I do not recommend Prabha's practice if a callous and unkind demeanor would reduce the quality of…read moreyour experience.
I had a terrible, terrible onboarding experience. I had scheduled an EMDR session, for which in hindsight I see now that I should have observed her cold/short communication as a harbinger of things to come.
Fast forward to the day of my appointment, and a very rare emergency caused me to be meaningfully late to our first appointment. Not a great introduction on my part, I know... so I did everything I could to show respect and apologize to Prabha. I emailed first 15 minutes before my start time with notice of my long delay and sincerest apologies, and also provided my forms electronically in advance to allow her time to review.
I didn't get a reply, but instead a stern email about my absence. I kindly replied to this new message apologizing again and asking her if she's read my two messages sent before (advance notice of delay and forms). No reply from her on this either. I send one more message asking if we can at least finish the meeting slot via Zoom, which I understood her practice to also offer, so we could at least finish my on boarding this way. In the meantime, I also pre-paid at this point for my meeting, despite not yet being asked to pay. I'm going out of my way because I felt really bad about having been late.
In this message, I also asked alternatively if the other time she had originally offered for the same day might still be available for us to hold as a backup.
After all the above, I get a series of diatribes and lectures from her, scolding me, with lots of repetition, for my tenacity in being late, for asking for a different time, for asking for a late Zoom change, and dictating I need to pay twice for such a change even if the time were available.
I was really, really turned off by this, but decided after a few days that given my invested time in this already, I'd give one more go at this after she asked if I want to schedule again. Keep in mind I fully paid for my first session already, despite being completely ignored and receiving no service, and I didn't so much as mention or complain about this.
I sent her a reply after her further unkind emails that came later, and do my best to ignore how I had been treated to-date, and still tried to offer a "I truly respect your time despite what happened" message at the end, to which she latched onto again, indicating I clearly didn't respect her time, otherwise I wouldn't have asked to change the venue, I wouldn't have asked if another time was available, and so on.
Bottom line: I was wrong and made a mistake. But the treatment I received was despicable and showed the true colors I believe one can expect here. She never so much as acknowledged her own neglect and oversight in missing my sent emails in advance, and in fact had the tenacity to proclaim they went to her spam folder, which was a rather disappointing lie, given they were replies to the same email thread for which she received every single message I sent, and even replied to all within 1-2 hours of receipt.
For someone providing various forms of therapy, this was far from therapeutic. I suspect from the other reviews she must be good at what she does. But like the soup kitchen on Seinfeld, sometimes you have to pay a heavy price for quality. In this case, receiving poor treatment seeking treatment.