Respectful, prompt, and professional from the customer service team all the way to the owner. In…read morethe most bleak and sorrowful time, Grissom's handled the remains of my father seamlessly and with dignity from Stanford Hospital to handing over his ashes to me.

My mother was in Home Hospice care, and the Hospice social worker had recommended Grissom's…read moreCremation and Burial to help us when the inevitable happened. When my mother passed away, the hospice nurse called Grissom's C&B, and they came very quickly to transport her. They were very professional and courteous. Also, they were thoughtful enough to tell us to wait in another room while they were getting her ready to transport because, "it will be the last thing you see of her". The entire interaction with them at her home was very respectful and dignified. Two days later, we met with Lisa, the owner of Grissom's C&B. She was very knowledgeable and walked us through the process, telling us what to expect and the timing of when things would happen. All the prices were clear, and there were no hidden fees or unexpected expenses. We couldn't have been more pleased with Grissom's C&B and how they helped us navigate through a difficult time. At this same time, we asked if Grissom's C&B could help us get my grandfather's cremains buried with his parents in a rural cemetery three thousand miles away. It was not clear who was in charge of this cemetery. Still, Grissom's C&B did the research and, in the end, contacted eleven different entities/people before finding the correct one. We were very impressed with their dogged determination to find the answer. In addition, they handled the transportation of his cremains across the country. Everything went very smoothly. We would not hesitate to recommend Grissom's Cremation and Burial to anyone.

Losing my brother is a pain that still cuts incredibly deep, but I'm truly grateful for the…read morecompassion and professionalism shown by Berge‑Pappas‑Smith during one of the hardest weeks of my life. From the initial body collection through the funeral service itself, their team helped shoulder a burden that felt impossible at the time. Ian, Michelle, Andrea, and Fabian were all kind, attentive, and deeply respectful throughout the entire process. Being able to have everything coordinated and completed within a single week was nothing short of a lifesaver, and their willingness to open early for us was an extra act of kindness we won't forget. On the day of the service, all of the flowers sent by loved ones were beautifully arranged, adding a sense of care and dignity to the space. Death is never easy to accept, and navigating logistics while grieving only makes it harder. While no one can ease the loss itself, the people at Berge‑Pappas‑Smith made an incredibly painful experience more manageable through their empathy and support. For that, our family is sincerely thankful.

They have always been so helpful every time I have needed them. The family is wonderful.read more

Losing my mother was one of the hardest experiences of my life, but Diablo Valley Cremation and…read moreFuneral Services made a difficult time much more manageable. From the very beginning, their team treated us with compassion, respect, and professionalism. Rose was especially wonderful--kind, patient, and incredibly helpful throughout the entire process. She guided me through every step with care and understanding, making sure I felt supported and never overwhelmed. The drivers who came to my home were equally professional and respectful. They handled everything with such dignity and sensitivity that it truly lifted a huge burden off my shoulders. Because of their care, I was able to focus on grieving and healing rather than worrying about the logistics. I am deeply grateful for the kindness and support I received, and I highly recommend Diablo Valley Cremation and Funeral Services to anyone in need of these services. They truly go above and beyond during life's most difficult moments.

Diablo Valley was there to help me and my son at the darkest time of our life. They were…read moreprofessional and caring, and explained everything in a simple understandable way. They made us comfortable and allowed us th share information about our loved one, through our tears. They cared, they listened, they paused paperwork at times, and we completed everything with ease. Casey was "Amazing", and truly seemed to care. She made follow-up calls to ensure we were OK, and said not to hesitate to call for questions or support. They made us so comfortable that it felt like family. Thank you Diablo Valley

When my father passed away after a short illness, I called Jay at Deer Creek funeral service. He…read morewas very professional and comforting during my conversations with him. His staff arrived when I requested to take dad into their care. They did not rush us. Deer Creek handled my father respectfully. I received his remains and death certificate the week following his death. Jay kept me advised when they were ready to pickup. I felt Deer Creek's prices were reasonable and wouldn't hesitate to recommend their service.

During one of the most difficult times for our family, Jay and his team at this mortuary provided…read morecare, dignity, genuine compassion and respect for my husband. Every step of the process was handled with patience and sensitivity, and we never felt rushed or overwhelmed. They took the time to explain options clearly, listened to my wishes, and treated my husband whose body was shipped to another location with the utmost respect. Their professionalism, timeliness, attention to detail and efficiency brought me comfort when I needed it most. I am deeply grateful for their support and would wholeheartedly recommend their services to anyone seeking compassionate and trustworthy care.

Losing my mother was one of the hardest experiences of my life, but Diablo Valley Cremation and…read moreFuneral Services made a difficult time much more manageable. From the very beginning, their team treated us with compassion, respect, and professionalism. Rose was especially wonderful--kind, patient, and incredibly helpful throughout the entire process. She guided me through every step with care and understanding, making sure I felt supported and never overwhelmed. The drivers who came to my home were equally professional and respectful. They handled everything with such dignity and sensitivity that it truly lifted a huge burden off my shoulders. Because of their care, I was able to focus on grieving and healing rather than worrying about the logistics. I am deeply grateful for the kindness and support I received, and I highly recommend Diablo Valley Cremation and Funeral Services to anyone in need of these services. They truly go above and beyond during life's most difficult moments.

On August 4th, my family suffered the devastating loss of my brother and trusted Diablo Valley…read moreFuneral Home to prepare him with dignity and respect. Instead, we were met with shocking negligence. The embalming was done incorrectly, and at his funeral there were flies on his body and a foul odor so strong that even masks couldn't block it. Guests were visibly uncomfortable and left questioning the care he received. Afterward, the funeral home admitted the embalmer hadn't done the job correctly and that my brother still needed more time to be prepared -- yet they never told us beforehand. This robbed us of leaving our last memory with him in peace, turning it into something even more painful and traumatic. This was more than a mistake; it was a profound failure to treat a human being with the basic dignity he deserved. Their negligence has left us still living a nightmare, deepening our grief and leaving a wound that will never fully heal.