. They always answer any questions I have about my…read moreinsurance benefits. The nurses always answer any questions I have about the service they provide. The doctor I currently see is Dr. Hemby and she is a good doctor. I feel like I can easily talk to her and tell her any problems I am having. I have seen other doctors here as well when she is not available and they are all very nice as well. I recommend this doctors office. I have not had any issues being a patient at this office.

I liked my physician but the rest was a mess. They would schedule you for labs but when you went in…read morethe lab in the office had no record of the order. The scheduled me for consultants which I had specifically declined. If you are late for appoints or miss you are in danger of being fired from the practice.

My husband has been going to this doctor for years. He is a great patient. Recently his insurance…read moreplan changed. Even though the doctor is listed under the insurance plan this family practice said they want file it. So, the patient becomes a financial issue and not a valued customer and not worthy of the care? Sad but this is what healthcare has turned into.

Terrible customer services, I couldn't make to my previous appointment. They punish me for that and…read morewouldn't let me set up my new appointment. This is terrible for a business as well as a doctor. They should be shame for doing this to a sick customer. Don't waste your time here. These people have no feeling for u as a human.

Well, I am always honest in my reviews. Unfortunately, I have to admit I am not a big fan of the…read morepractice as a whole. Most of the front desk people are rude and act like patients are an interruption of their work rather than the reason for it. Some other staff aren't much better. Most of the time at other offices/practices (such as specialists) I, as a patient, I feel like a number when there rather than a person... a person who really matters to the doctor; perhaps better said, I feel like my overall health and my healthcare concerns really matter to Dr. Hamilton-Brandon. Dr. Hamilton-Brandon is compassionate, caring, kind, and very smart with treatment(s) and her practice of medicine is the best healthcare I have ever had. Unfortunately, I can't say much positive about the practice as a whole, but I certainly do think the best assets are the physicians, and for me, Dr. Hamilton-Brandon is at the top of that list. I have also seen another physician a few times at Northeast when my physician has been out of town. I also was provided excellent care and treatment. Sometimes it's the little things that make the a difference. When I saw the other provider while Dr. Hamilton-Brandon was away, She found time to call and check on me to see how my injury was since she wasn't there when I needed treatment. Forrest Gump said "life is like a box of chocolates, you never know what you're going to get." Unfortunately the same can be said for the medical office assistants/nurses and other non-provider staff there...I call it "nursing roulette." Lately, I never know who is going to call me back and take me to the examination room, but I know the care from my provider will always be excellent. Some people complain about wait times at a doctor's offices; however, these are some of the same people who will demand to be seen [worked in] on a day when they are sick! I wonder how a doctor could be running behind schedule. I am amazed that people willingly and without complaint stand in line for hours to get the latest iPhone, iPad, or other similar gadgets. People will stand in line for a new movie on the night it premieres, or to get a great seat at a concert. In my opinion, good quality healthcare from a caring, compassionate provider is worth the wait. To be honest, it's sad to say, but there are very few doctors like Dr. Hamilton-Brandon left. My insurance company sometimes seems to have more power than my physician. I have read articles that report hospital employed physicians seem to be under seemingly impossible goals (aka: quotas) to get patients in and out the door spending a disproportionate amount of time on minutia which saddens me. I read an article a while back that discussed many hospital-employed physicians have or very little (if any) input to who is on their team. A physicians input should be a deciding factor when choosing a "right hand" person such as a nurse or medical office assistant. I couldn't imagine having my assistant or secretary chosen for me. [Disclaimer: I am not aware if this is the case with Catawba Valley Medical Center]. To summarize, If you have a physician like Dr. Hamilton-Brandon I would encourage you at some point in your next visit to let him/her know just how much you appreciate them. If you don't have a provider like mine, get an appointment with her or find a primary care physician like her (which, in my opinion, will require a great deal of prayer or a great deal of luck, likely both) before it's too late. I Patient-centered focused care and bedside manner is quickly being devoured by the incestuous beasts of insurance companies share prices and hospital's bottom line. This is making the new face healthcare "profit-centered" rather than "patient-centered".

Northeast family practice poor front staff hung up on three times called for over a hour no one can…read morepickup a phone staff very very rude i am threw with this place