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    Graham-Hitch Mortuary

    4.7 (30 reviews)
    Closed 9:00 am - 5:00 pm

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    George S.

    This is a slowly evolving review of the facilities. Normally, this isn't something you would regularly review unless it happens to you. In this case we had the unfortunate circumstance where my father passed away on Christmas Eve. Since we had no advance directive on what to do when it happens, we struggled to research facilities that handled cremation. Here's the bottom line. If a loved one is in the morgue in the hospital, the hospital will only hold the body for a few days before moving it to somewhere else. Since my father passed away just before a holiday, we had an additional day before we had to scramble to find a mortuary. We met Dennis at their office in Danville. He provided step-by-step instructions on what to do. We did check out other facilities, and eventually came back here. Value wise, is was cheaper than Queen of Heaven ($9,000) and Oakmont ($32,000) to bury our father. Cost wise, it WAS better value here at Graham-Hitch. The benefit here is the use of their facilities which is nondenominational, meaning you can have a religious leader of any religion hold a service here. The room, which had no photos available (so I took some) can hold up to 200 people. They also have an AV room with drop down screen. They quickly moved my father to their refrigeration after we confirmed the paperwork. Our service is in a week.

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    9 years ago

    The staff here is very compassionate and understanding. They explained all the different options and made it as painless as it could be.

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    11 years ago

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    Ask the Community - Graham-Hitch Mortuary

    Review Highlights - Graham-Hitch Mortuary

    When I left Graham-Hitch, I knew I had found the perfect place that would give my father the service he deserved.

    Mentioned in 13 reviews

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    Grissom's Cremation & Burial Center

    Grissom's Cremation & Burial Center

    5.0
    (19 reviews)

    Respectful, prompt, and professional from the customer service team all the way to the owner. In…read morethe most bleak and sorrowful time, Grissom's handled the remains of my father seamlessly and with dignity from Stanford Hospital to handing over his ashes to me.

    My mother was in Home Hospice care, and the Hospice social worker had recommended Grissom's…read moreCremation and Burial to help us when the inevitable happened. When my mother passed away, the hospice nurse called Grissom's C&B, and they came very quickly to transport her. They were very professional and courteous. Also, they were thoughtful enough to tell us to wait in another room while they were getting her ready to transport because, "it will be the last thing you see of her". The entire interaction with them at her home was very respectful and dignified. Two days later, we met with Lisa, the owner of Grissom's C&B. She was very knowledgeable and walked us through the process, telling us what to expect and the timing of when things would happen. All the prices were clear, and there were no hidden fees or unexpected expenses. We couldn't have been more pleased with Grissom's C&B and how they helped us navigate through a difficult time. At this same time, we asked if Grissom's C&B could help us get my grandfather's cremains buried with his parents in a rural cemetery three thousand miles away. It was not clear who was in charge of this cemetery. Still, Grissom's C&B did the research and, in the end, contacted eleven different entities/people before finding the correct one. We were very impressed with their dogged determination to find the answer. In addition, they handled the transportation of his cremains across the country. Everything went very smoothly. We would not hesitate to recommend Grissom's Cremation and Burial to anyone.

    Diablo Valley Cremation & Funeral Services

    Diablo Valley Cremation & Funeral Services

    5.0
    (64 reviews)

    Losing my mother was one of the hardest experiences of my life, but Diablo Valley Cremation and…read moreFuneral Services made a difficult time much more manageable. From the very beginning, their team treated us with compassion, respect, and professionalism. Rose was especially wonderful--kind, patient, and incredibly helpful throughout the entire process. She guided me through every step with care and understanding, making sure I felt supported and never overwhelmed. The drivers who came to my home were equally professional and respectful. They handled everything with such dignity and sensitivity that it truly lifted a huge burden off my shoulders. Because of their care, I was able to focus on grieving and healing rather than worrying about the logistics. I am deeply grateful for the kindness and support I received, and I highly recommend Diablo Valley Cremation and Funeral Services to anyone in need of these services. They truly go above and beyond during life's most difficult moments.

    Diablo Valley was there to help me and my son at the darkest time of our life. They were…read moreprofessional and caring, and explained everything in a simple understandable way. They made us comfortable and allowed us th share information about our loved one, through our tears. They cared, they listened, they paused paperwork at times, and we completed everything with ease. Casey was "Amazing", and truly seemed to care. She made follow-up calls to ensure we were OK, and said not to hesitate to call for questions or support. They made us so comfortable that it felt like family. Thank you Diablo Valley

    Neptune Society of Northern California

    Neptune Society of Northern California

    4.6
    (21 reviews)

    i was so impressed with the professionalism shown our family by Carla of the Neptune Society…read more Everything was handled with the utmost respect for my wife. Carla kept us apprised of every step in the process . I highly recommend the Neptune Society to any family seeking to have their loved one cremate. Larry Kleinman

    This was the absolute worst experience. My father passed Nov 17 and had a prepaid cremation. It…read moretook 2 plus weeks just to get a hold of someone after many calls- leaving messages and emails, to no avail. I finally went to the office and was given a litany of excuses of why we didn't yet have a death certificate. My sister also left messages, over 6, and emails- none were responded to. My sister had left 3 more messages with no response so I went by yesterday to find out what is going on. The manager was very defensive and didn't want to take responsibility for anything. She said she talked to my sister that morning- she didn't- she left a message saying that the certificate was sent to her house in Santa Cruz- WITH the ASHES!!!!!! In the mail!!! We were supposed to pick up the remains in Santa Rosa. She had stated 3 plus weeks ago that the certificate would be sent overnight. That never happened. It is now Dec 30 and the Certificate and remains have not been delivered. Very unprofessional to say the least. I urge anyone thinking of using Neptune in Santa Rosa, CA to find another service as this one is horrible!! There is something very wrong with this branch I wish I could give a rating with negative numbers.

    Graham-Hitch Mortuary - funeralservices - Updated June 2026

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